News for Friday, September 21st, 2018, 8:36 AM CDT
Early September, BY 552


Castle Keep Customize Issues -- September 15, 3:14 PM
Contest Housing Pricing Update -- September 14, 3:11 PM
September Meet and Greet Schedule -- September 13, 2:58 PM
Contest Housing Pricing -- September 13, 2:55 PM
Ultima Online Newsletter (September 2018) -- September 12, 2:48 PM

Castle Keep Customize Issues

Submitted by UO_Herald on September 15, 2018 at 3:14 PM CDT
UO Customer Service

Originally posted September 15, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Good afternoon everyone,

Due to major issues that have come up with converting to the new Castle/Keep designs, we will be reverting Baja,and Origin back to yesterday at 3 am ET. We are not turning off housing but you will no longer be able to convert your present Castles and Keeps. You will still be able to place the new designs from the House Placement Tool .

We are sorry for any inconvenience this may have caused you and we will keep you informed when these issues are resolved.

Have a great weekend,
UO Team



[Discuss This Article]
Contest Housing Pricing Update

Submitted by UO_Herald on September 14, 2018 at 3:11 PM CDT
UO Community News

Originally posted September 14, 2018 by UO Dev Team on the UO Herald:

Greetings,

Thank you to everyone who has provided feedback on the cost of the contest houses. We will be updating Origin & Baja this afternoon to reflect new prices. Izumo will receive updated pricing with its next normally scheduled maintenance.

The cost of these homes for Siege Perilous will be reflective of the increased value of gold on Siege compared to production shards.

The new costs for new homes will be as follows,

Production

Production

Siege

Siege

See you in Britannia,
UO Team



[Discuss This Article]
September Meet and Greet Schedule

Submitted by UO_Herald on September 13, 2018 at 2:58 PM CDT
UO Community News

Originally posted September 13, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

With trying to get the publish out the door time got away from us for September. We will only be doing one meet and greet in September which will be September 17th, 2018 on Asuka at 9 am ET

For October we will be on Sonoma on October 1st at 9pm ET.

Thank you and we look forward to seeing you there.
UO Team



[Discuss This Article]
Contest Housing Pricing

Submitted by UO_Herald on September 13, 2018 at 2:55 PM CDT
UO Community News

Originally posted September 13, 2018 by UO Dev Team on the UO Herald:

Greetings,

We have seen quite a bit of discussion relating to the cost of contest housing recently introduced with Publish 101. Firstly, the cost of contest housing will be uniform across all shards, including Siege Perilous.

As far as the costs of these homes in relation to legacy housing, we want to share with you why these homes cost substantially more than a standard castle. One of the top 5 most common areas of feedback we receive is that the game world lacks adequate gold sinks to effectively combat inflation within the economy. One of the most effective ways to combat this is pulling gold out of the game by providing high end luxury items. A castle is the most luxurious item Britannia has to offer, and the new designs are the top end of that luxury. Gold is by no means in short supply, and rallying around the fundraising efforts for luxury items is one of the greatest motivators for group activity in our beloved MMO. We look forward to seeing the new designs fully decorated as you make them your home.

See you in Britannia,
UO Team



[Discuss This Article]
Ultima Online Newsletter (September 2018)

Submitted by UO_Herald on September 12, 2018 at 2:48 PM CDT

Update September 2018 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site


Producer Notes


Greetings everyone,

It's that time of year again!  As Ultima Online approaches another milestone in gaming history, celebrating 21 amazing years, the UO Team wants to extend a very special thank you to all our players for the years of continued support!  Your devotion is what keeps us motivated each day to make Britannia as living and vibrant a world as ever.  So again, thank you and long live UO!

If everything goes as planned we will be publishing Origin, Baja, and Izumo with Publish 101 during normal maintenance cycles for those shards on Thursday September 13, 2018.  We want to extend a special thank you to all those who participated in our play sessions and provided very valuable feedback!

There were many entries for the Castle/Keep contest, and this has only served to underscore the creativity of our amazing community.  These new designs will be prefabricated, so you will not be able to alter them once they are placed.  The house will cost per tile such as the old prefab houses do.  This is the first of many contests to come, and we fully expected this to be a fluid process as we refine best practices for future publishes.  Based on feedback we will be adjusting the process for Publish 102.  We are going to set up two rounds of voting to help cull the number of entries so the community can more easily assist in choosing their favorite designs.  We will also be refining the teleporting process to cut down on waiting times and speed up your ability to visit each entry.  As we outlined from the beginning, entries that do not meet our aesthetic and functional requirements will not be taken into consideration.  We know this can be a completely subjective requirement and will do our best to try and outline some tips for future contents, as this is something we are continually evaluating as we push the limits of the community's creativity.  We want to thank everyone who participated in the inaugural run of the contest and look forward to the contest for Publish 102!

For this publish we are going to add 3 of the top player voted designs and 3 designs chosen by the UO Dev Team.  The selections for Publish 101 are as follows:

#1 - Canary - Keep
#2 - Dot Warner  - Castle
#5 - Don Quan - Castle
#20 - Queen Elsa - Castle
#22 - MissEcho - Castle
#37 - Analaya - Castle

Congratulations to all the winners of the first contest.  We look forward to seeing the next creative batch of designs!

With all the excitement around the Castle & Keep contest don't forget to check out Publish 101 which is full of exciting new content to play in the coming weeks!  Read the full details about Publish 101 below and see if you are brave enough to chase the Treasures of Khaldun!


Update on actioned accounts to date:
Abuse of game mechanics 5
Distruptive Behavior 16
Naming violation 5
Solicitation 7
Unattended Macroing 39
Duping 11
Multiboxing 13


See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

 


Publish 101 - The Treasures of Khaldun & More!

We have been busy testing all that Publish 101 has to offer! If you haven't had a chance yet, head on over to the Publish 101 wiki page and read up on all the exciting new content coming to Britannia, some of the highlights include, 
  • 21st Anniversary Rewards - new collectibles including the introduction of Astronomy!
  • Treasures of Khaldun - A quest, crafting, monster bashing, rewards, and stealable loot all in one!  Are you brave enough to face Khal Ankur?
  • Trick or Treat? New treats to be had from Britannia's shopkeepers & citizens alike!
  • Jack o' Lanterns - the fields are alive again with Grimms and Butchers with all new designs!
  • Skeletons - Unfortunate enough to perish?  Beware of Zombie skeletons in the cemeteries!
  • And much, much more!


Question & Answer


1. Can we get a countdown added to certain buffs, like those for Alacrity scrolls?

Yes, this is something we can add for a future publish.

2.  Can you add dinosaur bones to the Huntmaster's Challenge?

While bones don't necessarily fit thematically with the Huntmaster's Challenge we have some updates planned in Publish 102 to the Huntmaster's Challenge, but think this would be great addition to the Valley of Eodon - look for this in a future publish!

3.  Can you add rounded versions of various floor tiles to the house customization system so they fit under rounded walls?

This would be a very large art task, as those tiles would need to be hand drawn for all existing floor sets and unfortunately isn't a high priority at this time.

4.  Can you add client options to improve performance such as disabling various screen effects, draw distance restrictions, and house loading options?

We are constantly looking to improve performance in both clients and providing players the ability to control visual effects based on their systems.  In Publish 101 we added a toggle to disable flying animations for all flying creatures such as gargoyles and dragons.  We hope to add more of these options, as well as introduce optimizations for the future.

5.  Can you add additional macro functionality to the Classic Client? 

This is something we are excited to release in Publish 102, especially the much requested dress/undress macro!


Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game. Please know that you can not unlink the account and link it to another account with Sovereigns on your accounts.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  If you are having issues with your Origin purchase follow this link to resolve the issue..

5.  If you have any in game questions or issues submit an in game help request for a GameMaster to contact you.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 




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[Discuss This Article]
Publish 101 to Origin, Izumo & Baja & Castle/Keep Contest Winners

Submitted by UO_Herald on September 12, 2018 at 2:42 PM CDT
UO Publishes

Originally posted September 12, 2018 by UO Dev Team on the UO Herald: 

Greetings,

We are pleased to announce that Publish 101 will be available on Origin, Baja, and Izumo beginning on September 13, 2018 with each shard’s regularly scheduled maintenance.  Be sure to check the notes for full release details.  As always, we look forward to your feedback.

Again we want to thank everyone who participated in our public play sessions and provided valuable feedback for Publish 101 – we couldn’t have done it without you!

The following features will not be available until Publish 101 goes world wide:

  • The Going Gumshoe Introductory Quest.  You will see this quest displayed in the Town Cryer, however the associated NPCs will not be available until after Publish 101 is deployed World Wide.
  • Caddellite Harvesting & Crafting

The following features will not be available before October 1st and Publish 101 has been deployed world:

  • Halloween Treasures of Khaldun
  • Halloween Trick or Treating
  • Halloween Zombie Skeletons
  • Halloween Jack o’ Lanterns
  • Trammel & Felucca Khal Ankur champ spawn.  You will be able to visit the Felucca entrance to Khaldun, however, you will not be able to damage any of the creatures from the champ spawn, nor will you accumulate points towards Halloween Artifact drops.

There were many entries for the Castle/Keep contest, and this has only served to underscore the creativity of our amazing community.  These new designs will be prefabricated, so you will not be able to alter them once they are placed.  The house will cost per tile such as the old prefab houses do.  This is the first of many contests to come, and we fully expected this to be a fluid process as we refine best practices for future publishes.  Based on feedback we will be adjusting the process for Publish 102.  We are going to set up two rounds of voting to help cull the number of entries so the community can more easily assist in choosing their favorite designs.  We will also be refining the teleporting process to cut down on waiting times and speed up your ability to visit each entry.  As we outlined from the beginning, entries that do not meet our aesthetic and functional requirements will not be taken into consideration.  We know this can be a completely subjective requirement and will do our best to try and outline some tips for future contents, as this is something we are continually evaluating as we push the limits of the community’s creativity.  We want to thank everyone who participated in the inaugural run of the contest and look forward to the contest for Publish 102!

For this publish we are going to add 3 of the top player voted designs and 3 designs chosen by the UO Dev Team.  The selections for Publish 101 are as follows:

#1 – Canary – Keep
#2 – Dot Warner  – Castle
#5 – Don Quan – Castle
#20 – Queen Elsa – Castle
#22 – MissEcho – Castle
#37 – Analaya – Castle

Congratulations to all the winners of the first contest.  We look forward to seeing the next creative batch of designs!

Please note, that when converting existing homes to the new designs, you will not see a preview of the design you have chosen.  You will be presented with a confirmation gump and a system message specifying which design you are trying to convert to, so be sure to double check your selection!

There is a mandatory client patch associated with this release.  Make sure you patch up your client before trying to access all shards.

Character transfer is disabled from Origin, Baja, and Izumo until Publish 101 has been deployed world wide.

See you in Britannia,
UO Team



[Discuss This Article]
Publish 101 TC Release 4 Update

Submitted by UO_Herald on September 7, 2018 at 5:43 PM CDT
UO Publishes

Originally posted September 7, 2018 by UO Dev Team on the UO Herald: 

Greetings,

We are planning the latest release of Publish 101 to TC1 by 2pm ET today.  You can read about the latest changes here.  We also look forward to your feedback which you can share on the forums.

We also want to say a special thank you to all those who participated in the public play session!  Players were in and out of TC1 for over 12 hours as they looked skyward in search of constellations, dusted off old crafters to work with Caddellite materials, and braved the horrors of Khaldun in hopes of defeating Khal Ankur.  Thanks to your thoughtful testing and feedback we have identified a number of issues and improvements to make Publish 101 even better.  Thanks again!

We will be hosting impromptu play and feedback sessions through the weekend, so you still have time to hope on and check things out!  Stop by and say hello!

See you in Britannia,

UO Team



[Discuss This Article]
New Store Item: Eowmu

Submitted by UO_Herald on September 6, 2018 at 5:40 PM CDT
UO Community News

Originally posted September 6, 2018 by UO Dev Team on the UO Herald:

Want to add a bit of variety to your vanity mount collection?  This majestic creature hails from mysterious origins and uses its attractive tail feathers to show off its beauty!  The look of this creature was heavily inspired by one of our Japanese players, Eowyn.  We hope you appreciate beautiful birds as much as Eowyn.  Get your Eowmu from the Ultima Store today!

Eowmu



[Discuss This Article]
Publish 101 Update to TC1 & Khaldun Champ Spawn Play Session

Submitted by UO_Herald on September 4, 2018 at 6:44 PM CDT
UO Publishes

Originally posted September 4, 2018 by UO Dev Team on the UO Herald:

Greetings,

The latest update to Publish 101 has been released to TC1.  You can read about the latest changes here.  We also look forward to your feedback which you can share on the forums.

We will also be hosting a public play session tomorrow (9/5/2018) beginning at noon ET.  Copy your crafters over to TC1 and supply those valiant enough to stand against the armies of Khaldun!  We expect the play session to last for several hours as we go through Caddellite resource gathering, crafting, and the champ spawn – so hop on and say hello!

See you in Britannia,

UO Team



[Discuss This Article]
Publish 101 Update to TC1

Submitted by UO_Herald on August 31, 2018 at 7:33 PM CDT
UO Publishes

Originally posted August 31, 2018 by UO Dev Team on the UO Herald:

Greetings,

The latest update to Publish 101 is now available on TC1.  Publish 101 is full of new features including 21st Anniversary Rewards, Treasures of Khaldun, and more!  Be sure to check the notes for full release details.  As always we look forward to your feedback.

Please note there is a mandatory client patch associated with this release and you must patch up before accessing TC1 or production shards!

See you in Britannia,

UO Team



[Discuss This Article]
Reminder! 1 Day Left for Publish 101 Keep & Castle Voting!

Submitted by UO_Herald on August 28, 2018 at 2:51 PM CDT
UO Community News

Originally posted August 28, 2018 by UO Dev Team on the UO Herald:

This is a reminder that there is 1 day left to vote Keeps & Castles for consideration in the Publish 101 Keep & Castle Design Contest!  Good luck!

Voting will end Wednesday, August 29, 2018 4:05:03 PM ET



[Discuss This Article]
Reminder! 1 Day Left for Publish 101 Keep & Castle Submissions!

Submitted by UO_Herald on August 21, 2018 at 3:52 PM CDT
UO Community News

Originally posted August 21, 2018 by UO Dev Team on the UO Herald:

This is a reminder that there is 1 day left to submit your keep & castle designs for consideration in the Publish 101 Keep & Castle Design Contest!  Good luck!

Also remember, that if you didn’t get a chance to make a submission during this round, the contest will run once during each publish cycle!

Voting will start Wednesday, August 22, 2018 4:05:03 PM ET

Voting will end Wednesday, August 29, 2018 4:05:03 PM ET




[Discuss This Article]
Keep & Castle Contest House Addon Policy

Submitted by UO_Herald on August 20, 2018 at 3:48 PM CDT
UO Community News

Originally posted August 20, 2018 by UO Dev Team on the UO Herald:

Greetings,

We have seen questions related to the use of House addons for use in Keep & Castle designs.  Your design will not be disqualified if you use various house addons, such as ladders, in the design of the building for staging purposes.  Note, however, that these items will not be copied into the house placement tool.  Only objects placed through the house customization menu will be copied over.

Thank you and good luck to all our architects!

UO Team



[Discuss This Article]
New Store Item: Vaults

Submitted by UO_Herald on August 15, 2018 at 3:44 PM CDT
UO Customer Service

Originally posted August 15, 2018 by UO Dev Team on the UO Herald:

Greetings,

With each shard’s maintenance beginning after August 15th, 2018 at 5pm ET the following updates will be available world wide,

  • Vaults will be available for rent once all shards have been updated.  The Ultima Store will be updated when vaults are available.
  • Fixed an issue with stone boots.




[Discuss This Article]
Reminder! 1 Week Left For Publish 101 Keep & Castle Submissions!

Submitted by UO_Herald on August 14, 2018 at 3:40 PM CDT
UO Community News

Originally posted August 14, 2018 by UO Dev Team on the UO Herald:

This is a reminder that there is 1 week left to submit your keep & castle designs for consideration in the Publish 101 Keep & Castle Design Contest!  Good luck!

Publish 101 Comes to TC1

Submitted by UO_Herald on August 8, 2018 at 3:36 PM CDT
UO Publishes

Originally posted August 8, 2018 by UO Dev Team on the UO Herald:

Greetings All,

An early version of Publish 101 will be available for testing on TC1 by 4pm ET on August 8, 2018.  The content currently available for testing represents a very small fraction of what we have planned for Publish 101, but we wanted to get the feedback process started as early as possible as well as release the highly anticipated Keep & Castle Customization Contest!  Be sure to check the notes for full release details.  As always we look forward to your feedback.

For the latest updates on Publish 101 be sure to signup for the newsletter!

Please note there is a mandatory client patch associated with this release and you must patch up before accessing TC1 or production shards!

See you in Britannia,

UO Team



[Discuss This Article]
Developer Meet and Greet Schedule for August

Submitted by UO_Herald on August 8, 2018 at 3:30 PM CDT
UO Community News

Originally posted August 8, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald: 

Greetings all,

The Dev Meet & Greets for the month of August will be as follows:

August 13th – Yamato – 9 AM ET
August 27th – Pacific –  9 PM ET

See you in Britannia,

UO Team




[Discuss This Article]
Origin Store Update

Submitted by UO_Herald on July 24, 2018 at 3:50 PM CDT
UO Customer Service

Originally posted July 24, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greeting Everyone,

We are happy to announce as of today the issue with the Origin store has been resolved and you can purchase Sovereign Packages once again. Thank you for your patience in this matter.

Mesanna



[Discuss This Article]
Looking for Japanese Event Moderators

Submitted by UO_Herald on July 20, 2018 at 3:47 PM CDT
UO Community News

Originally posted July 20, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

こんにちは、皆さん。
私たちは日本シャードのEMチームに加わってくださる、楽しいことが大好きで、創造的な人物を求めています。何名かのEMが個人的な仕事上、あるいは健康上の理由でEM業務の継続が困難になりました。募集枠は3名です。このポジションは有償となっており、応募される方は契約書への記入が必要になります。日本シャードのEMチームに十分な人数が確保できるまで、私たちはその他のシャードをカバーすることはしません。これは苦しい決断でしたが、今後お知らせがあるまで以下のシャードでイベントが行われることはありません。
無限
倭国
出雲
一方で、飛鳥シャードにトレーニングを終え次第、新しいEMが着任する予定であることをお知らせできることを大変うれしく思います。そして、EM Asiantamは9月に大和シャードに復帰の予定です。もし、EMチームにご興味がありましたら、ぜひご連絡ください!
よろしくお願い致します。
Mesanna 



[Discuss This Article]
Ultima Online Newsletter (July 2018)

Submitted by UO_Herald on July 18, 2018 at 8:19 PM CDT

Update July 2018 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site

Producer Notes


Greetings everyone,

Now that we have publish 100 out the door we are hard at work on Publish 101.  As part of Publish 101 there is some exciting news that I am happy to share with everyone! We have decided to expand the new Castle designs to include Keeps as well!  In the coming weeks, we will be wiping TC1 to give open spaces for you to build new castles and keeps.  Once you finish everyone will be able vote to see which top designs they would like to have added to the classic houses available in the house placement tool.  We will do this contest once per publish cycle so you guys can pick the future homes you would like to live in!  Keep an eye on UO.com for more information on this exciting new feature!

We are targeting a September release for Publish 101.  Among the wealth of content included in Publish 101, I'd like to share a tidbit about the 21st Anniversary gifts.  To celebrate this milestone we have broken open the wine cellar and hope you help us toast to celebrate the 21st anniversary of Ultima Online!

In the meantime, I hope you all are enjoying summer.  If you have not gotten your recipe from Yoki the Reward Giver in Britain Commons make sure you do, he will only last for a few more days.

Due to circumstances out of our control the Origin store had a glitch and the Ultima Online items are not being sold.  They are working on it and hope to have it back up and running by the end of the week.  Please keep your eyes on UO.com for any updates.

I am still hearing complaints about multiboxing, please know this is a bannable offense and we are working hard to combat the offenders.  If you see someone that is multiboxing report them to a GM so that we may take appropriate action.

I am happy to also share we have filled the Lake Superior and the Oceania Event Moderator positions.  I am still looking for Japanese Event Moderators for the following shards:
Wakoku
Hokuto
Izumo
Mizuho 

If you would like to apply to be an Event Moderator please follow the steps in this post.

Last but not least is the listing of offenses for the month of July,

2 bans for Solicitation
2 bans for Disruptive Behavior
29 bans for Duping
3 bans for Multiboxing
22 actioned for Macroing 10 of which were banned  

See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

 

Vaults

We have been hard at work finalizing additional storage solutions available to Endless Journey and Veteran players alike.  We are pleased to announce the new Vault system is now available for testing on TC1.  We hope everyone will head over to TC1 and check out this new feature, as well as give us your feedback.  You can learn more about Vaults here.

Question & Answer Corner


1.   Can we have a warning when using a soulstone to not lose skills that are inadvertently set to down.

Yes, we can add a warning letting you know x skill is marked to go down and that you will lose the skill if you complete the current action.

2.   Can we have a vendor that does not charge by the hour?

Yes we can come up with an additional vendor that doesn't charge by the hour but instead takes up house storage and charges a commission percentage only when the item is sold.  This type of vendor will be in addition to the original style of vendor.

3.   Can we have the Void Pool records automatically displayed instead of waiting for an EM to do it?

This is a great idea, we can place a sign up above the dungeon entrance that will automatically update the records.

4.  If I have a complaint about an Event Moderator who do I email?  

Please do not email GMs they have nothing to do with the EM program, email Mesanna at Mesanna@broadsword.com and she will look into your complaint.

5.  Can all closed accounts be reopened as an Endless Journey account?

No they cannot, old Trial accounts cannot be opened as an Endless Journey account. You will need to create a new Endless Journey account.

6. Why is there a fork in the Britain Vault?

Is there really a fork?
 

Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game. Please know that you can not unlink the account and link it to another account with Sovereigns on your accounts.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  If you are having issues with your Origin purchase follow this link to resolve the issue..

5.  If you have any in game questions or issues submit an in game help request for a GameMaster to contact you.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 
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