News for Tuesday, June 19th, 2018, 10:28 PM CDT
Mid August, BY 549


Publish 100 Client Patch Update -- June 15, 7:16 PM
Looking for Event Moderators -- June 14, 7:08 PM
Publish 100 Release 2 Comes to TC1 -- June 13, 3:53 PM
Dev Meet & Greet Schedule for June -- June 5, 5:17 PM
New Ultima Store Item: Virtue Shield -- June 1, 7:30 PM

Publish 100 Client Patch Update

Submitted by UO_Herald on June 15, 2018 at 7:16 PM CDT
UO Patches

Originally posted June 15, 2018 by UO Dev Team on the UO Herald:

Greetings,

A new mandatory client patch has been deployed to resolve the following client issues,

  • Some locations in Felucca would appear to have incorrect worldbuilding.
  • Correct issue where new pet damage number colors would not display correctly.

Please note this is a mandatory client patch and you will need to update your client before  accessing Test Center or Production shards.

We are aware of issues with the Alacrity Token included in the Deluxe Starter Pack.  These tokens will be fixed when  Publish 100 goes World Wide.   Please know that when you purchase a token then shard transfer the token will not recognize the player.  You also cannot purchase this from another player.

See you in Britannia,

UO Team



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Looking for Event Moderators

Submitted by UO_Herald on June 14, 2018 at 7:08 PM CDT
UO Community News

Originally posted June 14, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

I currently have several positions open in the Event Moderator program.  Since this is a contracted position you must be 18 years old to apply.  We have the following shards looking for Event Moderators:

Lake Superior
Oceania
Yamato
Wakoku
Asuka
Izumo

If you are interested in joining our family please email me at Mesanna@broadsword.com,  with the following information:

  1.  Account names (no passwords)
  2. What are some of your character names?
  3.  How long have you played UO?
  4. Have you ever conducted any player events?
  5. Are you a rares collector?
  6. Send a small summary of an event you would like to run and include a sample of the type of reward you would like to give.
  7. What shard are you are interested in EMing on?  Remember you can not EM on a shard you play on.

After I receive your application I will check your account for any strikes against it.  If all looks good I will contact you for an interview.   Thank you in advance for your interest in the Event Moderator Program.

Bonnie “Mesanna” Armstrong
UO Producer



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Publish 100 Release 2 Comes to TC1

Submitted by UO_Herald on June 13, 2018 at 3:53 PM CDT
UO Publishes

Originally posted June 13, 2018 by UO Dev Team on the UO Herald: 

Greetings All,

We are pleased to announce the next TC1 Publish release will be available for testing on TC1 by 2pm ET June 14, 2018.  Publish 100 is full of bug fixes, so head over to TC1 to check out the latest update.  Be sure to check the notes for full release details.  As always, we look forward to your feedback.

There is a mandatory client patch associated with this release.  Make sure you patch up your client before trying to access TC1 or production shards.

See you in Britannia,

UO Team



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Dev Meet & Greet Schedule for June

Submitted by UO_Herald on June 5, 2018 at 5:17 PM CDT
UO Community News

Originally posted June 5, 2018 by UO Dev Team on the UO Herald:Greetings all,The Dev Meet & Greets for the month of June will be as follows,June 11 – Izumo – 9 AM ETJune 25 – Siege – 7 PM ETSee you in Britannia,UO Team



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New Ultima Store Item: Virtue Shield

Submitted by UO_Herald on June 1, 2018 at 7:30 PM CDT
UO News

Originally posted June 1, 2018 by UO Dev Team on the UO Herald:

Aiming to become a paragon of virtue? This stylish Virtue Shield is sure to draw the attention even the most discerning of warriors! This shield grants a bonus to virtue points gained while quipped! The shield also provides resists, penalty free spell channeling, and defense chance increase! Humans, elves, and gargoyles alike can take advantage of personalizing their shield with metallic, plant, and specialty pigments. Get your Virtue Shield from the Ultima Store today!

Virtue Shield



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Account Center Update

Submitted by UO_Herald on May 24, 2018 at 8:01 PM CDT
UO Customer Service

Originally posted May 24, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

The Account Center will be receiving an update next Tuesday, May 29th, 2018 that makes some changes to the center’s authentication flow.

These changes are being made to improve general account security and user privacy by more directly using EA’s robust account authentication system. In addition to improving the Account Center’s security and users’ privacy, this update also enables us to provide additional future updates and much-requested features to the Account Center such as game account un-linking, account-based character and server lists, and more!

Once the update is live, the following changes will take effect:

  • When logging into the Account Center, users will be redirected to EA’s website briefly and asked to login there.
    • Once successful, users will automatically be redirected back to the Account Center.
  • All account creation or account-linking services will now occur after a user logs into an existing EA account or a new user creates an EA account.
    • This means users attempting to create a new account must first sign into an existing EA account or create a new EA account and then follow the “Create a Trial” flow as normal.
    • This also means users who wish to link or recover an un-linked account to EA must first login to an existing EA account or create a new EA account and then follow the “Link Accounts” flow as normal.
      • During the “Link Accounts” flow there is a new “forgot my password” link that will allow users to reset the game accounts’ old *Account Center* password (note: this is different than the EA account and game passwords!) in the event it was forgotten.
  • Once signed into an EA account all services and systems included but not limited to managing subscriptions, viewing linked game accounts, and resetting game account passwords remain unchanged.
  • Account Center  UO guide  will be updated to reflect these changes as soon as possible!

Bonnie “Mesanna” Armstrong



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Warehouses slow or not working

Submitted by UO_Herald on May 20, 2018 at 4:43 PM CDT
UO Customer Service

Originally posted May 20, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

Just wanted to give everyone a heads up we are having technical difficulties with the following systems:

Account Center
Forum authentication
In game store balances
and the CS paging system.

These systems are not operating correctly and will appear either broken or extrememly slow. At this time we do not have an ETA when this will be fixed but we will give you an update tomorrow after we are able to look into these issues further.

We want to thank you for your patience and have a great weekend.
UO Team



[Discuss This Article]
Publish 100 Comes to TC1

Submitted by UO_Herald on May 16, 2018 at 4:40 PM CDT
UO Publishes

Originally posted May 16, 2018 by UO Dev Team on the UO Herald: 

Greetings All,

We are pleased to announce the first of several TC1 Publish 100 releases will be available for testing on TC1 by 4pm ET May 16, 2018. Publish 100 is full of bug fixes, so head over to TC1 to check out the latest update. Be sure to check the notes for full release details. As always, we look forward to your feedback.

See you in Britannia,
UO Team



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Ultima Online Newsletter (May 2018)

Submitted by UO_Herald on May 9, 2018 at 7:39 PM CDT

Update May 2018 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site

 

Producer Notes


Greetings everyone,

Since the release of Endless Journey we are so happy to see so many returning and new players!  If you or your friends are having any issues with obtaining your old accounts please be sure to email support@ultimaonline.com so they can assist you with this.

We are still working on our big bug fix push of the year.  Please keep an eye on TC1 to check out the bugs that have been fixed as we will start publishing them in the next week or so.  We hope to have the full publish out the door in the month of June.  We have been keeping up on bugs submitted via the forums and e-mail so if you have a bug that you would like to especially see fixed, let us know.  Even in the midst of Publish 100, we have our eyes on Publishes 101 and 102.  There are host of new features to fit the seasonal nature of those publishes, including Halloween & the Holidays.  Look for more  information in our upcoming newsletters!

We also have some really exciting items coming to the Ultima Store in the coming months including the Virtue Shield, new hair and horn styles, beards, a new mount, and more!

Everyone that has won the raffle for the Abyss houses have now claimed them except for the one on Formosa.  If that house is not claimed in 2 weeks I will redo the raffle.

There have been 23 violations from 4/23 - 4/29, they are as follows:

1 Disruptive behavior
12 Duping
4 Solicitations
6 Macroing

The team appreciates your assistance with your pages in the fight to keep the playing field as even as possible, please continue to keep up the good work.

There still seems to be some confusion between Multiboxing and Multi-clienting .  We are adding this to the support section of UO.com, but let me try to explain the difference once again.  Multiboxing is illegal, this is when you use a 3rd party program to control more than one character with one input stream.  If you log in 2+ clients  but do not use one input stream to control all your clients that is multi-clienting and it is legal.  In other words, if you are running multiple clients and are moving between each window one by one to independently control the characters you are good to go.   

Many of you have asked for a list of updated legal 3rd party programs.  Bleak will be reviewing different programs that we consider legal and will be posting them on UO.Com when its complete.  If anyone feels they know of a program that should be legal please e-mail us so we can review it.

The next Developers Meet and Greet will be on Chesapeake, we look forward to seeing you there on May 21st at 7pm ET.

See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

 

 

The Town Cryer


With the release of Endless Journey, the UO Towncrier system was completely revamped to allow Event Moderators, Governors, and Guilds to reach a shard-wide audience with news.  Especially useful is the ability for Guilds to share upcoming events!  Whether it's a shard-wide net toss , a role play murder mystery, or a recruiting event to bolster your ranks from the many returning to the realm, the Town Cryer gives you the ability to adverstise in game like never before!  Visit any Town Crier NPC to see the latest  goings on today!  


If you are experiencing issues with the Town Cryer or would like to offer feedback on how we can improve it - let us know!

Pub 100 - Crushing Bugs


As we've mentioned before, our goal after Endless Journey with Publish 100 will be a bug push where we concentrate on fixing as many bugs as possible.  If you have a bug that you would especially like to see fixed please send it to us here.  You can also post bugs in the UO.com Bug Forum.  Note that unless we need more information from your email we generally don't respond.  For forum posts you may not receive an immediate response but we do read them and will ramp up on this in Publish 100.

Here are some current bugs and minor feature requests that are going through the process of getting resolved since the last newsletter:
  • Providing more information for Covetous Resource Maps that are in The Second Age
  • Fixing an issue where you could get stuck on the Spirituality Shrine while on a Trade Quest
  • Issue where the silver sapling would not properly work with relation to the Valley of Eodon
  • NPC Mage Guildmasters can accept gold for training
  • Preventing Revenants spawned in Doom from endlessly chasing their victims
  • Allow smelting of cannonballs
  • Fix for griefing caused by Harbingers
  • Yarn properly stacking when made from a spinning wheel
  • Combining skeleton key charges
  • Adding sapphires to the Ore Cart spawn
  • Allowing ML arties to once again drop on certain monsters
  • Allowing reforging of Gnarled Staves
  • Adding new equine creatures such as the lasher and palomino horse as suitable targets for Animate Dead
  • Proper messaging when purchasing Town Banners
  • Fix for skill scripts that can get stuck on a player
  • Allowing single slot vanity mounts obtained through the Ultima Store to be res'd with bandages regardless of skill
  • ...and many more to come!

Question & Answer Corner


1.   Would it be possible to drop a full Runebook into a Runic Atlas to transfer the runes at once?

Yes it is possible to drop a full Runebook onto an empty Runic Atlas without any issues, we will add this task to our list.  We will also include a way to reorder runes to make runebook management easier.

2.   Can our clean up Britannia points be accessed by the account instead of just the character?

Full account wide Cleanup Britannia Point access is outside the technical scope of this request, however we are going to be adding an NPC that will hold your points so you can transfer them between characters on the account to aggregate your points on a single character.  Look for this in Publish 100.

3.   When do we receive fame with the BOD system?

In the past you used to receive fame when you turned in a BOD, this was changed with the BOD update to get fame when you receive a reward.  You will receive fame when you turn in a single BOD, or if you choose to bank your BOD points, you will receive fame based on the value of the reward you claim from your banked points.

4.  Is there any way to have Flax and Vanilla produce seeds?

Yes this is possible and a good suggestion, we will add this to our list.

5.  Will we ever be able to build the castles that was talked about several months ago?

Yes Bleak is working on a tool that allows you to build a customized castle, but only on TC1.  There will be a button on the house sign to submit your design for consideration for the game.  Note we are not going to limit the number of designs but the final decision will be up to the Development Team and all submissions will need to meet strict technical and aesthetic specifications.  The designer will get credit by House name on the houses.  



 

 

Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  Anyone that does not get their codes from Origin please follow this link to resolve the issue..

5.  If you have any in game questions or issues please either page in game or email support@ultimaonline.com.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 

 

 
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All trademarks are the property of their respective owners.



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Developer Meet and Greet Schedule for May

Submitted by UO_Herald on May 5, 2018 at 4:22 PM CDT
UO Community News

Originally posted May 5, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

Please note the following dates for the Meet and Greets for May:

Formosa 10 am ET May 7th, 2018
Chesapeake 7 pm ET May 21st, 2018

We look forward to seeing everyone.



[Discuss This Article]
New Ultima Store Item: Violet Soulstone

Submitted by UO_Herald on May 2, 2018 at 4:19 PM CDT
UO Community News

Originally posted May 2, 2018 by UO Dev Team on the UO Herald:

Want to add a bit of variety to your soulstone collection? This new soulstone comes in a beautiful violet hue that is sure to impress! The soulstone allows you to trade out and store skills from your character. The stored skill may be retrieved by another character on the account. The stone may only hold one skill at a time and all standard skill level maximums are enforced when retrieving skills from the stone. Get your Violet Soulstone from the Ultima Store today!

Violet Soulstone



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Atlantic Maintenance

Submitted by UO_Herald on May 1, 2018 at 4:10 PM CDT
UO Customer Service

Originally posted May 1, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Good afternoon everyone,

We will be taking Atlantic down at 5:30 pm today, 5/1/18. It should only be down for approximately 45 minutes. We are sorry for the inconvenience and thank you for your patience.

Mesanna



[Discuss This Article]
General Updates

Submitted by UO_Herald on April 19, 2018 at 7:32 PM CDT
UO Community News

Originally posted April 19, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings Everyone,

The Endless Journey limited bank storage has been published to all shards. As stated earlier we will be making additional changes in the near future to complete the system.

All but 2 of the winners of the Human/Gargoyle houses in Ter Mur have been claimed and I would once again like to congratulate those winners.

Below is a list of the actions and the numbers of people we have banned since the first of April.

4/1-4/8
12 disruptive behavior
18 macroers
14 multiboxers
12 solicitation

4/9 – 4/15
14 macroers
7 solicitation
6 disruptive behavior

Mesanna



[Discuss This Article]
Endless Journey Bank Storage Update

Submitted by UO_Herald on April 16, 2018 at 2:15 PM CDT
UO Customer Service

Originally posted April 16, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings Everyone,

As stated last week we will be publishing Endless Journey limited bank box storage today 4/16/2018 by approx 3 pm ET. All Endless Journey accounts will receive a base amount of 20 items ( bank expansions can increase the max item count to 28). Any account over the max limit will be able to view their full banks but will not be able to remove any items at this time. In the near future we will be adding the ability to remove items from the bank that are over the set max limit. Please check it out and give us your feedback, if all goes well we will be putting this out to Origin tomorrow and WW by Wednesday.

UO Team



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Origin, Baja, and Izumo Storage Update

Submitted by UO_Herald on April 14, 2018 at 7:27 PM CDT
UO Customer Service

Originally posted April 17, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings Everyone,

We will be bringing down Origin, Baja, and Izumo at approx. 1 pm ET today 4/17/18 for the Endless Journey Bank Storage update. The shards should only be down for approx an hour.

UO Team



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Ter Mur Raffle House Winners

Submitted by UO_Herald on April 12, 2018 at 8:25 PM CDT
UO Community News

Originally posted April 12, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings Everyone,

We would like to congratulate the winners of raffle for the houses in Ter Mur. Please note these are not grandfathered houses. Below is a list of the shard and character names of the winners.

Legends – Styx
Baja – Carrick
Hokuto – RAVE
Formosa – Flaps el Unic
Izumo – Yasuo
Mizuho – Mercury
Asuka – Keib-Wan

Thank you in advance and have a great day in Britannia!
Mesanna



[Discuss This Article]
Endless Journey & Storage

Submitted by UO_Herald on April 11, 2018 at 9:59 PM CDT
UO Community News

Originally posted April 11, 2018 by UO Dev Team on the UO Herald:

Greetings,

We would like to update you on storage options that will become available for Endless Journey accounts. All Endless Journey accounts will have access to their bank box providing a reduced amount of secure storage. Former Veteran accounts that return as Endless Journey accounts that have more items than the reduced limit allows will be able to view the contents of the bank, but will not be able to remove any items at this time. We are working on ways to provide access to these items and will update you as these options become available. We hope to have these changes live on Test Center sometime next week, and deployed World Wide as soon as testing permits. Remember you can gain access to all the items in your bank by subscribing at any time.

Endless Journey has brought a new era to Ultima Online and we appreciate your continued patience and feedback while we fine tune the experience to best meet everyone’s needs.

Thank you and see you in Britannia,
UO Team



[Discuss This Article]
The Town Cryer

Submitted by UO_Herald on April 11, 2018 at 9:53 PM CDT
BNN

Originally posted April 11, 2018 by UO Dev Team on the UO Herald:

The Town Cryer is a valuable tool that allows City Governors and Guild Leaders to communicate news to the citizens of the realm. To celebrate the Town Cryer we are happy to share Ink Slinger:

Ink Slinger
by EM Malachi

The magic quill transcribed faster than any human, and the dancing feather point left the ink dry and the page slightly warm. Bundor Bard skimmed a final time for mistakes before adding the paper to the pile. He handed the full bundle of The Town Cryer off to a courier. “Get these to West Britain immediately.”

Bundor had nearly finished editing a retrospective on the Time Between Crowns, when Lady Machiavelli recalled into his office. She unceremoniously dropped a bag of mismatched pages on his desk. “A brief summary of the Governors’ Meeting, the Yew farm report, an interview with a goblin, and my letter of resignation.”

“Good lady, you cannot quit. We would be lost without your keen observations. Please do stay.”

“Flattery will only get you so far, Bundor. I’ve already visited two other cities before breakfast. We need more people.”

“I have a plan for that. I hired someone to cover the beat in each town, and the guilds can report on themselves. This will let the rest of us focus on whatever the next crisis is.”

Lady Machiavelli pulled her resignation letter and a cranberry muffin out of her bag. “I’ll mull things over during my next interview. A mayor is discussing his sixty-point plan for Cove. Should be plenty of dead time.”

“That’s all I ask.”

“And I would hate for someone else to get the story before I do.”

As Lady Machiavelli wandered off to finish her late breakfast, Bundor looked at the pile of edits before him. These were interesting times. Smiling, he pulled out a fresh quill and started a new piece, The Endless Journey.



[Discuss This Article]
Town Cryer Quests

Submitted by UO_Herald on April 10, 2018 at 1:02 PM CDT
UO Customer Service

Originally posted April 10, 2018 by UO Dev Team on the UO Herald:

We have corrected an issue preventing redemption of rewards from the dungeon related quests from the Town Cryer. Players who have completed these quests should visit the last NPC in the quest and approach them to redeem their reward. All shards have been published, with the exception of Oceania which will receive the fix following their next scheduled maintenance.



[Discuss This Article]
Moonglow Zoo

Submitted by UO_Herald on April 6, 2018 at 8:06 PM CDT
UO Customer Service

Originally posted April 6, 2018 by UO Dev Team on the UO Herald:

The Moonglow Zoo will temporarily cease accepting donations while we resolve an issue. The Zoo will begin accepting donations following each shard’s normal maintenance.



[Discuss This Article]

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