Pub 108 Release 3 Comes to TC1 Submitted by UO_Herald on March 5, 2020 at 7:46 PM CST Originally posted March 5, 2020 by UO Dev Team on the UO Herald: Greetings, We have updated TC1 with the latest release of Pub 108. Please be sure to check out the latest publish notes & update your client before testing. We look forward to your feedback. -UO Team [Discuss This Article]

Publish 108 IDOC Update Felucca Testing Submitted by UO_Herald on February 27, 2020 at 5:55 PM CST Originally posted February 27, 2020 by UO Dev Team on the UO Herald: Greetings, We will be restoring a previous backup on TC1 today to prepare for Felucca centered testing of the latest IDOC changes. You may need to recreate your characters. Hop on to TC1 this evening at 8pm ET and come try your luck at some Felucca loot! Come one, come all! See you in Britannia, UO Team [Discuss This Article]

Ultima Online Newsletter (February 2020) Submitted by UO_Herald on February 26, 2020 at 6:01 PM CST Update February, 2020  View in browser The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia! Please encourage your friends to sign up on our web site.  Producer Notes Greetings, We are pleased to announce we have deployed the second release of Publish 108 to TC1!  This release includes a major update to the IDOC system.  We have come up with what we think will be a fair and just system for everyone. If you haven't checked out what was included in the first release we invite you to check out the vet rewards, Ultima Store Items, PvP combat updates and more listed in the publish notes. After listening to feedback we have come up with what we think will be a fair and just system for everyone. We have accelerated the house decay process and put a production shard backup on TC1 for testing the following changes.  Please note the accelerated decay process only applies to TC1. Information regarding the whereabouts of structures that are in danger of collapsing can be obtained by visiting City Trade Ministers.  City Trade ministers will bark this information when approaching, similar to how Krampus' location is relayed. Condemned houses will go through six stages of decay which will take at least five days, Like New -> Slightly Worn -> Somewhat Worn -> Fairly Worn -> Greatly Worn -> In Danger of Collapsing When a house goes into the condemned status the house will become private and all access will be removed.  Friend and Co-owner lists will be cleared. Houses with rental vendors will become OSI owned and have to go through a cycle for the second time to notify vendor owners. The house collapse timer will appear on the house sign as it nears the "In Danger of Collapsing" stage.  This timer will indicate how long until the house collapses. When the house drops the housing area will be fenced off while the contents of the house are packed into barrels within the housing area.  No players or pets will be able to enter the fenced area while the contents are being packed.  Players may not teleport into the fenced area while the contents are being packed. Once all contents have been packed away players will be able to punch their way into the housing area for a chance to break into the barrels. Barrels can only be attacked by non-Endless Journey Accounts and players must be unarmed.  Unarmed damage is the only damage that will break barrels. Players may not damage barrels unless they can hold 50 items and 100 stones in their backpack. Mounts and Pets are restricted from this area. Barrels will remain until attacked or next server maintenance. Test Center Specific Notes:  For the purposes of efficient testing, the decay cycle has been sped up on Test Center only.  This is not representative of how the decay cycle timing will work on production.  Decay cycle timing will remain as it is now on production for Origin etc. and WW release.  As of TC1 being published with the latest update, it will take approximately 9 hours before houses begin to fall on TC1.  See the notes above on how to identify the location of these structures and how that process will play out. We thank you for testing and look forward to your feedback. We would like to invite you to our Dev Meet and Greets for the month of March, Monday, March 16th, Napa Valley @ 9pm ET Monday, March 30th, Drachenfels @ 2pm ET The following are actions taken on accounts that were banned or suspended during the month of December: 36 -  Macroing  10  - Solicitation 31 -  Multiboxing 8 -    Disruptive Behavior 2 -    Naming Violation See you in Britannia, Bonnie "Mesanna" Armstrong Producer New Ultima Store Items Dungeon Set, Wine Rack, and Garden Sculpture! Question & Answer 1. Battle chickens skills reset when they go in the coop, is this is working as intended? Originally we responded to a player during a Meet & Greet that this was, in fact, working as intended.  Upon further investigation we discovered this is not the case.  We have it written up in our bug tracking to revisit this issue, including adding a confirmation gump for adding chickens to the coop. 2.   I would like new animals to be added to the list of zoo collection. This is something we are going to do when we revamp the Zoo Collection.  We want to add a little more space in the Zoo so it can house all the new animals. 3.   Is the enchanted wheelbarrow influenced by luck? Luck does not have any influence when it comes to the enchanted wheelbarrow.  To read more about luck, visit the UO Wiki page on Luck. 4.   Do you plan to update the “useless” skills like taste ID etc? When we add any new or updated features to the game we always consider if it makes sense to update and make the less used skills valuable again.  You may have noticed, especially in quest related actions, that we try to utilize investigatory skills like Forensic ID as often as we can. Customer Service ACCOUNT RECOVERY VERIFICATION For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis. If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s). Accounts that have been closed within the last year require the secret word and 2 pieces of information. Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 4 pieces of information are required. Information used for verification are as follows: Account name Email First and last name Date of birth Phone number Key codes Payment information (CC) Date account was open/closed State/country ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.   •  How to create an account or log into my account?        http://uo.com/Account-Login-Guide •  How to manage my accounts after I’ve logged into the Account Center?        http://uo.com/account-management/        http://uo.com/faq/   PASSWORD ISSUES To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/. •  To reset your EA Account password:        * Please visit https://signin.ea.com/p/web/resetPassword        * At the EA page enter the email used to log into your EA Account to change its password.        * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.   TERMINATED ACCOUNTS If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.   IN-GAME SUPPORT For in-game issues or question, please submit an in-game help request for a Game Master to contact you. FEEDBACK To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.   EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game. Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred. If you are having issues with your EA Origin purchase, follow this link to resolve the issue. CODE PURCHASE DELAY You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:   1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc 2)  Select topic* - select Orders 3)  Select issue* 4)  Click on "Select contact option" 5)  Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in. THIRD PARTY RESELLERS We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.     Advertise | Corporate Info | EA Privacy & Cookie Policy | EA User Agreement | Legal Notices  © 2018 Electronic Arts Inc. All Rights Reserved. All trademarks are the property of their respective owners. unsubscribe from this list    update subscription preferences  [Discuss This Article]

Publish 108 Release 2 Comes to TC1 Submitted by UO_Herald on February 26, 2020 at 5:51 PM CST Originally posted February 26, 2020 by UO Dev Team on the UO Herald: Greetings, As of 5pm ET we are pleased to announce Release 2 of Publish 108 will be available for testing. This phase includes an update to House Decay Rules, Condemned houses will go through six stages of decay which will take at least five days, Like New -> Slightly Worn -> Somewhat Worn -> Fairly Worn -> Greatly Worn -> In Danger of Collapsing When a house goes into the condemned status the house will become private and all access will be removed. Friend and Co-owner lists will be cleared. Houses with rental vendors will become OSI owned and have to go through a cycle for the second time to notify vendor owners. The house collapse timer will appear on the house sign as it nears the “In Danger of Collapsing” stage. This timer will indicate how long until the house collapses. Information regarding the whereabouts of structures that are in danger of collapsing can be obtained by visiting City Trade Ministers. City Trade ministers will bark this information when approaching, similar to how Krampus’ location is relayed. When the house drops the housing area will be fenced off while the contents of the house are packed into barrels within the housing area. No players or pets will be able to enter the fenced area while the contents are being packed. Players may not teleport into the fenced area while the contents are being packed. Once all contents have been packed away players will be able to punch their way into the housing area for a chance to break into the barrels. Barrels can only be attacked by non Endless Journey Accounts and players must be unarmed. Unarmed damage is the only damage that will break barrels. Players may not damage barrels unless they can hold 50 items and 100 stones in their backpack. Mounts and Pets are restricted from this area. Barrels will remain until attacked or next server maintenance. The following items will be deleted during house collapse, Account Bound Items House Only Items  Commodity Deeds  Stackable Items  Goza Mats Test Center Specific Notes: For the purposes of efficient testing, the decay cycle has been sped up on Test Center only. This is not representative of how the decay cycle timing will work on production. Decay cycle timing will remain as it is now on production for Origin etc. and WW release. As of TC1 being published with the latest update, it will take approximately 9 hours before houses begin to fall on TC1. See the notes above on how to identify the location of these structures and how that process will play out. Be sure to check out the full Publish 108 notes. We look forward to your feedback. See you in Britannia, UO Team [Discuss This Article]

Publish 108 TC Release 1 Submitted by UO_Herald on February 20, 2020 at 5:39 PM CST Originally posted February 20, 2020 by UO Dev Team on the UO Herald: Greetings, We are pleased to announce the first Test Center release of Publish 108 will be deployed today. Some of the highlights included in this release are, Veteran Rewards Ultima Store Items Combat Updates Be sure to check out the full publish notes and head over to the forums to provide your feedback. See you in Britannia, UO Team [Discuss This Article]

Ultima Store & Account Center Maintenance Submitted by UO_Herald on February 18, 2020 at 4:52 PM CST Originally posted February 18, 2020 by UO Dev Team on the UO Herald: Greetings, We have identified an issue with the Ultima Store & Account Center. We appreciate your patience while we work through the issue and will update you as we make progress to restore these services. Update 2:30pm ET – The issue impacting these services has been resolved and both should now be back online. Thank you, UO Team [Discuss This Article]

Grim Moments Submitted by UO_Herald on February 18, 2020 at 4:44 PM CST Originally posted February 18, 2020 by UO Dev Team on the UO Herald: We are pleased to bring you our next fiction series, Grim Moments which continues where our epic adventure left off following Jolly Roger. We invite you to sit back and enjoy Omens & Flicker, By EM Malachi Omens The flames consumed the parchment, the blackened edges echoing the paladin’s mood. After five failed attempts to write down his thoughts, Dupre had given up and finished packing his kit. The soldier had done his duty. The ship he was responsible for had returned to port with all hands. Despite his own injuries and fatigue, Dupre had been part of the detail to move the critically wounded to the city’s healer. He had made sure he was not needed elsewhere. Vesper was safe. The threat of the Eventide had passed. Dupre was on his way out of his room at the inn, when he bumped into the last person he wanted to see. Geoffrey gave his friend a surprised look but then held up a roll of bandages and a bottle. “I’d heard you’d returned to your room. I was worried you might have an injury you’d refused to let the healer see to.” Adjusting his pack, Dupre frowned. “I was about to head out.” “Leaving town after a battle without rest or even a celebratory toast isn’t like you. We won, didn’t we?” “We did the job and came back.” “What’s wrong? What did you see out there?” “I don’t want to talk about it. You can read my official report.” “We all know things are left out of those. As your friend, I want to know what really happened.” Dupre sighed and put down his pack. Taking a seat, he accepted the bottle from Geoffrey and took a swig. “Where to begin? The sea was dark with Jack’s ships. It was hard to tell where the decks and bodies began, and the whole bloody fleet screamed. Some of the younger sailors seemed ready to flee, but there was nowhere to go. I let them borrow the flask of liquid courage I keep for just such times.” “I know such magic is terrible, but you must have seen worse during the fall of Trinsic. I remember how you rallied people even as we abandoned the city.” “Necromancers make my skin crawl, but I stayed focused on the job. We did our best to fight off the bloated swimmers that tried to board, but we knew we needed to scuttle the ships. We were in position for a broadside against the flagship when I saw the face of Shamino. Our friend’s head, propped up on the prow like a trophy!” Geoffrey grimaced but let him continue. “Shamino’s head didn’t scream like the others. It spoke in a rasping voice. It said my name! It knew things only the ranger would have known. When our cannon blast knocked the head into the water and the head was sinking beneath the waves, it gave a final ill omen: ‘Do not be sad, not with a thread so short.’” “It was a necromancer’s trick, to upset and confuse.” “Maybe. Maybe not. These are uncertain times for the entire world, but I can’t be ruled by doubt. I need to know. Even if my life is near its end, I must know where I am needed.” “What do you plan to do?” “There was a seeress I met years ago, Penumbra. The Daughter of the Eclipse might have answers, so I will find her.” “I don’t suppose the lone paladin needs allies on his quest?” When Dupre shook his head and stood up, Geoffrey said, “Safe travels to you then.” Flicker The druid caught her friend before the mage fell into a thorn bush. Jaana knew these forests well and had chosen suitable boots for the hike. Mariah wore shoes popular on the streets of Moonglow, and the mage seemed more distracted than usual. The short journey had taken twice as long as planned. The wisp hung in the air like a sad rain cloud. The normally brilliant light was a dull grey, and the other parts of Xorinia nearby seemed to avoid the defective wisp. “What’s wrong with it?” Jaana asked. Mariah caught her breath and studied the creature. “If I had to guess, it’s been separated from the whole for too long. Even with magic, some injuries cannot be repaired.” “But I got help to deactivate one of the generators affecting them. The rest of the wisps seem fine.” “And some wisps have attacked people without provocation. There may be subtle differences between Xorinian wisps that we can’t see.” “Can you do anything to help this one? It looks like it’s dying.” “I could try to mend the connection to the larger whole, but it will be difficult. I’ll need an hour just to prepare.” “Are you sure you want to attempt something so involved? You look tired.” Mariah had already removed her spellbook from her bag. “We have to do something.” While Mariah set up for the ritual, Jaana consulted with the other wisps in the area. They were very upset about something called “sharp ethereal waves.” Had the Xorinite wisps been able to leave Sosaria, there would have been a mass flight back to their home dimension. When Mariah had finished drawing an ornate ritual circle around the wisp, the mage started chanting, “Ort Lor In Grav Vas Wis.” She began to glow, and a pattern of sparkles appeared around the wisp. The creature’s own inner light began to intensify and blink in tandem with the sparkles. Then the wind shifted, and everything stopped. The energy in the air exploded, throwing Mariah across the clearing. Every wisp gave a scream, like glass breaking. Jaana ran over to help her friend. “Are you all right?” Mariah sat up, visibly shaken. “No. My magic, my connection to mana, is gone.” She looked over at the wisp. It shuddered slightly, and its lights went out completely. [Discuss This Article]

Happy Valentine's Day! Submitted by DaKaren on February 14, 2020 at 6:11 PM CST

Happy Valentine’s Day! A Special Gift For You! Submitted by UO_Herald on February 12, 2020 at 3:56 PM CST Originally posted February 12, 2020 by UO Dev Team on the UO Herald: Want to show that special someone you care this Valentine’s Day? This cuddly little cupid bear is the perfect way to say, “I Love You!” Visit the Britain Commons to claim yours today! The dispensers are being built manually and we appreciate your patience as we place the dispenser on each shard. Each dispenser will be available for 5 days following placement. [Discuss This Article]

Ultima Online Newsletter (January 2020) Submitted by UO_Herald on January 30, 2020 at 4:09 PM CST Update January, 2020  View in browser The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia! Please encourage your friends to sign up on our web site.  Producer Notes Greetings, We are well into 2020 and the UO Team hopes your new year is shaping up to be better than ever!  We are excited to share some updates coming to Ultima Online in 2020! Publish 108 will mark the first publish of this year!  We have been working on some great content for 108 that includes IDOC changes, new Veteran Rewards, Ultima Store Items, and PvP Balancing Changes.  One of the first upcoming changes we would like to discuss is about IDOC houses.  We have heard a great deal of feedback regarding IDOCs and would like to share the following changes that will be coming in Publish 108,   The current decay state of the house will no longer be displayed on the house sign. The house owner will receive a message when stepping onto the steps of the house as to the current decay status of the house.    We have some great Veteran Rewards and Ultima Store Items included in Publish 108 as well.  Publish 108 is currently scheduled for World Wide deployment in March so be sure check out the sections below to learn more! As mentioned we have been working on some PvP Balancing Changes that are already in testing.  If you haven't had a chance to check them out, head over to the UO Forums and join the conversation! We also have some updates on the Black Market, the Fellowship Shop, and Blackthorn's Dungeon below - check them out! For those that have been following the amazing fiction writing of EM Malachi, we invite you to check out the latest installment below, Omens. Looking ahead to the rest of 2020 we are working on some changes that will allow us to more effectively deliver the content you have come to enjoy throughout Britannia.  A big part of that is our Event Moderator program.  After 12 years, the Ultima Online Event Moderator team has conducted thousands of in-game events to keep true to the idea that Britannia is a living, breathing, world.  We are so fortunate to have such a hard working and creative group of people devoted to keeping that idea alive.  To better serve all shards I have teamed up the Event Moderators and expanded their coverage to include 3 shards.  This will help EMs by providing more support to foster a creative environment and deliver bigger and better EM content.  I would also like to say to those EMs who have recently left the program, thank you for your service and know you will be missed! To help facilitate the EMs and give them greater variety in the types of events they can setup we are also working on some internal tools to support them.  We are really excited to see the results of these tools in action and can't wait to see what the EMs come up with! So what else is in store for UO this year?  The team has spent the better part of January thinking about what the future of Britannia looks like.  For over two decades players from all over the world have been part of the Ultima Online experience.  Those players have forged a legacy that will live on for generations.  For those who have been part of that legacy, you know the joy and excitement that comes with calling yourself a Britannian.  To build on that legacy and bring Ultima Online to the largest audience ever, the team is in the early stages of designing and building our biggest and boldest endeavor in over a decade!  We are incredibly excited about the future and cannot wait to share the journey with you! We would like to invite you to our Dev Meet and Greets for the Month of February,  Monday, February 10th, 2020 - Baja - 9pm ET Monday, February 24th, 2020 - Balhae - 10am ET Finally, we have added some additional steps to help with account recovery.  If you are attempting to recover an account and require additional information on how the process works, have a look at the Customer Service section below. The following are actions taken on accounts that were banned or suspended during the month of December: 12 - Macroing  1 -  Solicitation 39- Multiboxing See you in Britannia, Bonnie "Mesanna" Armstrong Producer Veteran Rewards Coming in Publish 108 - New Vet Rewards! Choose from 3 different statuettes! The pig, goat, and ice fiend! Add to your power tool collection with the Enchanted Sculpting Tool and Glass Kiln, bringing your masonry and glassblowing output to new levels! Collect some granite with the enchanted granite cart! Ride into battle on the mighty War Boar! A favorite of orcish kin everywhere! Ultima Store - New Items! We're stocking the Ultima Store with new items!  Here's a preview of some of the items you can expect to see in the coming months! Metal Castle Ladder - spice up your home with this stylish new ladder! Anvil of Artifacts - take the guess work out of crafting that perfect suit and tailor equipment resists to your needs! Spiral Staircase - a fancy new way to go from one floor to another! 2019 Content Updates The following updates will be made to content released during 2019, Plunderbeacons & The Maritime Black Market will remain as semi-permanent content pending future development. The Fellowship Shop will be closing and the mini-quest in Blackthorn's Dungeon will be cleaned up. Shrine Battles & the Hawkwind Quest will remain as semi-permanent content pending future development. Omens By EM Malachi The flames consumed the parchment, the blackened edges echoing the paladin’s mood. After five failed attempts to write down his thoughts, Dupre had given up and finished packing his kit. The soldier had done his duty. The ship he was responsible for had returned to port with all hands. Despite his own injuries and fatigue, Dupre had been part of the detail to move the critically wounded to the city's healer. He had made sure he was not needed elsewhere. Vesper was safe. The threat of the Eventide had passed. Dupre was on his way out of his room at the inn, when he bumped into the last person he wanted to see. Geoffrey gave his friend a surprised look but then held up a roll of bandages and a bottle. "I'd heard you'd returned to your room. I was worried you might have an injury you’d refused to let the healer see to." Adjusting his pack, Dupre frowned. "I was about to head out." "Leaving town after a battle without rest or even a celebratory toast isn't like you. We won, didn't we?" "We did the job and came back." "What's wrong? What did you see out there?" "I don't want to talk about it. You can read my official report." "We all know things are left out of those. As your friend, I want to know what really happened." Dupre sighed and put down his pack. Taking a seat, he accepted the bottle from Geoffrey and took a swig. "Where to begin? The sea was dark with Jack's ships. It was hard to tell where the decks and bodies began, and the whole bloody fleet screamed. Some of the younger sailors seemed ready to flee, but there was nowhere to go. I let them borrow the flask of liquid courage I keep for just such times." "I know such magic is terrible, but you must have seen worse during the fall of Trinsic. I remember how you rallied people even as we abandoned the city." "Necromancers make my skin crawl, but I stayed focused on the job. We did our best to fight off the bloated swimmers that tried to board, but we knew we needed to scuttle the ships. We were in position for a broadside against the flagship when I saw the face of Shamino. Our friend's head, propped up on the prow like a trophy!" Geoffrey grimaced but let him continue. "Shamino's head didn't scream like the others. It spoke in a rasping voice. It said my name! It knew things only the ranger would have known. When our cannon blast knocked the head into the water and the head was sinking beneath the waves, it gave a final ill omen: ‘Do not be sad, not with a thread so short.’" "It was a necromancer's trick, to upset and confuse." "Maybe. Maybe not. These are uncertain times for the entire world, but I can't be ruled by doubt. I need to know. Even if my life is near its end, I must know where I am needed." "What do you plan to do?" "There was a seeress I met years ago, Penumbra. The Daughter of the Eclipse might have answers, so I will find her." "I don't suppose the lone paladin needs allies on his quest?" When Dupre shook his head and stood up, Geoffrey said, "Safe travels to you then."   Question & Answer 1.   Can we have new hats such as cat and bunny ears? Yes!  We really like this idea for holiday themed headware!  Turkey hat anyone? 2.   Can you please add more costumes to the Talisman Tools? Yes!  We can add new costumes to obtain from the Khal Ankur encounter. 3.   Can you update the list of items that can be engraved like the jewelry box, gargish sculptures, and the treasure map coin purses? Yes, we can add these items to their respective engraving tools. 4.   Can you add new art for existing artifacts like the Tangle and Hephaestus? We like to include new art styles of existing artifacts wherever we can.  So far the conversion of things like Hawkwind's Robe  to the Tabard has been very popular.  If there are specific items you would like to see or specific styles of equipment, weapons, or accessories please let us know! 5.  Can you allow barkeeper names to change? We can look into adding this option for the barkeep interface. Customer Service ACCOUNT RECOVERY VERIFICATION For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis. If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s). Accounts that have been closed within the last year require the secret word and 2 pieces of information. Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 4 pieces of information are required. Information used for verification are as follows: Account name Email First and last name Date of birth Phone number Key codes Payment information (CC) Date account was open/closed State/country ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.   •  How to create an account or log into my account?        http://uo.com/Account-Login-Guide •  How to manage my accounts after I’ve logged into the Account Center?        http://uo.com/account-management/        http://uo.com/faq/   PASSWORD ISSUES To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/. •  To reset your EA Account password:        * Please visit https://signin.ea.com/p/web/resetPassword        * At the EA page enter the email used to log into your EA Account to change its password.        * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.   TERMINATED ACCOUNTS If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.   IN-GAME SUPPORT For in-game issues or question, please submit an in-game help request for a Game Master to contact you. FEEDBACK To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.   EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game. Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred. If you are having issues with your EA Origin purchase, follow this link to resolve the issue. CODE PURCHASE DELAY You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:   1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc 2)  Select topic* - select Orders 3)  Select issue* 4)  Click on "Select contact option" 5)  Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in. THIRD PARTY RESELLERS We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.     Advertise | Corporate Info | EA Privacy & Cookie Policy | EA User Agreement | Legal Notices  © 2018 Electronic Arts Inc. All Rights Reserved. All trademarks are the property of their respective owners. unsubscribe from this list    update subscription preferences  [Discuss This Article]

New Ultima Store Item: Pet Whistle Submitted by UO_Herald on January 14, 2020 at 3:50 PM CST Originally posted January 14, 2020 by UO Dev Team on the UO Herald: Ever wanted to breathe a little more life into your pet? Now you can! The pet whistle allows pet owners to get their pets to do select animations! Watch as your dragon flaps its wings and your horse performs a majestic maneuver! Get yours today in the Ultima Store! [Discuss This Article]

Happy New Year! Submitted by DaKaren on December 31, 2019 at 9:00 PM CST

Season's Greetings! Submitted by DaKaren on December 24, 2019 at 11:00 PM CST

Merry Yule! Submitted by DaKaren on December 21, 2019 at 7:00 AM CST

Jolly Roger Hotfixes Submitted by UO_Herald on December 10, 2019 at 3:57 PM CST Originally posted December 10, 2019 by UO Dev Team on the UO Herald: Greetings, With each shard’s normal maintenance beginning December 10, 2019 we have deployed the following hotfixes, Resolved issue with voting in the current Governor elections Resolved naming issue with 22nd Anniversary Copper Ship reward Resolved issue where gargoyles could not equip the tabard [Discuss This Article]

The Devilish Drover Submitted by UO_Herald on December 4, 2019 at 1:04 PM CST Originally posted December 4, 2019 by UO Dev Team on the UO Herald: As we begin Jolly Roger we invite you to sit back and enjoy, The Devilish Drover. By EM Malachi The Devilish Drover The wind howled, promising snow. Iolo limped into the poorhouse and dropped his crutch, shutting the door. He moved the heavy pack off his back and leaned against the wall to catch his breath. Little Merideth ran over to pick up the crutch and hand it back to him. Under her arm was an old doll with mismatched button eyes; Iolo had found the blue one during a supply run into Britain proper. “Can you tell us a story?” “Of course.” Iolo pulled a chair closer to the fire. “What would everyone like to hear?” An orphaned mudlark named Finn bounded over. “I want a scary story. With monsters!” A little girl named Cassie whispered something to her mother Alina who passed it on, “We’d love to hear a winter story.” Merideth sat on the rug in front of Iolo, her doll sitting in her lap. “Can it be a true story? Something real?” Iolo smiled as he tuned his lute. “I think I have just the story. This happened to me a few years ago, during the coldest winter I’ve ever seen.” Iolo started playing a series of deeper and deeper chords. “I was making my way to Cove, when my horse threw a shoe. While walking through the deep snow and trying to guide my poor steed, I heard howls that chilled my blood cold. They got louder and closer! Looking around, I found the source on the top of a nearby hill: four giant wolves, bound by iron chains. The chains lead to a bloodwood sleigh, driven by a beast-man of fur and fang. He had giant goat horns and was holding a cruel whip. He gave a terrible grin when he saw me. Then that wolf-drover lashed the team forward, with a sound like a great tree being snapped in half! With the daemon after us, my horse was in a frenzy to flee. Terrified myself, I let go of the reins and started running. My horse disappeared into the woods. The snow slowed me down, and the sleigh never lost ground, smashing through brush and small trees. The fiend was gaining on me! The monster would have caught this poor bard, but on the road ahead, a rider appeared, racing toward the source of the calamity. The horse stopped, rearing up before me, and I saw the rider was a woman with ginger hair. She yelled for me to hurry and get on, which I did without hesitation. Then we were off! The horse was strong and knew the way, but with the weight of two riders, the noble steed was struggling to stay ahead of the sleigh. With my wits back, I fired my crossbow at the drover, but when the bolt struck, he just gave a terrible laugh and cracked his whip again! I couldn’t let this kind soul die for trying to help me, so I offered to jump down and face the beast. She was focused on the path ahead and pointed to a snowdrift we would have to go around. If I jumped down there and hid, she could lead our pursuers off. It was a dangerous and desperate plan, but I didn’t have one better! She slowed the horse down a little, and I prepared to jump. The leap went well, but the landing did not. I fell hard despite the snow. I managed to crawl behind the snow pile. Still, my bow was broken, and my ankle twisted. Those were the longest moments of my life, not knowing which way the sleigh would come and with no means to fight back. Then I heard a loud whoop from in front of me. The rider started taunting the monster, daring him to catch her. The drover shouted back in a foul daemonic tongue and cracked his whip three times. The wolves grew frenzied and chased after my rescuer. The last thing I saw was the fire of her hair as she raced to escape that horrible sleigh.” As the story ended, Iolo looked to his audience. Cassie was asleep in her mother’s arms. Finn gave a small yawn. “Not enough blood, but I liked the wolves.” Merideth had questions. “Did the woman on the horse get away? What happened to the drover?” Iolo smiled. “Don’t worry. I met her again in Minoc years later, but that is another story. As for the monster, there will always be good people around to deal with such fiends.” ***** Later, after most of the house’s residents were asleep, Iolo sat by the window, watching the heavy snowfall. The days were grey and short, and it would be a cold winter. Iolo gave a heavy sigh. The world was troubled. The ruins of the shrines were silent. The Fellowship was entrenched in Britannian life. His friend Shamino was still missing. What was an old bard to do? Iolo heard the sleeping murmuring of one of the children behind him. He dimmed the lamp and turned to look at the displaced families crowded in the poorhouse. These people were his responsibility. It didn’t matter how dark things got. There was still work to be done. [Discuss This Article]

Jolly Roger – World Wide Release Submitted by UO_Herald on December 2, 2019 at 12:51 PM CST Originally posted December 2, 2019 by UO Dev Team on the UO Herald: Greetings, We are pleased to announce that as of each shard’s normal maintenance beginning December 3, 2019 Jolly Roger will be deployed world wide. A few highlights in Jolly Roger include – Shrine Battles – Visit the Town Cryer near you to learn about this new adventure! Mannequin Upgrade – mix and match equipment and see which suits work best using the new updated Mannequin interface! Holiday Gifts – A holiday treat for all veteran characters at least 30 days old logging in between Tuesday, December 3, 2019 12:01:00 AM GMT-05:00 and Friday, January 3, 2020 11:59:00 PM GMT-05:00 Artisan Festival & Krampus update with new rewards to collect! New items coming soon to the Ultima Store – the Stable Set & Pet Whistle! Please note that Vendor Search will be disabled until the publish has been deployed to all shards while maintenance is performed on the database. Please also note this publish includes a mandatory client patch. Please make sure you patch up your client before trying to access any shard. This is just a small sampling of everything that is included in this publish, check out the Jolly Roger publish notes for more details! [Discuss This Article]

Happy Thanksgiving! Submitted by DaKaren on November 28, 2019 at 3:42 PM CST

Macroers and Houses Submitted by UO_Herald on November 22, 2019 at 3:47 PM CST Originally posted November 22, 2019 by Bonnie "Mesanna" Armstrong on the UO Herald: Hello Everyone, Keep in mind this is not a change to the TOS, this is a change as to how we will handle macroers from this point forward. In case you haven’t read the newsletter for the past few months the numbers being banned are rising and we feel are out of control. Scripting/macroing needs to stop and this is the step in doing that . So this is how it will be handled in the future by the GM’s. This is not to punish the innocent but to catch the cheaters. Moving forward, we are going to start noting the accounts of house owners where we have verified illicit activities taking place. Specifically, if we come across a situation where a group of macroers are holed up in a house doing whatever it is they are doing (skill gains, crafting etc) or a recall group dropping off resources in chests at a specific house (or houses), We are going to confirm the house owner from the house sign and then note that house-owner account about what the GM observed in the product account notes section of that house-owner account. This way if someone is gaining ‘hidden’ benefits from a bot network or at the very least providing a safe haven for scripters they will end up getting actioned as well. Thank you, Bonnie “Mesanna” Armstrong [Discuss This Article]

Ultima Online Newsletter (November 2019) Submitted by UO_Herald on November 21, 2019 at 4:10 PM CST Update November,  2019 View in browser The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia! Please encourage your friends to sign up on our web site.  Producer Notes Greetings Everyone, The UO Team would like to wish everyone a safe and happy Thanksgiving!  We are also pleased to announce the Origin, Izumo, and Baja release of Jolly Roger which brings updates to holiday favorites like The Artisan Festival and Krampus!  Also included is a new adventure that continues the year long story of the Fellowship and their actions in Britannia.  We've got some great rewards available for completing that adventure which you can check out below.  Be sure to check out the publish notes for full details!  As we put the finishing touches on Jolly Roger we are looking forward to our next publish which will include several updates including Veteran Rewards, new items in the Ultima Store and more!  We look forward to sharing those details with you in the future! We would also like to update everyone on a new policy as it relates to how we handle ToS violations within a house.  If players are caught in a house violating the ToS, in any form, the account which owns the house will also be actioned.      Due to the upcoming holiday season we will be conducting one Meet & Greet in December as follows, December 2nd - Sonoma 9 pm ET The following are actions taken on accounts that were banned or suspended during the month of October: 16  -  Disruptive Behavior 142 - Macroing  34 -  Multiboxing 2 -  Solicitation 2 -  Naming Violations 1-  Abusing Game Mechanics 1 - Harrassment  1 - Exploitation See you in Britannia,   Bonnie "Mesanna" Armstrong Producer The latest headline from The Town Cryer...   Admiral Jack Shipwrecked!  Shrines & Virtue Crumble! Visit the nearest Town Crier to read the full article!  Available on Origin, Izumo, and Baja! Coming World Wide in Early December! Question & Answer 1.  What are the plans for Blackthorn's Dungeon moving forward? We are currently brainstorming solutions for two areas of concern as it relates to Blackthorn's Dungeon.  The first of those concerns is that the rewards are out of balance in terms of power as it relates to the difficulty of the non-captain related content.  The second of those concerns is to provide game play and reward delivery mechanics that do not favor unattended game play.  We look forward to discussions with the community as we iterate through these ideas. 2.  What are the plans for the content that has been part of the year-long High Seas update? Changes such as those we've made to ship-cannon mechanics and treasure chests will be permanent additions.  When it comes to other elements of the update such as Plunderbeacons and the Black Market  there are a few factors in play.  We are evaluating the long term viability of the market with regard to updating the rewards and balancing it against our broader goals for the future of development on Ultima Online.  Whatever our ultimate action ends up being, Plunderbeacons, the Fellowship Donation Rewards, The Pirate Black Market, and the Jolly Roger rewards will be available for the immediate future.  We plan on discussing the cleanup of these events during Publish 108 and will make announcements to the community long before the events would potentially come to a conclusion. 3.  Is it possible to add a pet-respec token? All creatures, including pets, spawn with a random set of starting stats.  This is how variation within pet species is simulated in the game world and how pet training accounts for some pets being on the cusp of one slot level vs another.  The starting stats of a pet are not tracked and training progress is not saved.  Due to this we unfortunately cannot offer pet-respec ability.  4.  What's going on with vendor search? Why are there so many "too-vague" results? We will be performing maintenance on the database with the release of Jolly Roger to improve the performance of Vendor Search.   5.  Can we please do away with blocked locations while recalling/gating? This functionality is core to movement validations when it comes to mobile objects moving from one sub-server to another and we cannot remove it. Customer Service ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.   •  How to create an account or log into my account?        http://uo.com/Account-Login-Guide •  How to manage my accounts after I’ve logged into the Account Center?        http://uo.com/account-management/        http://uo.com/faq/   PASSWORD ISSUES To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/. •  To reset your EA Account password:        * Please visit https://signin.ea.com/p/web/resetPassword        * At the EA page enter the email used to log into your EA Account to change its password.        * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.   TERMINATED ACCOUNTS If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.   IN-GAME SUPPORT For in-game issues or question, please submit an in-game help request for a Game Master to contact you. FEEDBACK To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.   EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game. Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred. If you are having issues with your EA Origin purchase, follow this link to resolve the issue. CODE PURCHASE DELAY You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:   1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc 2)  Select topic* - select Orders 3)  Select issue* 4)  Click on "Select contact option" 5)  Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in. THIRD PARTY RESELLERS We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.     Advertise | Corporate Info | EA Privacy & Cookie Policy | EA User Agreement | Legal Notices  © 2018 Electronic Arts Inc. All Rights Reserved. All trademarks are the property of their respective owners. unsubscribe from this list    update subscription preferences  [Discuss This Article]