News for Friday, December 14th, 2018, 8:35 AM CST
Mid June, BY 555


Baja Meet & Greet Monday -- December 7, 8:06 PM
Ultima Online Newsletter (December 2018) -- December 7, 7:28 PM
New Store Item: Mystical Polymorph Totem -- December 7, 2:01 AM
December to Dismember Ultima Store Sale! -- December 4, 6:17 PM
The Winter Satyr -- December 3, 6:14 PM

Baja Meet & Greet Monday

Submitted by UO_Herald on December 7, 2018 at 8:06 PM CST
UO Community News

Originally posted December 7, 2018 by UO Dev Team on the UO Herald:

Greetings,

Please join us for our final Meet & Greet of 2018! Join us on Baja on Monday, December 10, 2018 at 9pm ET at King Blackthorn’s Castle.

See you in Britannia,
UO Team



[Discuss This Article]
Ultima Online Newsletter (December 2018)

Submitted by UO_Herald on December 7, 2018 at 7:28 PM CST

Update December 2018 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site


Producer Notes


Greetings everyone,

From our Ultima Online family to yours we wish you a very Happy Holidays!

Publish 103 is out the door and Britannians everywhere are battling Krampus and supplying the Artisan Festival elves with plenty of bulk order deeds!  If you haven't checked out what's included in Publish 103, check out the publish notes for full details!

We have some great new items in the Ultima Store this month, including new Hair & Beard tokens and the Mythical Polymorph Totem.  We are also running our "December to Dismember Sale" on select items in the Utlima Store - so take advantage today to get some great items to customize your character!

For the past few weeks we have been working on planning our 2019 road map which lays out our plans for new Veteran Rewards, quality of life adjustments to popular systems, various bug fixes, and plenty of event arcs to keep the world feeling fresh and alive.  We are targeting March for our first release of 2019.  As we finalize the 2019 release schedule we will be sharing our road map to give you all a better idea of what lies ahead for Ultima Online

I would also like to address the issue posted on the UO Forums regarding the non-communication from the UO Swag Store.  I spoke with the company and explained the issue described in the post.  They agreed with me that this is not acceptable and would correct this for any future orders.  The UO Swag Store is a third party retailer and as with all new partnerships there are always issues to work out, please be patient and email if there is ever a problem so we can see that it is addressed.

We will be continuing the castle/keep contests throughout 2019 starting with a castle only for our next contest since our last one was keeps.  Stay tuned to UO.com for the next contest start dates.

Finally, the following are actions taken on accounts that were banned or suspended:

2 - Disruptive Behavior
25 - Macroing 
1 - Solicitation
5 - Duping bans
   
See you on the High Seas, 

Bonnie "Mesanna" Armstrong
Producer


Holiday Content Out Now!

Will you be valiant and challenge the trade routes while Krampus terrorizes the Britannian countryside?  Great wealth comes to those who do!

If combat isn't your style, the Artisan Festival celebrates crafting in each of Britannia's governed cities and artisans are already busy working together to build their trees!  

Last but certainly not least, this year's Holiday Gifts are available to all veteran account characters at least 30 days old logging in until Friday, January 4, 2019 11:59:00 PM GMT-05:00.  This your chance to get some great collectibles, rares, and holiday themed items such as the wreath, holiday sign, recipe book and more!

These are limited time events so take advantage now to get your hands on some great new rewards!





 


Question & Answer


1.  How does luck influence my character?  Can I get a notification when luck has impacted my actions?

There is no universal way in which luck influences the actions of your character, so backtracking all the instances where luck plays a role and adding a message to effectively show how luck has worked is a large task outside the scope of our development goals for 2019 .  However, we are working with our wiki editor to get as comprehensive a page on luck as we can in the wiki and hope to have it ready for publish soon!

2.  What are some of the Quality of Life improvements we can look forward to in 2019?

We are still actively developing our roadmap for 2019, and evaluating the scope of each new feature based on our overall goals.  Some of the Quality of Life improvements on the table include, 
  • Fixes and balancing for various BOD issues
  • A new vendor that uses house storage and charges a commission instead of a time based fee
  • New security settings in house security for Guild & Alliance
3.  Can we please get a fix for the disparity between books in the EC/CC

This is a delicate issue that will require us to make sure we preserve the history contained within existing books while creating a streamlined book UI for the future.  Look for this update in a future publish.

4.  Can we revert resource randomization so that I know exactly where to find the resources I'm looking for instead of it being completely random?

We are in the process of looking at solutions to these concerns that satisfy the expectations of the community and the goals of the team in terms of balance and maximizing the user experience.  We look forward to discussing this issue with the community over the coming weeks.

5.  Can we get a fix for the journals in the CC so that text is easier to read?

Yes, we will be adding an option to make all text in the journal black to enhance accessibility.

6.  What are some of the vet rewards that we can look forward to in the next publish?

We've got some great vet rewards coming in the next publish including a Water Wheel, Tinker's Bench, and Repair Bench - look for these on TC1 in the New Year!


Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game. Please know that you can not unlink the account and link it to another account with Sovereigns on your accounts.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  If you are having issues with your Origin purchase follow this link to resolve the issue..

5.  If you have any in game questions or issues submit an in game help request for a GameMaster to contact you.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 




Advertise | Corporate Info | EA Privacy & Cookie Policy | EA User Agreement | Legal Notices
 © 2018 Electronic Arts Inc. All Rights Reserved.
All trademarks are the property of their respective owners.



[Discuss This Article]
New Store Item: Mystical Polymorph Totem

Submitted by UO_Herald on December 7, 2018 at 2:01 AM CST
UO Community News

Originally posted December 6, 2018 by UO Dev Team on the UO Herald:

Have you ever wanted to enjoy afternoon tea while dressed like an orc? Do you absolutely need to role play a talking dragon for your guild’s holiday pageant while still maintaining your combat readiness – well now you can! Combine costumes with this totem to free up your precious equipment slots to stay combat ready and look great while doing it! Get yours in the Ultima Store today!



[Discuss This Article]
December to Dismember Ultima Store Sale!

Submitted by UO_Herald on December 4, 2018 at 6:17 PM CST
UO Community News

Originally posted December 4, 2018 by UO Dev Team on the UO Herald:

We are pleased to announce select items in the Ultima Store are on sale for the month of December! Visit the Ultima Store today to take advantage of this limited time event! Enjoy great savings on some of your favorite items such as Hairstyle Change Tokens, Natural Hair Dyes, Pigments of Tokuno and much, much more!



[Discuss This Article]
The Winter Satyr

Submitted by UO_Herald on December 3, 2018 at 6:14 PM CST
BNN

By EM Malachi

The face on the cottage wall was a snarling beast. The mask had the curling horns of a ram and the teeth of a feral wolf. Its fur was mangy, but pale like snow. The small child hid behind the druid when she saw it.

Jaana patted Karelia on the head. “Don’t be afraid. It’s just a mask.” She took it down from the wall to help the little girl see it better.

Fear turning to fascination. Karelia patted the fur and poked at the teeth. “What’s it a mask of?”

“People call him the Winter Satyr or Krampus, but not even the druids know what he calls himself. He comes from the deepest forest, a place where no hunter or druid goes.”

“Have you ever seen the Krampus?”

“When I was a little older than you, lumberjacks from Britain came to cut trees for their city. They went deep into the old-growth, hoping to find timber that was rare and valuable. Only one of them managed to make it back, and his story was troubling.

The lumberjacks had ignored our warnings, wastefully slaughtering more animals than they could eat and cutting down young trees to rot. They had even burned down an ancient Birch grove that was in their way. They had angered the forest and the forest’s protector.

A storm had come in the night, and with it, the screams. A horned beast that stood tall on two legs rampaged through the camp. Those who tried to fight him were torn apart. The lone survivor had buried himself in the snow to hide. In the morning, finding no one else alive, he had fled back to Yew.

All of Yew stood watch that night with torches and bows. We caught glimpses of Krampus in the darkness, his winter fur still matted with dried blood. Warning arrows kept him from attacking the settlement, but no hunter could wander alone the rest of that winter.”

Karelia thought for a moment before asking, “Is the Krampus still out there?

“I don’t know. It was many years ago. The old woods hold many dangers, and there will always be conflict when human encroach on places so wild. But do not worry. Yew will always be safe. Now, let’s talk about happier things. I have a Yule present for you.”

Jaana handed the little girl a brightly wrapped package, which was promptly torn open. The child clapped in glee at the pixie mask carved from silverleaf. Jaana helped her put it on, and Karelia danced around the cottage, singing:

Wassaile the trees, that they may bear
You many a Plum and many a Pear.
For more or less fruit they will bring,
As you do give them Wassailing
.”

Jaana smiled. “A perfect Wassaile princess! Shall we head over to the orchard?”

As Karelia put on her cloak, Jaana put the Satyr mask back on the wall, next to a bow and quiver. “Krampus, I hope you stay away from Yew this winter.”



[Discuss This Article]
Publish 103 World Wide

Submitted by UO_Herald on December 3, 2018 at 6:11 PM CST
UO Publishes

Originally posted December 3, 2018 by UO Dev Team on the UO Herald:

Greetings,

We are pleased to announce that as of each shard’s normal maintenance beginning December 4, 2018 Publish 103 will be deployed world wide.

A few of the highlights in Publish 103 include –

  • Holiday Gifts – choice from new collectibles, a recipe book, and more!
  • The Artisan Festival returns – new Vice & Virtue themed rewards!
  • Krampus!  Will you brave the trade routes with Krampus running about!  New weapons, equipment, pets, and more await those who do!
  • Classic Client updates – new macro functionality!
  • New Keeps from the Keep Design Contest!
  • And much more!

You can read all about the latest changes in the Publish 103 patch notes.

We are also pleased to release the first installment of one of the many stories surrounding the origin of Krampus –The Winter Satyr.

See you in Britannia & Happy Holidays,

UO Team



[Discuss This Article]
Publish 103 Release to Origin, Izumo, & Baja

Submitted by UO_Herald on November 29, 2018 at 4:29 PM CST
UO Publishes

Originally posted November 29, 2018 by UO Dev Team on the UO Herald:

Greetings,

With each shard’s normal maintenance cycle beginning November 29, 2018, Publish 103 has been deployed to Origin, Izumo, and Baja. Check out the latest patch notes for the full list of updates.

Please note there will be a mandatory patch, so please make sure you patch up your client before logging in to any shard.

We are currently planning to deploy Publish 103 world wide on December 4, 2018. We want to make a very special thank you to everyone who visited TC1 and provided feedback.

See you in Britannia,
UO Team



[Discuss This Article]
Happy Thanksgiving!

Submitted by DaKaren on November 22, 2018 at 5:58 PM CST

Happy Thanksgiving!

New Store Item: Hairstyle Token

Submitted by UO_Herald on November 21, 2018 at 8:00 PM CST
UO Customer Service

Originally posted November 21, 2018 by UO Dev Team on the UO Herald:

Looking for that perfect new look? The new Hairstyle Token offers the ability to change the hair, horns, beard, and beard horns of your character! Visit the Ultima Store today to get your new look! You can also visit TC1 to use a token to check out the various hairstyles.



[Discuss This Article]
Ultima Online Newsletter (November 2018)

Submitted by UO_Herald on November 16, 2018 at 8:04 PM CST

Update November 2018 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site


Producer Notes


Greetings everyone,

It's that time of year where families get together and enjoy each other's company and some really good food.  From our family to yours we hope everyone has a safe and happy Thanksgiving!

We are putting the finishing touches on Publish 103 after some great public testing events and anticipate the next update to be on TC1 by Friday November 16, 2018.  Following our return from the Thanksgiving Holiday we will continue with our Origin release schedule with an anticipated worldwide release of December 4, 2018.

Publish 103 is full of exciting new features including new rewards for the Artisan Festival, Holiday Gifts, new Classic Client functionality and the new Krampus encounter!  Be sure to check out the full publish notes for all the details and head over to TC1 if you haven't already checked it out!

We are also pleased to announce the UO Swag store that allows you to purchase many items to show off your love of Ultima Online.  If there is any new art you would like to see available for that favorite shirt or mug, or even a nice canvas picture please send me your suggestions at my regular email.

The votes are in and we are happy to announce the winners of the Keep Design Contest for Publish 103 are as follows, 

Robin's Nest by Robin
Traditional Keep by Newcastle Arms
Villa Crowley by Mr. Crowley
Darkthorn Keep by Violet Darkthorn
The Sandalwood Keep by Holly 
Casa Maya by Mandrake

Visit TC1 to check out these great designs and look for them in the house placement tool with Publish 103 goes WW!

The following are the accounts that were banned or suspended:

1 - Disruptive Behavior
2 - Solicitations
24 - Macroing 
19 - Multiboxing
3 - Abuse of Game Mechanics

See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

 


Publish 103 Highlight - Krampus


With all the gifts moving on trade routes between cities during the Holiday Season there have been sightings of strange creatures ambushing those routes - including the vile Krampus!  The true nature of this beast is unknown and reports vary wildly, yet great treasures can be had by those who are brave enough to best him!

New weapon type - whips!
New craftables wearables - hats, boots, talons, and earrings!
New titles!
Krampus' Coin Purse - with a chance for one of Krampus' trinkets inside!



We are also pleased to include one of the many stories on the origins of Krampus - this one from Jaana of Yew,
 

The Winter Satyr

By EM Malachi

The face on the cottage wall was a snarling beast. The mask had the curling horns of a ram and the teeth of a feral wolf. Its fur was mangy, but pale like snow. The small child hid behind the druid when she saw it. 

Jaana patted Karelia on the head. “Don't be afraid. It’s just a mask.” She took it down from the wall to help the little girl see it better.

Fear turning to fascination. Karelia patted the fur and poked at the teeth. “What’s it a mask of?”

“People call him the Winter Satyr or Krampus, but not even the druids know what he calls himself. He comes from the deepest forest, a place where no hunter or druid goes.” 

“Have you ever seen the Krampus?”

“When I was a little older than you, lumberjacks from Britain came to cut trees for their city. They went deep into the old-growth, hoping to find timber that was rare and valuable. Only one of them managed to make it back, and his story was troubling.

The lumberjacks had ignored our warnings, wastefully slaughtering more animals than they could eat and cutting down young trees to rot. They had even burned down an ancient Birch grove that was in their way. They had angered the forest and the forest’s protector.

A storm had come in the night, and with it, the screams. A horned beast that stood tall on two legs rampaged through the camp. Those who tried to fight him were torn apart. The lone survivor had buried himself in the snow to hide. In the morning, finding no one else alive, he had fled back to Yew.  

All of Yew stood watch that night with torches and bows. We caught glimpses of Krampus in the darkness, his winter fur still matted with dried blood. Warning arrows kept him from attacking the settlement, but no hunter could wander alone the rest of that winter.”

Karelia thought for a moment before asking, “Is the Krampus still out there? 

“I don't know. It was many years ago. The old woods hold many dangers, and there will always be conflict when human encroach on places so wild. But do not worry. Yew will always be safe. Now, let’s talk about happier things. I have a Yule present for you.” 

Jaana handed the little girl a brightly wrapped package, which was promptly torn open. The child clapped in glee at the pixie mask carved from silverleaf. Jaana helped her put it on, and Karelia danced around the cottage, singing:
 
“Wassaile the trees, that they may bear
You many a Plum and many a Pear.
For more or less fruit they will bring,
As you do give them Wassailing.”

Jaana smiled. “A perfect Wassaile princess! Shall we head over to the orchard?”

As Karelia put on her cloak, Jaana put the Satyr mask back on the wall, next to a bow and quiver. “Krampus, I hope you stay away from Yew this winter.”


Question & Answer


1.  Would it be possible to have hair added to Mannequins?

We have requests for enhanced mannequin functionality for a future publish, we've added the ability to change hair with that request.

2.  I want to be able to ride an ethereal for free since gargoyles can fly for free without sacrificing a pet slot.

We are sorry but this is not going to be changed.  Each race has a benefit and we have no plans to change racial abilities at this time.

3.  I want to train detect on a pet, is that possible?

This is not something a pet can gain in so we are not going to be adding this to the list available for pet training.

4.  Britain presents some issues with guard zones for Grimms  & trade ambushes because of how massive the guard zone is - can this be fixed?

This issue should be resolved for trade ambushes in Publish 103.

5.  Since the lever in Khaldun is broken on many shards can you fix this?

It would be easier to do away with the levers to get into the secret areas and just open the door for everyone.  We have already removed the door from several shards and will be doing it on the rest.

6.  Is it possible to add door stops to keep doors open?

We have added this to the backlog we can do for a future publish.


Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game. Please know that you can not unlink the account and link it to another account with Sovereigns on your accounts.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  If you are having issues with your Origin purchase follow this link to resolve the issue..

5.  If you have any in game questions or issues submit an in game help request for a GameMaster to contact you.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 




Advertise | Corporate Info | EA Privacy & Cookie Policy | EA User Agreement | Legal Notices
 © 2018 Electronic Arts Inc. All Rights Reserved.
All trademarks are the property of their respective owners.



[Discuss This Article]
Publish 103 Update to TC1 & Keep Winners!

Submitted by UO_Herald on November 16, 2018 at 7:51 PM CST
UO Publishes

Originally posted November 16, 2018 by UO Dev Team on the UO Herald:

Greetings,

We are pleased to announce the next update of Publish 103 has been released to TC1. There are a number of updates to the Krampus encounter, as well as Holiday Gifts & the Artisan Festival. Visit the Publish 103 wiki page to learn more.

We are also pleased to announce the winners of the Publish 103 Keep Contest!

Robin’s Nest by Robin
Traditional Keep by Newcastle Arms
Villa Crowley by Mr. Crowley
Darkthorn Keep by Violet Darkthorn
The Sandalwood Keep by Holly
Casa Maya by Mandrake

Visit TC1 to check out these great designs and congratulations to the winners!

See you in Britannia,



[Discuss This Article]
Keep Design Contest Final Round of Voting Reminder

Submitted by UO_Herald on November 12, 2018 at 7:47 PM CST
UO Community News

Originally posted November 12, 2018 by UO Dev Team on the UO Herald:

Greetings,

This is a reminder the the final round of voting has started for the Keep Design Contest. Check out the top 20 picks from the first round of voting and make your selections today! Here are the important dates to remember,

Final Round Voting
Monday, November 12, 2018 8:47:25 AM ET

Vote Tally
Thursday, November 15, 2018 8:47:25 AM ET

See you in Britannia,
UO Team



[Discuss This Article]
Keep Design Contest Voting Reminder

Submitted by UO_Herald on November 5, 2018 at 4:52 PM CST
UO Community News

Originally posted November 5, 2018 by UO Dev Team on the UO Herald:

Greetings,

This is a reminder the voting has started for the Keep Design Contest. Here are the important dates to remember,

Monday, October 22, 2018 9:40:45 AM ET

First Round Voting
Monday, November 5, 2018 8:47:25 AM ET

Final Round Voting
Monday, November 12, 2018 8:47:25 AM ET

Vote Tally
Thursday, November 15, 2018 8:47:25 AM ET

See you in Britannia,
UO Team



[Discuss This Article]
Happy Samhain!

Submitted by DaKaren on October 31, 2018 at 4:54 PM CDT

Happy Samhain

Publish 103 TC Release 1 & Ultima Swag Store

Submitted by UO_Herald on October 30, 2018 at 4:48 PM CDT
UO Publishes

Originally posted October 30, 2018 by UO Dev Team on the UO Herald:

Greetings,

We are pleased to announce that Publish 103 TC Release 1 will be available for testing on Test Center as of 10/31/2018. This is the first TC1 release of Publish 103 that brings the new Krampus Encounter, new weapons & clothes, new Ultima Store items, PvP Combat changes, Classic Client macro updates & more! Head on over to the Publish 103 wiki page to check out the notes! We will be hosting a public testing event all day so stop on TC1 and say hello!

In addition to the Publish 103 content being released to TC 1, the following is being released with the latest client patch and will be live on all servers beginning with Japan this evening,

Dress Macro Update 
  • The action timer after the use of the Dress macro has been increase from 1 second to 1 second per item equipped.

We are also pleased to announce the launch of the Ultima Swag store where you can purchase a variety of merchandise to show off your love of Ultima Online, complete with international shipping! You can visit the swag store by visiting the link on the UO.com homepage!

There is a mandatory client patch associated with this release so please patch up your client before accessing any shard.

See you in Britannia,
UO Team



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Publish 103 Keep Contest Important Dates

Submitted by UO_Herald on October 22, 2018 at 4:31 PM CDT
UO Community News

Originally posted October 22, 2018 by UO Dev Team on the UO Herald:

Greetings,

Please take note of the following important dates as they relate to the Publish 103 Keep contest. As of today, TC1 has been wiped.

Contest Start
Monday, October 22, 2018 9:40:45 AM ET

First Round Voting
Monday, November 5, 2018 8:47:25 AM ET

Final Round Voting
Monday, November 12, 2018 8:47:25 AM ET

Vote Tally
Thursday, November 15, 2018 8:47:25 AM ET

We look forward to seeing many great designs this time around!

See you in Britannia,
UO Team



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Publish 102 World Wide

Submitted by UO_Herald on October 22, 2018 at 4:27 PM CDT
UO Publishes

Originally posted October 22, 2018 by UO Dev Team on the UO Herald:

Greetings,

We are pleased to announce that as of each shard’s normal maintenance beginning October 23, 2018 Publish 102 will be deployed world wide. You can read all about the latest changes in the Publish 102 patch notes.

See you in Britannia,
UO Team



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Publish 103 Keep Design Contest

Submitted by UO_Herald on October 19, 2018 at 2:07 PM CDT
UO Community News

Originally posted October 19, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

We would like to announce we are wiping TC1 Monday October 22nd so we can begin the next house design contest which will feature keeps only.  This period we are not accepting castle designs.  Please know we have updated the contest and will be going through two voting periods, see the changes below:

  • Players will have two weeks to design a keep and submit it  for voting
  • Players have one week to vote on their favorite keep design
  • From the results of player votes we will  advance  the top 20 keep designs to a second voting period where players will have three days to vote for their favorite design
  • From the final voting we will pick from among the top keeps from player votes and the developers will pick their favorites from the remaining 17 entries

We  look forward to seeing how creative everyone is!

UO Team



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Ultima Online Newsletter (September 2018)

Submitted by UO_Herald on October 16, 2018 at 5:58 PM CDT

Update October 2018 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site


Producer Notes


Greetings everyone,

With Publish 101 Britannia is in full Halloween spirit!  The pumpkin patches are bustling with Grimms, the Butcher's are terrorizing graveyards, tricks and treats are finding their ways into beggar's pockets and immense wealth is pouring from the Treasures of Khaldun.  There's still plenty of time to enjoy all these great features - so log in and have some fun!  We have received feedback regarding the new stealables in the chests in Khaldun, please know these are a rare spawn so please do not give up!  You will find them if you keep looking!

Looking ahead to Publish 102 in November hunters will be happy with new Huntmaster Challenge trophies as well as new rewards that you can read more about below.  Publish 102 is currently in testing so check out the release notes for full details!

The fun doesn't stop there and we are already working on Publish 103 which brings new rewards to some of Britannia's most popular events such as our Holiday Gift Tokens and the Artisan Festival.  We are also really excited about a new combat encounter during the Holiday season that is sure to satisfy even the most seasoned of warriors!

The holiday season has always been busy for us with the additional quests, events, and gifts that are required to give you plenty to do during the holidays.  To better accommodate holiday themed content and give you more of it we will be moving the release of vet rewards to an early spring publish.  Look for new vet rewards in Publish 104!

We continually strive to keep the Ultima Store stocked with plenty of new items to add to your collection.  Our new mounts have been a huge hit and we hope you enjoy the new Undead Cat Mount!

Costumes from the Khal Ankur encounter have also been very popular and we would love to hear from you on which costumes you would like to see added in future publishes!  To keep costumes from taking up a weapon slot we are adding a new item to the Ultima Store that allows you to wear a costume the same way the goblin statue works for goblins.  Keep an eye on UO.com for more details!

The following are the accounts that were banned or suspended:

1 - Illegal house design 
1 - Disruptive Behavior
8 - Solicitations
22 - Macroing 
10 - Multiboxing
15 - Duping

See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

 


The Huntmaster's Challenge


Are you skilled enough to be among Britannia's most celebrated hunters?  The Huntmaster's Challenge returns with all new quarry and rewards!

Test your skills and find Britannia's largest Raptors, Scorpions and Sea Serpents to win the first challenge featuring these new trophies!

Claim new rewards including...
  • Hamburger, Hot Dog, and Sausage Recipes!
  • The Miner Satchel & Lumberjack Satchel - reduced carrying weight for your harvesting haul!
  • The Harvester's Axe - magically transforms logs into boards automatically!


Question & Answer

Thanks to Uriah Heep for providing some great questions!

1. Inscription Bods.  All are the same value.  Can we leave 1st circle bods at what they are, and scale each circle up from there?  An 8th circle scroll has to be made by a gm scribe, and should be worth more than a scroll that any noob can buy from the mage shop and put in a BoD.  So give the higher levels appropriate point increases, and of course, increase the LBoDs accordingly.   

We can see your view point on this, however this would require a major change to the way BOD point value is calculated across all skills and we have no changes planned at this time.

2.  BoD Books:  Either make them count as 1 item, and let them be used in pack, or leave the count as is and let them be used locked down or in secure containers.  A big pretty please, please.

This is something that Bleak is working on for Publish 103.

3.  Warriors and Archers and Throwers with 120 weapon skills, tactics, and anatomy should never even have a chance to whiff twice in a row, much less those runs of 4-8 that happen.

There are a lot of variables to take into consideration such as what your skills and stats are compared to the skills and stats of what type of mob you are fighting when calculating a chance to hit or miss.  If you are experiencing runs of 4-8 we would need more information as to what your skills, stats, and equipment are versus what mobs you are fighting to investigate further.  Anyone should feel free to email that information.

4.  Don't know why we can't, but can we please put floor tiles in packies or hordies to carry them?  Or be allowed to set them on the floor to give to another char?

These tiles are designated house only which means they can only spawn in certain locations and only your pack, your house, or your bank can carry them.  When we put in the exchange for stacking housing tiles players were bringing their large amounts of tiles to the NPC via pack animals.  When they gave them to the NPC since they were last in a pack animal there was no valid place to spawn since the last location was a pack animal it would delete all the tiles.  This is the reason these tiles cannot go onto pack animals.

5.  Even if there is no High Seas overhaul coming soon, at least go ahead and make the cannon firing easier and more automated?  (might not be the right word).  And lighten up some on the time it takes to manufacture all the required supplies.

We completely agree with this statement.  Fixing the steps it takes to fire a cannon and the loot are some of the first things we would like to see changed.  Beyond that we look forward to an open community discussion on what a future High Seas update would look like.  Keep an eye on the UO.com forums for that discussion!

6.  Take Pinks and Blues for skills like taste ID, Item ID, Camping, etc etc from the list of possible drops at champ spawns and t-chests.

We totally agree with you on this.  Those skills are useless by today's standards and just never taken out of the list.  We will look at removing these in a future publish.

7.  In the CC (yeah, yeah, I know lol)  How about a Harvest All button for us farmers?

This is something we can add to the gardening system for a future publish to reduce the amount of clicking it takes to harvest plant resources from gardening.


  


Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game. Please know that you can not unlink the account and link it to another account with Sovereigns on your accounts.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  If you are having issues with your Origin purchase follow this link to resolve the issue..

5.  If you have any in game questions or issues submit an in game help request for a GameMaster to contact you.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 




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Publish 102 Comes to Origin, Baja, and Izumo

Submitted by UO_Herald on October 16, 2018 at 5:54 PM CDT
UO Publishes

Originally posted October 16, 2018 by UO Dev Team on the UO Herald:

Greetings,

With regularly scheduled maintenance beginning October 17, 2018 Publish 102 will be deployed to Origin, Baja, and Izumo.  You can read about the new Huntmaster’s Challenge and other Publish 102 features in the notes.

There is a mandatory client patch associated with this release, so please make sure you update your client before accessing any shard.

See you in Britannia,
UO Team



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