News for Wednesday, October 23rd, 2019, 2:34 AM CDT
Late September, BY 565


Jolly Roger TC Release 1 -- October 22, 5:31 PM
Maintanence Announcement -- October 17, 6:09 PM
The Mortal Game -- October 16, 6:04 PM
Origin Developer Meet and Greet -- October 4, 3:53 PM
October Shadows -- October 2, 3:49 PM

Jolly Roger TC Release 1

Submitted by UO_Herald on October 22, 2019 at 5:31 PM CDT
UO Publishes

Originally posted October 22, 2019 by UO Dev Team on the UO Herald:

Greetings,

We are pleased to announce the first Test Center release of Jolly Roger will be available today after 4pm ET! Jolly Roger is the final in our High Seas themed content updates for the year and we are excited to bring you a host of updates to favorites including,

  • Artisan Festival Reward Updates
  • Holiday Gifts
  • Krampus Reward Updates
  • New Ultima Store Item – Stable Set

This is only a small part of what’s to come in Jolly Roger and we look forward to hearing your constructive feedback as we work through the public testing process. Please be sure to check out the publish notes for the full list of updates, and participate on the UO Forum in the latest discussions.

Please be sure to patch up to the latest client before checking out any of the new content on TC1!

We will also be wiping TC1 in preparation for the upcomming Keep Design contest, keep an eye on UO.com for important dates.

See you in Britannia,
UO Team



[Discuss This Article]
Maintanence Announcement

Submitted by UO_Herald on October 17, 2019 at 6:09 PM CDT
UO Customer Service

Originally posted October 17, 2019 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

Tomorrow morning at approx 7 am ET we will be preforming maintenance on several of our warehouses. This means that for approx an hour the log in servers , the character transfer warehouse, the In game store, and the housing warehouse will be down.

We appreciate your understanding in this matter.
UO Team



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The Mortal Game

Submitted by UO_Herald on October 16, 2019 at 6:04 PM CDT
BNN

Originally posted October 16, 2019 by UO Dev Team on the UO Herald:

As we continue the story of Forsaken Foes, we invite you to sit back and enjoy The Mortal Game.

By EM Malachi

The Mortal Game

It bothered the king that the pieces did not match. His side was made from obsidian, beautifully sculpted into the expected shapes. The crafter had taken more liberty with red’s side, giving extra details to each of the bloodwood pieces. The knights were decorated with curved swords, and the bishops had gargoyle features. The towers were topped with sharp points that reminded Blackthorn of wolf claws. The board and pieces had been a gift from Lord Batlin when the king suggested they play this game.

The king steepled his fingers and examined the board. His opponent was aggressive; Blackthorn had already lost much dealing with Batlin’s knights. Still, the king had retaken initiative when he sent his own knights into the enemy ranks. As long as there were no other surprises…

*****

The gourd-festooned sloop slammed into the larger merchant galleon, and zombies with pumpkin heads scrambled to board the other ship.

The zombie crew started killing its counterpart and dragged the bodies back to their ship. A living sailor lopped the head off one of the abominations, but the animate flesh kept moving until the rotting hands were around the sailor’s throat.

*****

Batlin smiled as his claw-topped rook captured a pawn in black’s ranks and put Blackthorn’s king in check. Blackthorn’s own rook was trapped and would soon be captured, and many of his defenders were scattered or busy on other parts of the board. “Let me know if you wish to resign.”

Blackthorn shook his head and moved a bishop to defend the king. The diagonal movement of bishops reminded him of mages, always moving at strange angles to everything else.

*****

The mage had taken extra care with his binding circle, even using expensive silver-dust chalk. Daemonology was frowned on even here in Moonglow, so he had taken these precautions.

The mage began the ritual to summon and control a demon. Halfway into the delicate casting, his connection to the magic in the room broke. The failed spell started a fire, and the creature escaped the binding circle. As demonic claws tore into the mage, he was still puzzling out what had happened.

*****

Batlin knocked over his own king with a finger. “An excellent game. Perhaps we will play again.”

Blackthorn studied the final board. “I’m sure we will.”

“May I ask a question?”

“Of course.”

“From your reputation, I expected a more lively game or at least a nearly empty endgame. It seemed at times you were more focused on preventing the capture of your pawns than protecting your king.”

“I have a certain affection for pawns. After all, we are all just pawns in this life.”

Batlin gave a nod. “That we are.”

*****

In the ethereal void, the Time Lord strained against his chains as hundreds of spirits tore apart the shrine around him, directed by a voice in the darkness.



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Origin Developer Meet and Greet

Submitted by UO_Herald on October 4, 2019 at 3:53 PM CDT
UO Community News

Originally posted October 4, 2019 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

Due to the upcoming holiday the meet and greet scheduled on Origin October 14th @ 9 pm ET needs to be moved to October 15th @ 9 pm ET. Thank you for your understanding and we will see you then.

UO Team



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October Shadows

Submitted by UO_Herald on October 2, 2019 at 3:49 PM CDT
BNN

Originally posted October 2, 2019 by UO Dev Team on the UO Herald:

As we continue the story of Forsaken Foes, we invite you to sit back and enjoy October Shadows

By EM Malachi

October Shadows
The hallway held a macabre mockery of various holidays. An indoor garden of gourds and nightshade grew pumpkins already carved with sinister glowing runes. Brightly colored eggs filled with bees twitched in a basket guarded by a rabid rabbit. A mounted reindeer skull decorated with pine garland tried to bite the ranger as he walked past. Shamino tightened his grip on his sword and stepped around the various horrors.

When his initial search for the Serpent Amulet had come to a dead end, Shamino tracked a powerful source of necromancy here. He believed it was responsible for upsetting the spirits across Britannia.

At the end of the hall, a man wearing a pumpkin on his head sat on a throne of glass candy canes. “Welcome, Shamino. You may call me Jack.”

Shamino asked, “Have we met before?”

“The twins told me about you. Twins… so lucky to have someone who understands you and who can donate blood should the need arise. You don’t have a twin, do you?”

Shamino shook his head and raised his sword.

“A pity. I would have liked a matched set. I suppose conversations about kith and kin shall have to wait.”

“What are you planning?”

“The twins helped me hear my inner voice. That voice has told me so much.” Jack poured a pouch of grave dust into his hand.

Shamino swung his sword down on the necromancer. Jack disappeared and the strike shattered the glass throne. Jack appeared on the other side of Shamino. His skeletal fingers sank into the ranger’s flesh. Shamino had never felt anything so painful. He tried to raise his sword again, but felt nothing. Shamino looked down and saw his body crumpled on the ground.

Jack laughed at the disembodied ranger. “What shall I sew your soul into? My screaming ship could use more crew.”

Shamino knew he had one chance to avoid becoming another of Jack’s abominations. He focused on escape, sacrificing a fragment of his soul to wrench free from the deranged necromancer’s grip. Shamino desperately fled into the grey between life and death. He saw a great glowing beacon, and willed his spirit toward it. Getting closer, the light kept pulling on his mana and memories, and Shamino fought, grasping at whatever he could hold.

The ranger’s spirit clung to the side of the Well of Souls, waiting to be found.



[Discuss This Article]
Europa Shard Stability

Submitted by UO_Herald on October 1, 2019 at 3:42 PM CDT
UO Customer Service

Originally posted October 1, 2019 by UO Dev Team on the UO Herald:

Greetings,

We are aware the Europa shard has been experiencing instability. We are investigating the issue and appreciate your patience while we work towards a resolution.

-UO Team



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Forsaken Foes New Rewards!

Submitted by UO_Herald on October 1, 2019 at 3:39 PM CDT
UO Community News

Originally posted October 1, 2019 by UO Dev Team on the UO Herald:

Get ready for the next batch of Forsaken Foes rewards that are available today!



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Forsaken Foes Hotfixes

Submitted by UO_Herald on September 25, 2019 at 3:32 PM CDT
UO Patches

Originally posted September 25, 2019 by UO Dev Team on the UO Herald:

Greetings, As of each shard’s normal maintenance on 9/25/2019 the following hotfixes have been deployed,

  • Resolved issue where Forsaken Foes creatures would have their corpses deleted upon death
  • Resolved issue where attempting to complete the Fellowship Quest in Blackthorn’s Dungeon in multiple facets could cause the player to be unable to progress through the quest
  • Resolved issue where new recipes could not be placed in the recipe book
  • Resolved unused tiles at various Shrines
  • Resolved issue where Cleanup Britannia Points for magical equipment with negative properties would have the incorrect turnin value

See you in Britannia,
UO Team



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Ultima Online Newsletter (September 2019)

Submitted by UO_Herald on September 24, 2019 at 3:57 PM CDT

Update September, 2019 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site


Producer Notes


Greetings Everyone,

I would like to start this month's newsletter by saying Happy Anniversary Sosiarians!  Thank you for all the years you have spent with us and thank you for the many more to come.  Over the years I have been very honored to have worked on UO for so long and to have met some of the most creative, impressive, and dedicated people I have ever met.  Thank you each and every one of you for making UO what it is today!

With Forsaken Foes being enjoyed on the shards we are looking ahead to our next publish, Jolly Roger.  We are working on the Artisian Festival so you can complete the Vice & Virtue themed collection everyone has started.  We have added some really exciting new holiday gifts that we feel you guys are going to love!  Krampus is being dusted off and looking forward to finding all the bad boys and girls out there this year!

Looking even further beyond Jolly Roger, one topic that everyone seems to be interested in is IDOC housing.  We have sat down and come up with some basic ideas but not clean enough to be able to publish them yet to get your feedback.  Once this is done we will post on the forums to get everyone's feedback.

The Meet and Greet schedule for October is as follows:

Origin October 14th at  9 pm ET
Yamato October 28th at  9 am ET

The following are actions taken on accounts that were banned or suspended during the month of September:

6  -  Disruptive Behavior
52 - Macroing 
1 -   Solicitation

See you on the High Seas,

Bonnie "Mesanna" Armstrong
Producer


Treasures of the Sea

Are you brave enough to challenge the Forsaken Foes?

Riches and rewards for those that defeat the Soulbound and help the Fellowship restore order to Britannia!





Question & Answer

1.  How and when do Luck & Cartography affect the treasure chest quality during treasure maps?

Luck is pulled from the player who digs up the chest at the time the chest is created, which is when they begin the digging process successfully.  The same applies to cartography.  The quality of the chest is based on the quality as a function of the digger's Cartography skill the first time the chest is successfully dug up.  If you decide to force the chest to be redug (i.e. move) the quality will never be better than the first pull, but can be worse if your cartography skill is lower than the first successful attempt.  Luck will impact the quality of the randomly generated equipment inside the chest.

2. Can you bring back static resource nodes in the next publish?

While we don't have the bandwidth to make this change in the next publish, Jolly Roger, this item is in our backlog for a future publish.  There is a conversation ongoing on how best to implement this change and we encourage you to participate on the UO.com forums!

3. Can you introduce more pets that use necromancy and can go to 5 slots?

We are always looking at new pets to add that offer new options for training and new ways to customize the aesthetic of your tamer - whether it be a Ranger in tune with nature or a Necrotamer controlling the rotting corpses of the undead - we look forward to your suggestions on the UO.com forums!

4. Can you add a toggle for the VvV progress gump so it doesn't take up as much screen space?

Yes, this is something we have in our backlog for a future publish.

5.  Can we get additional specialty containers like the First Aid belt to hold things like spell books, rune books, and reagents?

These are some reward options we can consider for future content.  We look forward to a discussion on the UO.com forums about the desired utility of these items so we can consider that when we implement them!


 


Customer Service


ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
 
•  How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
•  How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/
 
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

•  To reset your EA Account password:
       * Please visit https://signin.ea.com/p/web/resetPassword
       * At the EA page enter the email used to log into your EA Account to change its password.
       * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
 
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
 
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
 
EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
 
1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2)  Select topic* - select Orders
3)  Select issue*
4)  Click on "Select contact option"
5)  Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
 
 




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 © 2018 Electronic Arts Inc. All Rights Reserved.
All trademarks are the property of their respective owners.



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Ultima Online Turns 22 and the Legacy Forges On!

Submitted by UO_Herald on September 24, 2019 at 3:25 PM CDT
UO Community News

Originally posted September 24, 2019 by UO Dev Team on the UO Herald:

On this day in 1997 thousands of people from around the world entered a world born of mystic arts and ancient sorcery. 22 years later and millions have forged the legacy of one of the longest running MMORPGs of all time. From the entire Ultima Online team we want to thank each and every one of you who have been a part of this incredible journey! What’s your UO legacy? Head on over to our Facebook page or the UO Forums to share your UO legacy today! Long Live Britannia!



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New Items in the Ultima Store!

Submitted by UO_Herald on September 18, 2019 at 3:16 PM CDT
UO Community News

Originally posted September 18, 2019 by UO Dev Team on the UO Herald:

We’re excited to announce two exciting items in the Ultima Store!

The Coconut Crab vanity mount! Enjoy riding on this colossal crustacean! 


Coconut Crab


Also returning this year is the Potion of Glorious Fortune! Enjoy a 50% bonus to filling Ethereal Soulbinders! 


Potion of Glorious Fortune



[Discuss This Article]
As the Ages Roll Away

Submitted by UO_Herald on September 18, 2019 at 3:02 PM CDT
BNN

Originally posted September 18, 2019 by UO Dev Team on the UO Herald:

As we head into the opening act of Forsaken Foes we invite you to sit back and enjoy, As the Ages Roll Away

by EM Malachi

The Spiritwood
The swirl of glowing mana surprised the young ranger, and his axe slipped. Instead of the sapling he meant to cut, Shamino hit his own leg.

The mana coalesced into a strange Moongate, and a young man stepped through. The stranger gave the bleeding ranger a look of shock and dropped what he was holding: a glowing serpent amulet.

*****

The Bloody Plains
Each had brought an army. The king of Britain had marched from his capital, and Shamino had marched his forces west from a small fishing village called Vesper. Now they stood together for the final battle of the war. They would defeat Mondain’s forces, or they would perish along with the hopes of all Sosaria.

Shamino remarked that his friend was not wearing the amulet that had brought him to Sosaria. The king nodded. “I am not going anywhere.”

*****

The Throne Room
Shamino heard the whispers from the castle staff and royal officials as he headed into the throne room. The day he worried about had come, so he went to confront his friend. “Is it true that you’re leaving?”

Rule may have aged the king of Britannia, but his face still held the same solemn conviction as when they first met. “Shamino, I do this to protect all of you. I must keep the fragments of the Gem far from those who could misuse them.”

“But who will take your place?”

“If I offered you the crown, would you accept it?”

Shamino shook his head. “No. I have already failed one kingdom.”

The king gave his friend a sad smile. “You are better than you know. Someday, our people will need you to keep them safe.”

“How can I do that?”

“I am leaving something to help. The amulet that brought me to Sosaria is hidden for you to find. In a dream, a man in chains told me that there will come a day when you will need it.”

*****

The Well of Souls
“Wake up!”

Startled awake, Shamino drew his sword and prepared for an attack. The old ranger sat across the dying fire from him, ghostly hands gripping the memory of a longbow. The shade watched as Shamino got to his feet. “This is no time to rest. There’s a storm coming.”

Shamino looked up at the night sky, but he saw no clouds in the world of the living. Still, he felt the disturbance. After Lithos had destroyed the capstone of the Well of Souls, more and more spirits got lost on their way to whatever came next. However, this was the first time a spirit had come back. The Ranger Barren had died seven seasons earlier, peacefully in his sleep.

“Why are you here?” Shamino asked.

The spirit gave him a strange look. “Can you not hear the Voice calling, brother?”

“No, I don’t. What’s it saying?”

The dead man seemed to fight off the influence long enough to give a hand gesture of warning. His face went blank again, and the shade started to walk out over the water. From the Well of Souls, other ghosts began appearing, streaming in eight directions.



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Forsaken Foes – World Wide Release

Submitted by UO_Herald on September 16, 2019 at 2:46 PM CDT
UO Publishes

Originally posted September 16, 2019 by UO Dev Team on the UO Herald:

Greetings,

We are pleased to announce that as of each shard’s normal maintenance beginning September 17, 2019 Forsaken Foes will be deployed world wide.

A few highlights in Forsaken Foes include –

  • 22nd Anniversary Rewards – Ultima Online turns 22 this year, a special gift for our dedicated players!
  • Treasures of the Sea – collect souls using Ethereal Soulbinders and redeem them for brand new equipment recipes!
  • Scalis, Charybdis, and Corgul – updated loot including brand new equipment recipes, the hungry coconut crab pet, and a re-introduction of Leurocian’s Mempo of Fortune!
  • Aquarium Update with over 50 new creatures to collect and 3 new aquariums to build!
  • Halloween favorites coming October 1st – Trick or Treating, Carveable Pumpkins, and Zombie Skeletons!

This is just a small sampling of everything that is included in this publish, check out the Forsaken Foes publish notes for more details!

We are also pleased to announce the winners of the Castle Contents!

  • The Sorcerer’s Castle by Oasis
  • The Castle Cascade by Imbri Malifica
  • The House Built on the Ruins by Wendy
  • The Sandstone Fortress of Grand Cross by Grand Bishop
  • The Dragonstone Castle by Bree
  • The Terrace Gardens by Violet

A special thank you to all the players who participated in our public testing events and provided great feedback!

See you on the High Seas,
UO Team



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Forsaken Foes coming to Origin, Izumo, and Baja

Submitted by UO_Herald on September 9, 2019 at 2:24 PM CDT
UO Publishes

Originally posted September 9, 2019 by UO Dev Team on the UO Herald:

Greetings,

Beginning with each shard’s normally scheduled maintenance on September 10th, 2019 we will be deploying Forsaken Foes to Origin, Izumo & Baja. Forsaken Foes is the third in our High Seas themed content updates for the year and brings updates to the Huntmaster’s Challenge, fresh rewards on Scalis, Charybdis, and Corgul, and a huge update to Aquariums! Forsaken Foes also brings 22nd Anniversary Rewards, a new vendor type, and various Quality of Life Changes! Please be sure to check out the latest publish notes for the full release details and give your feedback on the UO forums! We want to thank everyone who took the time to provide feedback from the Test Center releases!

This release is also coupled with a mandatory client patch, please make sure you patch up your client to the latest version in order to access any shard.

See you in Britannia,
UO Team



[Discuss This Article]
Ethereal Soulbinder Test Event!

Submitted by UO_Herald on September 6, 2019 at 11:08 AM CDT
UO Community News

Originally posted September 6, 2019 by UO Dev Team on the UO Herald:

Greetings,

We would like to encourage any interested players to visit TC1 over the weekend and collect some ethereal soulbinders to fill with souls of the soulbound! The results of this testing will help us to appropriately price the rewards from the Fellowship vendor!

To participate you only need to do the following, 

  • Visit the Britain Commons to obtain your soulbinder from the stone next to the Dolphin mailbox! 
  • Fill your soulbinders by fighting any creature with the “Soulbound” tag, including all sea creatures and ships from Rising Tide as well as Corgul, Scalis, or Charybdis! Make sure your soulbinders are in the top level of your backpack! 
  • Drop your soulbinders in the Dolphin Mailbox and your testing data will be logged!

Thank you to everyone who has helped test Forsaken Foes so far and we look forward to your continued feedback.

See you in Britannia,
UO Team



[Discuss This Article]
Serpent’s Spine

Submitted by UO_Herald on September 2, 2019 at 11:02 AM CDT
BNN

Originally posted September 3, 201 by UO Dev Team on the UO Herald:

With the upcoming release of Forsaken Foes we invite you to enjoy, Serpent’s Spine,

By EM Malachi

The fire had been smothered, but there still were a few embers. A poorly butchered deer carcass was bleeding nearby. The gargoyle had been at the abandoned camp recently. Iolo’s quarry was close. The bard searched for a fresh trail away from the campsite.

Iolo hadn’t known Feridwyn well, but what he had seen had earned his respect. In spite of his misgivings about the Fellowship, Iolo planned to take up Feridwyn’s duties at the poorhouse after Justice had been served. Right at this moment though, he was hunting Feridwyn’s killer through the mountains.

After Katrina had reported the murder, the town guard pursued the killer, Forskis, through the streets of Britain and into the neighboring farmlands. Forskis had set a farmhouse on fire to cover his escape. When the smoke finally cleared and the farm family inside were safe, the gargoyle was long gone. The local guards didn’t have the means or experience to track Forskis into the mountains. Iolo did.

The Serpent’s Spine Mountains were a maze of jagged rocks. One misstep almost sent the old bard on a very fast fall back to Britain. Why the gargoyle didn’t take flight, Iolo did not know, but it meant there was a clear trail to follow into the mountains. Still, Forskis had a day’s head start, and this was the closest Iolo had gotten.

Iolo readied his crossbow as he followed the tracks away from the fire. They led through the gorge as it narrowed, eventually coming to a dead end. A falling pebble made him look up. Forskis was holding onto the ravine wall high above, waiting for him. Iolo managed to get a bolt into the air, but the shot went wide. The gargoyle snarled and used his incredible strength to pull free part of the rock face, starting an avalanche.

Iolo covered his head as the rocks fell on him.



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Ultima Online Newsletter (August 2019)

Submitted by UO_Herald on August 29, 2019 at 11:12 AM CDT

Update August, 2019 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site


Producer Notes


Greetings Everyone,

We hope everyone is having a fun and safe Summer!  We are excited for the next Test Center release of Forsaken Foes!  If you haven't already, you can check out the full publish notes which goes into full details on all the features we have planned for this publish including, 
  • New rewards for the Huntmaster's Challenge
  • Treasures of The Sea Event
  • New rewards for Scalis, Charybdis, and Corgul
  • and much more!
We hope everyone gets a chance to visit us on TC1 and provide their thoughtful and considerate feedback on the UO Forum.  If all goes as planned, our final TC1 release will be September 3rd.  We will then go to Origin on September 10th and will be deploying world wide on September 17th!

Looking ahead to our next publish, Jolly Roger, and beyond - after reading and listening to player feedback about the current system of IDOC houses we will be starting a dialogue on the future of IDOCs in Ultima Online.  We look forward to hearing your comments.  Beyond that we also have a number of great holiday themed surprises coming in our next publish - so keep an eye on future newsletters and UO.com for updates!

The Meet and Greet schedule for September is,

Siege  September 9th - 7pm ET
Mizuho  September 23rd -  9am ET

The following are actions taken on accounts that were banned or suspended during the month of August:

1  -  Disruptive Behavior
10 - Macroing 
1 -   Naming Violation
1 -   Solicitation
6 -   Multiboxing

See you on the High Seas,

Bonnie "Mesanna" Armstrong
Producer


Treasures of the Sea

This year's Treasures of Halloween event takes to the Sea! The Fellowship is offering some great rewards for those who are brave enough to cleanse the souls of the Soulbound!  Visit Test Center today and give the new event a try before it hits production shards in September!  
 

 


Question & Answer

1.  Will the Merchant's Trinket work on the new Commission Vendors?

No they will not, this was also added to the item description in the Ultima Store to ensure no one misunderstands this.

2. Is it possible to add rubble to treasure hunting?

Rubble had a place when Magincia was destroyed, and we don't plan on adding it anywhere else.

3. Can we extend the timing for the Medusa Gate?

We have added this as a bug in our system.

4. Is there any way we can add new stone and marble furniture?

Yes it is possible, we can add this as a reward for future content.

5.  Would it be possible to get a soulstone dye tub?

We don't plan on adding a soulstone dyetub, however we do plan on releasing new colors in the Ultima Store in the future!


 


Customer Service


ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
 
•  How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
•  How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/
 
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

•  To reset your EA Account password:
       * Please visit https://signin.ea.com/p/web/resetPassword
       * At the EA page enter the email used to log into your EA Account to change its password.
       * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
 
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
 
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
 
EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
 
1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2)  Select topic* - select Orders
3)  Select issue*
4)  Click on "Select contact option"
5)  Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
 
 




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[Discuss This Article]
Forsaken Foes TC Release 2

Submitted by UO_Herald on August 28, 2019 at 10:57 AM CDT
UO Publishes

Originally posted August 28, 2019 by UO Dev Team on the UO Herald:

Greetings,

We are pleased to announce the second Test Center release of Forsaken Foes will be available today after 1pm ET! Forsaken Foes is the third in our High Seas themed content updates for the year and we are excited to bring you a host of new features including, 

  • New rewards for the Huntmaster’s Challenge! 
  • The Treasures of the Sea Forsaken Foes event! 
  • New rewards for Scalis, Charybdis, and Corgul 
  • and much more!

This is only a small part of what’s to come in Forsaken Foes and we look forward to hearing your constructive feedback as we work through the public testing process. Please be sure to check out the publish notes for the full list of updates, and participate on the UO Forum in the latest discussions.

We would also like to invite everyone to participate in a public test event beginning today and running through the weekend! Hop on to TC1 and say hello!

Please note this release includes a mandatory client patch. Please patch up your client before accessing any shard!

See you in Britannia,
UO Team



[Discuss This Article]
Publish 106 Castle Contest Important Dates

Submitted by UO_Herald on August 14, 2019 at 7:41 PM CDT
UO Community News

Originally posted August 14, 2019 by UO Dev Team on the UO Herald:

Please take note of the following important dates for the Publish 106 Castle Contest 
  • Contest Start Wednesday, August 14, 2019 1:39:29 PM GMT-04:00 DST Round
  • One Voting Wednesday, August 28, 2019 1:46:09 PM GMT-04:00 DST Round 
  • Two Voting Wednesday, September 4, 2019 1:46:09 PM GMT-04:00 DST 
  • Contest End Saturday, September 7, 2019 1:46:09 PM GMT-04:00 DST



[Discuss This Article]
Forsaken Foes TC Release 1

Submitted by UO_Herald on August 14, 2019 at 7:37 PM CDT
UO Publishes

Originally posted August 14, 2019 by UO Dev Team on the UO Herald:

Greetings,

We are pleased to announce the first Test Center release of Forsaken Foes will be available today after 4pm ET! Forsaken Foes is the third in our High Seas themed content updates for the year and we are excited to bring you a host of new features including, 
  • Aquarium Update with new craftable aquariums and over 50 new creatures to collect! 
  • 22nd Anniversary Rewards 
  • A New Commission Vendor 
  • Numerous Quality of Life Updates & Bug Fixes!

This is only a small part of what’s to come in Forsaken Foes and we look forward to hearing your constructive feedback as we work through the public testing process. Please be sure to check out the publish notes for the full list of updates, and participate on the UO Forum in the latest discussions.

We would also like to invite everyone to participate in a public test event beginning today and running through the weekend! Hop on to TC1 and say hello!

Please be sure to patch up to the latest client before checking out any of the new content on TC1!

See you in Britannia,
UO Team



[Discuss This Article]

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