News for Monday, February 19th, 2018, 5:23 AM CST
Early August, BY 545


Happy Valentine's Day! -- February 14, 3:11 PM
Valentine’s Day Comes Early -- February 13, 3:47 PM
Developers Meet and Greet for February -- February 5, 5:55 PM
Removing Stygian Abyss from the Origin Store -- February 5, 5:50 PM
Ultima Online Newsletter (January 2018) -- January 22, 6:35 PM

Happy Valentine's Day!

Submitted by DaKaren on February 14, 2018 at 3:11 PM CST

Happy Valentine's Day!

Valentine’s Day Comes Early

Submitted by UO_Herald on February 13, 2018 at 3:47 PM CST
UO Community News

Originally posted February 13, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

The UO Team would like to wish each and every one of you a very Happy Valentine’s Day! To Celebrate this year the team has left a little present in Malas at the Luna Bank. The reward giver will be active for 5 days only so do not delay!

*bear hugs and kisses*

UO Team



[Discuss This Article]
Developers Meet and Greet for February

Submitted by UO_Herald on February 5, 2018 at 5:55 PM CST
UO Community News

Originally posted February 5, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings Everyone,

We are scheduling the following Meet and Greets for February:Wakoku at 9 AM ET February 12th, 2018 and Lake Superior at 7 pm ET on February 26, 2018.

We look forward to seeing everyone there.
UO Team



[Discuss This Article]
Removing Stygian Abyss from the Origin Store

Submitted by UO_Herald on February 5, 2018 at 5:50 PM CST
UO Community News

Originally posted February 5, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings Everyone,

In preparation for the release of Endless Journey we are removing the Stygian Abyss and Stygian Abyss +30 day game time codes from the Origin Store as of 1pm ET February 6th, 2018. Stygian Abyss will be applied to all accounts for free when we publish Endless Journey this spring. While we are removing SA from the store now you can still apply codes if they are valid to use.

Thank you,
Mesanna



[Discuss This Article]
Ultima Online Newsletter (January 2018)

Submitted by UO_Herald on January 22, 2018 at 6:35 PM CST

Update January 2018 View in browser
14 DAY FREE TRIAL
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site

 

Producer Notes

Greetings everyone,

Now that the holidays are over the team is back and working hard to finish up Endless Journey, putting the final touches on the UO Forums and getting the Ultima Swag Store ready and open for business.

We have been getting a number of emails regarding a UO legacy server.  This has no doubt been fueled by recent announcements of plans by other MMOs to launch their own versions of legacy content.  It is important to remember that each game is unique and has their own hurdles to cross in order to put up any form of a legacy ruleset.  I'd like to take a few moments to outline those hurdles as they relate to the development of Ultima Online.

First, and most importantly, not everyone agrees what exactly "legacy ruleset" means in the context of UO.  Ultima Online is in a club of its own, with over twenty years of commercial release.  Ask ten different people their vision of a "legacy ruleset" and you'll receive up to ten different answers.  For some that period is The Second Age.  For others it is Lord Blackthorn's Revenge.  For others still it is Mondain's Legacy.  Gaining any kind of actionable consensus on "legacy" is extraordinarily difficult, and maybe even impossible.

Second, the idea that we can simply just "flip a switch" to revert to a specific era's ruleset is unfortunately just not possible.  The development of Ultima Online has moved across near the entirety of the US in it's twenty year history.  In that shuffle things have been lost  and it is simply not possible to "simply revert" to any specific period in UO's history that would satisfy even the most recent idea of a legacy ruleset.

Finally, this is not a small project and would effectively require the entire team devoting 100% of its development efforts to recreating the game world within the context of some agreed upon definition of a legacy ruleset.  Even to return to a pre-AoS ruleset, prior to the expanded itemization that expansion brought, would be an enormous undertaking requiring all loot generation, crafting, skill functionality, core combat functionality, creature attributes, and interaction rules to be evaluated and rebuilt from the ground up.  To accomplish this it would take us close to, if not over, a year to accomplish this.  This would mean putting on hold all development for the "live game" which would translate into not getting any new content, items, quests, or gifts in order to complete this project.

That all being said we understand the desire to bring back the past.  Who didn't love the exhilaration of protecting your house from theft, the thrill of a great fight, or finding that elusive silver weapon of vanquishing!  We have to be realistic and approach our development goals pragmatically.  There is no guarantee a legacy shard would be worth the enormous development requirement at the cost to supporting our current playerbase. 

While at this time we have no plans to introduce legacy rulesets, we can promise you the team is hard at work to bring Ultima Online to as wide an audience as we can.  Well over a million people have played Ultima Online over its twenty years in production, and with Endless Journey we are giving everyone a chance to come back home to Britannia.  At the end of the day, an era is only outlined by its rulesets.  The true value in a "legacy" shard are the people who made Britannia their second home and shaped its history.  That is Ultima Online's legacy.

See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

P.S. Don't forget our next in-game Meet & Greet on January 29th at 9pm ET on Atlantic!

 

Publish 100 - Crushing Bugs

As we've mentioned before, our goal after Endless Journey with Publish 100 will be a bug push where we concentrate on fixing as many bugs as possible.  If you have a bug that you would especially like to see fixed please send it to us here.

 

Question & Answer Corner


1.    Can we add urns to the player memorials? 

Contact your shard EM if you would like this type of memorial.

2.   Can we add other types of baked goods like chocolate chip cookies for the holidays this year?
 
Sure! Good suggestion!

3.  Can we add an Orc Champion Spawn to the game?

Sure, its not really hard to add new champ spawns but there are other things in front of this idea and we would like to expand on this to introduce more Orc related content like Orcish weapons and armor.  Great suggestion though, and we will keep it on the list for future additions.

4.  Can you add additional spawns for Cu Sidhe in Ilshenar? 

Yes, we can add additional areas however they will be subject to all spawning rules in Ilshenar.

5.  Can you add other revenue streams into the City Stones from doing other content.

Currently, additional revenue beyond donations can be obtained from Trade Routes.  At this time we do not have any other plans to add additional means.  Please understand this is not a no we will not, its just lower on the priority scale with the other things we would like to do first.

6.  Can you add additional features to the Jewelry Box that allow searching items?

This is a robust feature that would require a substantial amount of development.  It's not something we would never do, but it is not a priority at this time.

 

 

Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  Anyone that does not get their codes from Origin please follow this link to resolve the issue..

5.  If you have any in game questions or issues please either page in game or email support@ultimaonline.com.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 


 
Advertise | Corporate Info | Privacy Policy | Terms of Service | Legal Notices
 © 2016 Electronic Arts Inc. All Rights Reserved.
All trademarks are the property of their respective owners.



[Discuss This Article]
Maintenance on Login Servers

Submitted by UO_Herald on January 3, 2018 at 8:42 PM CST
UO Customer Service

Originally posted January 3, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

Heads up that we will be taking down the log in server, housing, in game store,  and vendor search tomorrow for approx. 2 hours starting at 1 pm to 3 pm ET.  If you are already in the game you will not be kicked out during this time.

Thank you for your patience and understanding.
UO Team



[Discuss This Article]
Developers Meet and Greet in January

Submitted by UO_Herald on January 2, 2018 at 6:51 PM CST
UO Community News

Originally posted January 2, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

We hope everyone had a fun and relaxing time off during the holidays.  The UO Team is now back at work and ready to go with all the great things we have planned for you guys this year.

I am in the process of replacing the Event Moderator on Atlantic, I hope I can find someone that is strong and creative for you.  Bennu is taking a break and is no longer the Moderator for Atlantic, he will be missed.

The Developer Meet and Greets will begin again, check below for the two shards in January.

Mugen – January 16th (15th is a holiday) at 9 am ET.

Atlantic – January 29th  9 pm ET

Keep the fires burning and your toes warm!!
Mesanna



[Discuss This Article]
Happy New Year!

Submitted by DaKaren on December 31, 2017 at 11:41 PM CST

Happy New Year 2018!

Season's Greetings!

Submitted by DaKaren on December 24, 2017 at 3:22 PM CST

Seasons greetings from UORPC.NET!

Merry Yule!

Submitted by DaKaren on December 21, 2017 at 2:16 AM CST

Merry Yule from UORPC.NET!

Ultima Online Newsletter (December 2017)

Submitted by UO_Herald on December 8, 2017 at 4:25 PM CST

Update December 2017 View in browser
14 DAY FREE TRIAL
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site

 

Producer Notes

Greetings everyone,

December is here and the Artisan Festival and Holiday Gifts are in full swing!  Already shards are filling Santa's elves with Bulk Order Deeds to grow their Holiday Trees!  Based on the updates to the cooldown time between each city, all cities should have a chance to participate this year.

The team is still hard at work getting Endless Journey completed before our holiday break.  The team will be on holiday break and out of the office from December 18th through January 2nd.  Do not fear though!  We are still available in case of an emergency and we always have Customer Service available in game.

We will start up with two Developer Meet and Greets in January, look for those dates, times, and locations on UO.com in January.

In preparation for Endless Journey I want to be very clear with regard to TOS violoations.  Anyone caught on an Endless Journey account doing anything against the TOS will be immediately banned, there will not be any warnings.  Something new we will be adding to the Newsletter is the number of accounts that were banned as a result of TOS violations.  We understand how frustrating it can be when everyone isn't on the same playing field.  With this new information available in the newsletter we want to show you the actions we are taking to keep that field as fair as possible.

For the month of December we have added two new dyes in the Ultima Store so check it out!

From our Family to yours we hope you all have a Merry Christmas and a Happy Holiday!

See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

 

New Login Screens

Part of Endless Journey is capturing the iconic feel of Ultima Online and offering it for everyone to experience at any time.  Part of that feel is the new login screens we are excited to share with you!  The one below are featured in the Classic and Enhanced Clients.



 

 

Question & Answer Corner



1.     Would it be possible to add more cookie recipes to cooking such as for Chocolate Chip Cookies?

Yes we can do this for next year.


2.   Would it be possible to add an urn to the Player Memorial stones available?

Yes we can do that for a future update.


3.  Would it be possible to add an Orc Champion Spawn?

We actually really like that idea, so look for something like this in the future.


4.   We have been asked to sell the minor tokuno dyes in the in game store, is this possible?

Sure we will be happy to add those for those that want them.

 

Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  Anyone that does not get their codes from Origin please follow this link to resolve the issue..

5.  If you have any in game questions or issues please either page in game or email support@ultimaonline.com.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 

 

 
Advertise | Corporate Info | Privacy Policy | Terms of Service | Legal Notices
 © 2016 Electronic Arts Inc. All Rights Reserved.
All trademarks are the property of their respective owners.



[Discuss This Article]
Developers Meet and Greet for December

Submitted by UO_Herald on December 1, 2017 at 6:26 PM CST
UO Community News

Originally posted December 1, 2017 by UO Dev Team on the UO Herald:

Happy Holidays everyone,

Due to the fact the  holidays are upon us and several members are taking time off to be with their families, we will only be doing one meet and greet for the month of December.  On Monday 12/4/2017 we will be holding it on Legends at 7pm ET.

We hope everyone has a safe and happy holiday,

UO Team



[Discuss This Article]
Happy Thanksgiving!

Submitted by DaKaren on November 23, 2017 at 6:15 AM CST

Happy Thanksgiving!

Ultima Online Newsletter (November)

Submitted by UO_Herald on November 6, 2017 at 8:00 PM CST

Update November 2017 View in browser
14 DAY FREE TRIAL
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site

 

Producer Notes

Greetings everyone,

We are currently working on Publish 99, which is full of new features we are really excited to share with you!  As we announced at the 20th Anniversary Party in September, Publish 99 will introduce the next chapter in Britannia's history - Ultima Online: Endless Journey.  For more details regarding Endless Journey and what you can expect from it please go here.

There are a few things that have come up that I would like to address with everyone.  We have been experiencing issues related to MyUO and Atlantic that has resulted in turning off updates for MyUO on Atlantic.  We are working on a solution for this problem, and will update you via UO.com when MyUO has been reactivated on Atlantic.

Another point I would like to bring up is related to shard transfer and Void Pool points.  If you transfer and have a high status at the Void Pool you will not retain the same status.

As of right now the Advisor program has been suspended.  I am looking into revising how the Advisor program operates and I am also looking for dedicated people that want to help others, so when we publish Endless Journey we can also restart the Advisor program.  This is not meant to be anything negative to the current Advisors and most of them will return if they would like to.

I also need to stress this to everyone, please do not send any emails to us with your password in it.  We will never ask for it, and if someone does, contact me immediately.

After we publish out Endless Journey we are going to do a bug publish, we would love your input as to which bugs you would like to see fixed the most.  Please contact us with which bug you would like to see fixed the most so we can begin to prioritize them.

See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

 

The New Town Cryer

One goals of Endless Journey is to create a single point of contact for all in-game news so that players will have a one stop shop for the latest Quest & Event News, EM News, City Governor News, and Guild Event notices.  To accomplish this task we have completely refactored the existing town crier system and transitioned it to a gump-based system that will allow more information than ever to be shared with players throughout Britannia.  We look forward to getting this feature on Test Center and the enhancement to our vibrant player communities this feature will allow!  Check out an early mockup of the new interface below!
 

New Ultima Store Item - Spider Trophy

The newest item in the Ultima Store is sure to be an excellent complement to any trophy room!  The Black Widow trophy house-addon will sit happily among your other Huntmaster's Challenge trophies as a proud conversation piece!  Get yours today in the Ultima Store!
 

Question & Answer Corner

Questions from Catskills Meet & Greet

1.     Will UO ever finish out the missing house customization tiles?

We have one of our artists researching what needs to be filled in to complete the sets to better define the scope of this task.

2.   Can we have account wide points for turn in points?

While it would be difficult to retroactively change these systems to provide account-wide access to turn-in points we have thought of other solutions that allow players to aggregate points on a single character on the account.  One such solution would be a way you could cash out your points and get a "point check" that would allow you to transfer points to other characters.

Questions from Europa Meet & Greet

3.   Is it possible to get a repair-bench type item that would allow storage and use of multiple repair deeds?

Yes, this would work well for our previous crafting-themed power tools and look at expanding that list based on this suggestion.

4.  Can we have a set command for pet skills on TC1?

Yes, this is possible.  Look for this in a future publish. 

5.   Can we have a way to combine our skeleton keys from treasure maps?

Yes, we are in the process of coming up with a master key ring that will do that.

6.    Will you please add Fire Ants and Fire Deamons to the slayer list?

Yes we can do this.

7.  Is there any way you can add both facings to the items requested by the BOD system?

Yes, please contact us with any items you think there are issues with.

 

Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  Anyone that does not get their codes from Origin please follow this link to resolve the issue..

5.  If you have any in game questions or issues please either page in game or email support@ultimaonline.com.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 


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Shards Issues

Submitted by UO_Herald on November 1, 2017 at 4:20 PM CDT
UO Customer Service

Originally posted November 1, 2017 by Bonnie "Mesanna" Armstrong on the UO Herald:
Good afternoon everyone,

Wanted to inform you of what is going on with the Japanese shards, Europa, and Atlantic.  The Japanese and Europa shards have returned after a hiccup with the Server Host.  We are still working on correcting the issue with Atlantic and hope to have it up  within an hour.

We will keep you informed if we get any additional information.

Thank you for your patience,

UO Team



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Special Announcement

Submitted by UO_Herald on November 1, 2017 at 4:18 PM CDT
UO Customer Service

Originally posted November 1, 2017 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings All,

Starting with European shards on 11/1/2017 the issue with the  drops in the Sorcerer’s Dungeon will be resolved with this evening’s maintenance. All other shards will receive the fix during regularly scheduled maintenance period.

We are disabling MyUO for Atlantic until we resolve the issues causing the server crash.

Thank you,

UO Team



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Happy Samhain!

Submitted by DaKaren on October 31, 2017 at 5:01 AM CDT

Happy Samhain

Account Center & Ultima Store Maintenance

Submitted by UO_Herald on October 24, 2017 at 3:11 PM CDT
UO Customer Service

Originally posted October 24, 2017 by UO Dev Team on the UO Herald:

Greetings,

Beginning at 9:00am ET on October, 25th, 2017 the Account Center & Ultima Store will be down for maintenance.  We expect this maintenance period to last approximately 1 hour.  Thank you for your patience.

See you in Britannia,
UO Team



[Discuss This Article]
Publish 98.2 World Wide

Submitted by Martyna_Zmuir on October 16, 2017 at 10:01 PM CDT
UO Publishes

Originally posted October 16, 2017 by UO Dev Team on the UO Herald:

Greetings,

Beginning this evening with the Japanese shards and continuing through each shard’s normal maintenance cycle, Publish 98.2 will be released world wide.  Read the full notes here.

Also remember, tonight on Catskills at 7pm ET we have our Dev Meet and Greet.

See you in Britannia,

UO Team



[Discuss This Article]
Publish 98.2 Coming Next Week

Submitted by UO_Herald on October 13, 2017 at 3:14 PM CDT
UO Publishes

Originally posted October 13, 2017 by UO Dev Team on the UO Herald:

Greetings,

We would like to update you on our publish schedule for the remaining content in Publish 98.  We are currently targeting next week to publish the following to all shards,

  • Available today – the Undead Wedding tophat and veil bundle in the Ultima Store
    • These items can be equipped to turn your character a ghostly hue!
  • Fix for Treasures of Halloween on those shards impacted by the spawning issue.  All shards will have the Treasures of Halloween extended through November 14th, 2017.
  • Activation of the graveyard skeletons.  Skeletons will be active through November 14th, 2017.
  • Extension of Trick or Treating through November 14th, 2017.
  • 2017 Veteran Rewards.

Thank you for your patience while we addressed these issues, we will update as we progress towards world wide release.

Also, our next Dev Meet & Greet will be on Monday, October 16th, 2017 at 7pm ET on Catskills.

See you in Britannia,

UO Team



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