News for Friday, February 22nd, 2019, 6:34 PM CST
Late September, BY 557


Ultima Online Newsletter (February 2019) -- February 22, 5:50 PM
Rising Tide TC Release 3 -- February 22, 5:42 PM
Rising Tide TC Release 2 -- February 15, 3:37 PM
Lost Hope -- February 15, 3:33 PM
Happy Valentine’s Day! A Special Gift For You! -- February 14, 9:09 PM

Ultima Online Newsletter (February 2019)

Submitted by UO_Herald on February 22, 2019 at 5:50 PM CST

Update February, 2019 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site


Producer Notes


Greetings,

We are putting the final touches on Rising Tide so please make sure you check out the latest updates to TC1!  So far we have gotten great feedback on everything from the new cannon firing mechanics to the new vet rewards. We are planning to release Rising Tide in March, so if you haven't gotten to TC1 to check out the changes and provide feedback you still have time - but time is running out!  We are planning another update to TC1 this afternoon, so keep an eye on UO.com for updates!

With Rising Tide almost out the door we have already started planning on Forgotten Treasures.  At the onset we will be taking a look at Treasure Maps and MIB's - be sure to get involved in the conversation and give us your feedback during this planning phase by visiting the forums.  We are also working on new items for the Ultima Store.  In the near term you can look for an update to the house teleporter tiles to include more options for teleporter types (ever wanted a trapdoor?  Now's your chance!) We are also adding specialty room sets designed to fit different room themes.  We've completed a Decorative Kitchen Set which will be up on the store in the coming months and are are currently working on a Decorative Farming Set.  If you guys have any requests for specific rooms we look forward to your feedback!

We will be having the Dev Meet and Greets on the following days/times:

February 25th Europa 4 pm ET
March 11th Oceania 8 pm ET
March 25th Catskills 7 pm ET

Finally, the following are actions taken on accounts that were banned or suspended:

5 - Disruptive Behavior
59 - Macroing 
1 - Harassment
5- Naming Violation 
3 - Multiboxing
2 - Solicitations
 
See you on the High Seas, 

Bonnie "Mesanna" Armstrong
Producer


Rising Tide


The seas call to us once more!  We are excited for the first release of 2019 - Rising Tide!

EM Malachi has been busy with his quill penning the opening chapters to this exciting tale!  If you haven't already you can catch up on The Rune Carver and Lost Hope.

We have made a number of quality of life changes, as well as bug fixes related to the cannon firing process and ship combat in general.  Some of the highlights include streamlining the crafting process for cannon munitions as well as simplifying the firing process for cannons.  All of these changes are currently in testing on TC1 and we encourage you to check out the latest publish notes and invite you to participate in the conversation!  Rising Tide will give ample opportunity to put those new mechanics to work with plenty of loot to plunder from the High Seas!
 


Question & Answer


1.  Can we get new fey type costumes?

We added a number of new costumes to the costume tool in last year's Treasures of Khaldun event - look for more costumes in future content!  We certainly have plenty of creatures to work through!

2.  Can NPC restock timers be looked at so it doesn't take as long to buy up commodities to workable amounts?

We would have to investigate the far reaching consequences of changing the restock timers, but at face value there shouldn't be an issue with shortening this time.

3.  Why are there negative properties on loot / Can we enhance gargish jewelry?

One of the major hurdles in building desirable loot in a game world that spans more than two decades is balancing the power of loot intensity increases versus the difficulty of encounters you find in the world.  As the loot power increases, players become more powerful.  To balance against that encounters, in turn, become more challenging.  This often leaves less-equipped or new players by the wayside.  You'll often hear us refer to power creep - this is what we are referring to.  Negative properties allow us to tame the power creep somewhat, but there is more that needs to be done to keep the gaming experience vibrant.  To that end, adding the ability to enhance gargish jewelry pushes that creep even further and we are apprehensive to do that at this time while we consider possible ways to curtail and balance power creep.  We look forward to continuing the conversation on possible solutions!

4.  Can we have additional sailing themed titles?

Never know what the Rising Tide will bring!

5.  Can there be an option to auction safes to auto-renew the auction?

Yes, we have added this item to our backlog and hope to add it in a future publish.


Customer Service


ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
 
•  How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
•  How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/
 
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

•  To reset your EA Account password:
       * Please visit https://signin.ea.com/p/web/resetPassword
       * At the EA page enter the email used to log into your EA Account to change its password.
       * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
 
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
 
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
 
EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
 
1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2)  Select topic* - select Orders
3)  Select issue*
4)  Click on "Select contact option"
5)  Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
 
 





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[Discuss This Article]
Rising Tide TC Release 3

Submitted by UO_Herald on February 22, 2019 at 5:42 PM CST
UO Publishes

Originally posted February 22, 2019 by UO Dev Team on the UO Herald:

Greetings,

We are pleased to announce the next update to Test Center of Rising Tide will be available after 4pm ET! This update focuses on a variety of bug fixes, as well as some tweaks to the Rising Tide event! Check out the publish notes for full details!

We would like to thank everyone who has participated in testing the Rising Tide event so far! The turnin data has been reset based on recent tweaks and encourage everyone to participate in testing the event during our public test event this weekend – the time for feedback is running out!

Please also note – if you plan to test anything on TC1, especially any cannon related changes and the event, you will need to patch up to get the latest client. When you head back to production, you will see this updated client text – do not be alarmed, this is normal and expected behavior.

See you in Britannia,
UO Team



[Discuss This Article]
Rising Tide TC Release 2

Submitted by UO_Herald on February 15, 2019 at 3:37 PM CST
UO Publishes

Originally posted February 15, 2019 by UO Dev Team on the UO Herald:

Greetings

We are pleased to announce the next update to Test Center of Rising Tide will be available after 4pm ET! This update focuses on a new event that will offer a chance to put those shiny new cannon mechanics to use! Check out the publish notes for full details!

We would also like to invite everyone to participate in a public test event spanning the entirety of the weekend! Visit the Britain Commons and look for Forksis the Gargish Pirate to learn more and participate!

Please also note – if you plan to test anything on TC1, especially any cannon related changes and the event, you will need to patch up to get the latest client. When you head back to production, you will see this updated client text – do not be alarmed, this is normal and expected behavior.

See you in Britannia,
UO Team



[Discuss This Article]
Lost Hope

Submitted by UO_Herald on February 15, 2019 at 3:33 PM CST
BNN

Originally posted February 15, 2019 by UO Dev Team on the UO Herald:

The story continues in the lead up to Rising Tide and we invite you to sit back and enjoy, Lost Hope.

By EM Malachi

Many years ago…

The rowboat leaked. With soggy boots, Lassorn spent each trip out to the anchored HMS Cape bailing water. They had drawn straws to see who would have to make the slog, and Lassorn now had to make eight trips across Lost Hope Bay to Minoc and back to the ship.

If the sailor’s orders hadn’t been specific, Lassorn might have been able to deliver the cargo in fewer circuits, but the contents of the crates were too valuable to risk. Lassorn had asked his captain what was in the crates, and he’d been told they were the final work of a famed artisan, a set of masterworks meant for the King himself.

A pair of guards, Madellene and Averill, escorted him from the Minoc coast to a small workshop. The door had been replaced recently, and the workshop inside was cluttered with tools, springs, gears, and other bits of metal. Piled in one corner were eight identical crates. Picking up the first one, Lassorn felt warmth and a sense of calm radiating from the container.

As Lassorn walked back to the rowboat, the locals nodded to him and shook their heads sadly. It seemed everyone in Minoc was wearing an orange-and-black ribbon. After each trip out to the Cape, the guards would meet him and take turns escorting him to the workshop and back. After a long day, the task was done.

As Lassorn went to his hammock, the evening watch weighed anchor and started the journey out of Lost Hope Bay. It was almost midnight when the HMS Cape reached the mouth of the bay, and the northern mountains blocked the moon. The ship had been moving at a good clip, when the winds suddenly stopped. The ship slowed, as if caught in a great net.

A crewman clanged the brass alarm bell, waking the captain and crew, while those on deck shined lanterns into the dark sea. The waters were filled with dozens of graceful shadows flitting back and forth. They had the elegant features of elves, but with gills and long fishtails.

“Mermaids!” shouted the botswain.

One of the creatures jumped aboard and pinned the sailor to the deck with a trident. “We are the Nixies! You disrespect us at your peril!” More armed Nixies clambered up the hull, as a large wave deposited a gangling sea witch covered in slime onto the deck. The other nixies formed a phalanx around their leader, Sycorax.

The captain stepped forward with open hands, “This doesn’t have to lead to violence. Our King has made peace with the remaining fae folk.”

Sycorax sneered. “Did your king’s peace protect my sister, Noxum, when a net dragged her from the shoals off Skull Island? I claim your lives for hers.”

The captain gave Lassorn a look, and the young sailor dashed to protect the cargo in the hold. “Surely you know that wasn’t us. We can resolve this peacefully.”

The sea witch drew a blade made from broken shells and stabbed the captain in the throat. “There is your peace. A pact of blood for blood.”

Before the captain hit the deck, his crew had drawn their swords, and the two sides clashed. The sailors managed to force the other nixies back into the water, but Sycorax held her place. “I’d hoped to take some of you captive.”

With her gills luminescing with strange magic, the sea witch started to sing. Every barnacle on the hull burst forth from their shells in agony. This frantic wiggling tore apart the very timbers of the ship. The chant sounded over the waters, making the dark sea churn. A maelstrom began pulling the broken ship and its crew beneath the waves.

As the ship filled with water, Lassorn desperately cut the cargo net. The crates smashed open. The carved stones inside tumbled out eight different holes in the hull. The sailor took a deep breath as the dark ocean covered him.

When the mayhem ended and the waters calmed, Sycorax smiled and sank back into the waves.



[Discuss This Article]
Happy Valentine’s Day! A Special Gift For You!

Submitted by UO_Herald on February 14, 2019 at 9:09 PM CST
UO Community News

Originally posted February 14, 2019 by UO Dev Team on the UO Herald:

Have you ever wanted to share a romantic candlelit dinner with your special someone while also enjoying the serene company of a pond? Now you can! Whether you are a human, elf, gargoyle or a frog now you too can enjoy the warming glow of a candlelit lily pad!

Visit the Britain Commons and double click the Cupid Statue to redeem your lily pad today!

Thes Cupids are being built manually and we appreciate your patience as we place the dispenser on each shard.

See you in Britannia,
UO Team



[Discuss This Article]
Congratulations Castle Design Contest Winners!

Submitted by UO_Herald on February 14, 2019 at 8:33 PM CST
UO Community News

Originally posted February 14, 2019 by UO Dev Team on the UO Herald:

We know you are going to LOVE these designs! We are continually amazed at the creativity of Britannia’s architects and we are excited to announce the following castle plots will be available when Rising Tide is released worldwide,

Robin’s Roost by Robin
Camelot by CaMeLoT
Lacrimae in Caelo by Tears in Heaven
Okinawa Castle by Taka
Grimswind Sisters by Sir Draper
Sandstone Castle by Lex Anteris

Congratulations again to all the winners!

See you in Britannia,
UO Team



[Discuss This Article]
Happy Valentine's Day!

Submitted by DaKaren on February 14, 2019 at 5:32 AM CST

Happy Valentine's Day!

Rising Tide TC Release 1

Submitted by UO_Herald on February 6, 2019 at 7:33 PM CST
UO Publishes

Originally posted February 6, 2019 by UO Dev Team on the UO Herald:

Greetings,

We are pleased to announce the first Test Center release of Rising Tide will be available after 3pm ET! Rising Tide is the first of our High Seas themed content updates for the year and we are excited to bring new Veteran Rewards, Cannon Crafting & Firing Updates, and a host of bug fixes! Check out the publish notes for full details!

We would also like to invite everyone to participate in a public test event beginning this Friday and continuing throughout the weekend. Hop on TC1 and say hello!

Please also note – if you plan to test anything on TC1, especially any cannon related changes, you will need to patch up to get the latest client text. When you head back to production, you will see this updated client text – do not be alarmed, this is normal and expected behavior.

See you in Britannia,UO Team



[Discuss This Article]
The Rune Carver

Submitted by UO_Herald on February 5, 2019 at 7:27 PM CST
BNN

Originally posted February 5, 2019 by UO Dev Team on the UO Herald:

As we approach the release of Rising Tide we invite you to sit back and enjoy the introductory tale of, The Rune Carver.

By EM Malachi

Julia set two cups of tea on the small table and pulled a second stool over from her workbench. The tinker’s calloused hands brushed a few springs and gears off the table into her apron. She smiled at her friend as she heaped sugar into her cup. Mariah sipped at her own tea and looked around the room. It was far less cluttered than the mage remembered it, with only a lone stopped clock in the corner. “Has work been slow?”

Julia shook her head. “My projects are handed off to other tinkers, smiths, and rune-carvers. I’m glad the artisans I helped train are able to keep Minoc’s forges lit. What about you? Keeping busy?”

Mariah relaxed in her chair and started telling Julia about her studies with the gargoyles and the new spells she was mastering. The story of an unfortunate Flam spell in the Lyceaum made Julia laugh and caused Mariah to casually remark, “Why don’t we do this anymore?” She gasped when she remembered the reason.

Julia went pale, as she was the day she died. A shaking hand touched the shoulder where the troll’s club had crushed her heart. Her fiery red hair dulled and faded until it was ghostly and translucent. The abandoned workshop around them showed years of cobwebs and dust. Julia gave a sad look before answering her friend, “I am sorry for the pain this meeting brings, but there is a reason.”

The shade of Julia floated over to the workbench where there appeared eight uncarved stones. As she ran her hand over the stones, each revealed the sigil of a Virtue. “I made these for my king so he could keep watch over his shrines. So long ago. They are missing and need to be found. You and the others must find them.”

The ghost of Julia returned to the table and gave Mariah a hug. It had all the warmth Mariah remembered. “I miss you too, my friend, but I need to go.”

Mariah woke up sobbing.



[Discuss This Article]
Account Center taken down for Maintenance

Submitted by UO_Herald on January 29, 2019 at 7:14 PM CST
UO Customer Service

Originally posted January 29, 2019 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

The Account Center and the UO Store will be taken down for maintenance on Thursday, January 31st. This will take approx 5 hours and should be back up and functional by noon on the 31st.

Thank you for your patience and understanding!
UO Team



[Discuss This Article]
Publish 104 Castle Design Contest Important Dates

Submitted by UO_Herald on January 23, 2019 at 1:58 PM CST
UO Community News

Originally posted January 23, 2019 by UO Dev Team on the UO Herald:

Greetings,

Please take note of the following important dates as they relate to the Publish 104 Castle contest.

Contest Started/Signup – Friday, January 18, 2019 9:13:01 AM GMT-05:00

First Vote Begins – Friday, February 1, 2019 9:19:41 AM GMT-05:00

Second Vote Begins – Friday, February 8, 2019 9:19:41 AM GMT-05:00

Vote Tally – Monday, February 11, 2019 9:19:41 AM GMT-05:00

We look forward to seeing many great designs this time around!

See you in Britannia,
UO Team



[Discuss This Article]
Developer Meet & Greet and Castle Contest

Submitted by UO_Herald on January 17, 2019 at 1:53 PM CST
UO Community News

Originally posted January 17, 2019 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

The next meet and greet will be on Drachenfels, January 28th at 2 pm ET. We look forward to seeing you there.

Since we just finished a Keep only contest we are going to do a Castle only this time. We will be wiping TC1 tomorrow for everyone that wants to submit your new Castle design for voting.

Good luck everyone we look foward to seeing everyones creativity.

UO Team



[Discuss This Article]
Ultima Online 2019 Roadmap

Submitted by UO_Herald on January 16, 2019 at 1:49 PM CST
UO Development

Originally posted January 16, 2019 by UO Dev Team on the UO Herald:

Greetings Britannians!

In case you haven’t read the latest newsletter, we want to share with you the first release of our upcoming roadmap for 2019! This year is going to be packed full of adventure! Since its release in 2010, High Seas has been one of the most commonly talked about additions to Ultima Online. It comes up at meet and greets, the various player gatherings we’ve had over the years, the forums, and in feedback we receive directly. We are excited to announce the theme for 2019 will be focusing on the High Seas!

So what does that mean for publishes this year? Is every publish going to be about sailing the oceans, fishing, and pirate hunting? Not exactly – but close! Our goal is to continue to support the events and systems you have come to love while revamping the areas of the High Seas that need it most. In each publish we will be tackling a major High Seas content area and combining it with often requested new features, content, quality of life updates, client updates, tools, and bug fixes.

The first Publish of 2019 is Publish 104 – Rising Tide. Rising Tide will introduce new veteran rewards, a new way to identify hues in the classic client, client performance and accessibility updates, Parry balance changes, quality of life updates to cannons, and more!

The High Seas are vast and t’will be a long voyage ahead! 

Join us as we look forward to a year of swashbuckling adventure at every turn!

March will bring Rising Tide, updating the cannon crafting, ammunition, and firing process!

As we sail into the Summer June brings Forgotten Treasures where we will focus on updates to treasure chests on both land and sea!

Coasting into Fall we find ourselves confronting Forsaken Foes – a new take on Corgul & Charybdis!

Wading into Winter look high for Jolly Roger bringing both cheer and dread to the oceans far!

This is only a small portion of what 2019 brings and we look forward to sharing more details as the year sails on!

See you on the High Seas,
UO Team



[Discuss This Article]
Ultima Online Newsletter (January 2019)

Submitted by UO_Herald on January 4, 2019 at 5:01 PM CST

Update January, 2019 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site


Producer Notes


Greetings,

We hope everyone had a great holiday and a happy new year!!

The Ultima Online team is very excited for 2019!  We can promise the new year will bring new adventures, new stories, and reintroduce you to some old friends!

Since its release in 2010, High Seas has been one of the most commonly talked about additions to Ultima Online. It comes up at meet and greets, the various player gatherings we've had over the years, the forums, and in feedback we receive directly.  We are excited to announce the theme for 2019 will be focusing on the High Seas!

So what does that mean for publishes this year?  Is every publish going to be about sailing the oceans, fishing, and pirate hunting?  Not exactly - but close!  Our goal is to continue to support the events and systems you have come to love while revamping the areas of the High Seas that need it most.  In each publish we will be tackling a major High Seas content area and combining it with often requested new features, content, quality of life updates, client updates, tools, and bug fixes.

The first Publish of 2019 is Publish 104 - Rising TideRising Tide will introduce new veteran rewards, a new way to identify hues in the classic client, client performance and accessibility updates, Parry balance changes, quality of life updates to cannons, and more!

You can join in on the conversation on the Parrying balance changes and the Cannon QoL update on the official forums!

You can also check out below to see the first look at our 2019 development roadmap - we are excited to share more details with you as the year sails on!

This year we will continue to add to the Ultima Store with new items such as additional mailbox styles, house teleporters, vanity mounts & pets, and more!  We also look forward to the awe inspiring designs from our Castle & Keep contests.

In the beginning part of the year we will see some exciting EM events that will begin to tell the story of the latest threats facing the realm;  how will you rise to face those challenges??  Keep an eye on the UO.com event calendar for more!

For the month of January the Developer Meet and Greet schedule is as follows:
January 14th Napa Valley at 9 pm ET
January 28th Drachenfels at 2 pm ET

Finally, the following are actions taken on accounts that were banned or suspended:

6 - Disruptive Behavior
3 - Macroing 
2 - Harassment
   
See you on the High Seas, 

Bonnie "Mesanna" Armstrong
Producer


2019 Development Roadmap

The High Seas are vast and t'will be a long voyage ahead!

Join us as we look forward to a year of swashbuckling adventure at every turn!

March will bring Rising Tide, updating the cannon crafting, ammunition, and firing process!

As we sail into the Summer June brings Forgotten Treasures where we will focus on updates to treasure chests on both land and sea!

Coasting into Fall we find ourselves confronting Forsaken Foes - a new take on Corgul & Charybdis!

Wading into Winter look high for Jolly Roger bringing both cheer and dread to the oceans far!

This is only a small portion of what 2019 brings and we look forward to sharing more details as the year sails on!



Question & Answer


Look for new Questions & Answers in the next newsletter following our first Meet & Greets of 2019!

Join us on, 
January 14th Napa Valley at 9 pm ET
January 28th Drachenfels at 2 pm ET


Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game. Please know that you can not unlink the account and link it to another account with Sovereigns on your accounts.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  If you are having issues with your Origin purchase follow this link to resolve the issue..

5.  If you have any in game questions or issues submit an in game help request for a GameMaster to contact you.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
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Happy New Year!

Submitted by DaKaren on December 31, 2018 at 3:10 AM CST

Happy New Year 2019!

Season's Greetings!

Submitted by DaKaren on December 23, 2018 at 11:39 PM CST

Seasons greetings from UORPC.NET!

The Blind Beggar’s Friend

Submitted by UO_Herald on December 21, 2018 at 11:11 PM CST
BNN

Originally posted December 21, 2018 by UO Dev Team on the UO Herald:

We are pleased to release the final installment in the puzzling series of stories on the mysterious origins of Krampus, The Blind Beggar’s Friend.

By EM Malachi

“Step right up, friend! Look at these! I’ve got all manner of winter and holiday cards, painted by Alberta Giacco herself. Christmas, Yule, and even Walrus Festival! Get your Season’s Greetings here! Some have faux gold foil! It even sounds expensive…

I can see you are a customer of discerning taste, going for the strange and unique. You want to know about that card? Why would someone want a card with such beastly and daemonic iconography this time of year? Well, it scares the little ones into behaving. Children love to be scared almost as much as they love presents, and Ole Krampus is the one to do it.

Wait, wait, you don’t know the story of Krampus? I thought everybody did. I’ll tell you the story my mother told me while you consider purchasing these dancing ethereal prints:

Many years back, there was a pair of beggars, Old Joe and his friend. Both had seen better days, and the Winter months were cold in Vesper. Still, even huddled under a bridge, home was home. Each year, Old Joe would save a coin here or there, and for the holiday, he would buy a bottle of brandy for the pair to share. It would warm them right up, and they’d retell stories from over the years.

In time, his friend, being the older of the two, passed on, but Old Joe would still scrimp and save for the holiday brandy. He’d pour out a cup for his departed friend and anyone else who’d drink with the old beggar. He’d raise a toast to the New Year, but also to better times, when he was young and had loaded cargo onto ships bound for all over Britannia. He continued this tradition even after the years had taken his sight.

There came a time when this city focused more on progress than the care of its people, and a particularly nasty merchant used his wealth and position to force the poor from Vesper. Most beggars left for kinder places, such as Minoc or Britain, but not Old Joe. The blind beggar had no way to travel, and home was home.

That Winter was one of note, the coldest in a hundred years. The streets were empty, save one, for Old Joe was forced from every doorway because of the merchant’s influence. At the same time, a terrible monster wandered out of the Covetous Mountains, drawn forth by greed and malice. It saw the old beggar resting in the street, and I don’t doubt that it meant to maul him.

Old Joe wasn’t aware of the danger and spoke, ‘Friend, I can hear you even if I can’t see. Since we both find ourselves out and about, please share a drink with me.’ He poured some brandy and held it out. The beast took the tin cup in its claws and drank. The sweet drink, with a taste that hinted at spring, calmed the beast. It sat next to the beggar and listened as he talked.

At the end of the bottle, Old Joe toasted with the monster a final time and laid down. ‘My friend, I think this is my last winter, but I’m glad I didn’t have to spend it alone.’

They found Old Joe the next day, long gone but with a smile on his face. There were two cups and monstrous hoof prints around him, but not a hair had been harmed. As for the cruel merchant, he disappeared that very night, and no trace of him was ever found.

Thanks for listening, friend, and I hope you have a wonderful holiday season. Enjoy life and the little things, but come these winter months, be kind and be good. Share a coin with a beggar, have a drink with a friend, or send that lovely card to your dear granny. Don’t ever be naughty, or Ole Krampus will find you!”



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Merry Yule!

Submitted by DaKaren on December 21, 2018 at 11:05 PM CST

Merry Yule from UORPC.NET!

The Farmer’s Goat

Submitted by UO_Herald on December 15, 2018 at 12:08 AM CST
BNN

Originally posted December 14, 2018 by UO Dev Team on the UO Herald:

We are pleased to release the next installment in the puzzling series of stories on the mysterious origins of Krampus, The Farmer’s Goat.

By EM Malachi

The winter winds slammed shut the heavy wooden door, and Dr. Cat looked up from the glass he was cleaning. A bewildered young man in a straw hat had entered the Cat’s Lair Tavern, and the bartender knew he wasn’t one of the regulars. Dr. Cat smiled and set the glass on the bar in front of an empty stool. The young man’s shoulders relaxed, and he sat down. He dropped a worn bag that clinked on the bar and asked for ale.

After he’d poured the drink, Dr. Cat picked up the stranger’s coin purse from the bar, “Let’s see. By look and weight, you’ve got twenty-seven gold pieces, ten nails, and a fine apple.”

“That’s amazing!”

“One of my many skills. However, I’d suggest you take better care with your things. Some people may take more interest than they ought.”

“What do you mean?” asked the young man.

“I love this city. It has good music, food from across the Kingdom, and more people than anywhere else. Some of those people are the soul of Compassion, but others… less so. I’ll give you an example. Mind if I borrow those nails for a demonstration?”

When the young man didn’t protest, Dr. Cat took out the nails and set the ten out in a row. “The game is Nim. We take turns picking up one, two, or three nails. Whoever picks up the last nail wins the round. You can go first.”

“Seems easy enough.” The young man removed three from the row.

Dr. Cat took a single nail. “Easy isn’t always enough.”

The stranger took another two nails, and Dr. Cat took two as well. Taking the last pair, the young man seemed happy. “I won!”

Dr. Cat nodded and set up another tenfold row. “Let’s play a couple of games with me going first.”

They played a few more games with Dr. Cat winning and his opponent growing more frustrated. At last, the young man put down the nails in his hand and conceded. “I don’t know what I’m doing wrong.”

Dr. Cat smiled and refilled his patron’s ale. He dropped the nails back into the bag. “You didn’t do anything wrong. The game’s not fair. Games like this exist to pull people in and separate them from what’s theirs. Let me tell you a story:

A few years ago, a farmer from Skara Brae came to town with a full cart pulled by his pet goat. It had been a wonderful harvest, and he planned to use the extra money to help his cousin buy a farmstead. It didn’t take long for him to sell all that was in his cart, so he decided to take a walk and see what Britain had to offer.

The farmer and his goat eventually came upon a man playing this very game against whoever would try their luck. The gambler already had a pile of winnings: a few coins, a bag of onions, and a giant parsnip. The farmer tried his luck, and the gambler let him go first. The farmer won that first game and the next few. He was so happy he fed the parsnip to the goat.

The gambler asked for a chance to win back his losses, unwrapping a glittering pile of coins. Since it was greater than the value of everything else, the gambler asked if the farmer would also wager the goat. Seeing a chance to get that farmstead for his kin, the farmer agreed. I guess the goat knew the huckster was dishonest, since it tried to eat the stones they were playing with!

The farmer graciously let the gambler go first, and you can guess how that turned out! The farmer, being a good sport, gave the goat a pat behind the ears and handed the rope over. He walked back to his cart and left town.

No sooner had the farmer left than the goat got stubborn, refusing to move. Threats and carrots wouldn’t change its mind. The gambler tried to drag the goat across town to the butcher’s shop, but that ornery beast was having none of it. It kicked the huckster as hard as it could and ran off. With the gambler at its hooves, it crawled into the sewers under Britain, and the gambler sure didn’t want to follow.

I don’t know what happened to the goat in those murky tunnels, but it’s still alive. Maybe it was possessed by a daemon or changed by some potion mix from the Sorcerer’s Delight. Some say it crawls up out of the sewers at night for all manner of mischief: chasing down cheaters, kicking in the doors of dishonest merchants, trampling the flower beds of mean landlords, or stealing stale bread that no baker should dare to sell.”

Finished with his story, Dr. Cat handed the coin bag back to the young man. “Anything else I can help you with?”

The young man considered for a moment. “I’m looking for work. I have a bit of experience as a carpenter.”

“I know Arty down on the docks is hiring, if you are interested in building ships. The Cavalry Guild also needs a new fence. Whichever you choose, tell them Dr. Cat sent you.”

The young man pulled a coin from his pouch and tried to pay for the drink, but Dr. Cat refused. “Get yourself all set up, and come payday, swing by and have a meal here. We make a mean meat pie.”

Later when he was pouring the wash water down a drain into the sewer, Dr. Cat spoke through the grate, “I helped that young man, so I hope you won’t be giving me any trouble tonight on my walk home, Krampus.”

In the murky darkness under Britain, something moved.



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Baja Meet & Greet Monday

Submitted by UO_Herald on December 7, 2018 at 8:06 PM CST
UO Community News

Originally posted December 7, 2018 by UO Dev Team on the UO Herald:

Greetings,

Please join us for our final Meet & Greet of 2018! Join us on Baja on Monday, December 10, 2018 at 9pm ET at King Blackthorn’s Castle.

See you in Britannia,
UO Team



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