News for Friday, June 23rd, 2017, 5:26 PM CDT
Early October, BY 537


June Dev Meet and Greet Schedule -- June 16, 4:13 PM
Publish 97 Bug Fixes -- June 2, 1:31 PM
May UO Newsletter -- May 17, 3:58 PM
Publish 97 Hotfixes -- May 15, 9:46 PM
New Store Item and Lag Fix -- May 1, 2:52 PM

June Dev Meet and Greet Schedule

Submitted by UO_Herald on June 16, 2017 at 4:13 PM CDT
UO Community News

Originally posted June 16, 2017 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

We will be doing a Dev Meet and Greet on Arirang June 19th at 9 am ET and on Baja June 26th at 9 pm ET.  Hope to see you there.

UO Team



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Publish 97 Bug Fixes

Submitted by UO_Herald on June 2, 2017 at 1:31 PM CDT
UO Patches

Originally posted June 2, 2017 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings all,

This morning during the regular maintenance cycle  of the US shard the following bug fixes were published, this evening the rest of the shards will be published.

• Resolved issue which allowed players to mount pets that were polymorphed.
• Adjusted Barracoon AI to no longer turn pets into ratmen.
• Adjusted Medusa pet petrification to no longer change the hue of pets.
• Adjusted the old Phoenix to match the new Phoenix body as well as adjusting the base damage and removed the hue.
• Pet movement speed is now capped at 190 dexterity

• Resolved issue which prevented armor swamp dragons from being mounted (Will be resolved once publish is WW).

• Resolved issue with pet Discordance AI incorrectly casting tribulation and despair.
• Pets can no longer dismount while owners are mounted/hovering.

Thank you once again for all your patience!

UO Team



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May UO Newsletter

Submitted by UO_Herald on May 17, 2017 at 3:58 PM CDT

Update May, 2017 View in browser
14 DAY FREE TRIAL
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site

Recent Events

Greetings Everyone,

I would this to address a few recent issues that have happened in game.
 
The first issue I would like to address are ethereal items such as cloaks, robes and staffs that are showing up at this time.  Please do not buy these items!  They will be reverted to a normal hue on sight. 

The second Issue I want to address is the influx of glacial and void cloth in the game.  Due to a tragic lapse in judgement where an Event Moderator felt like they needed to cheat to get ahead I have removed illegal cloth, dye tubs and many sets of armor from the game.  As far as the ownership of glacial and/or void items, all glacial and void clothing items will be deleted.  If you have cloth that you are selling for yourself or others remove it from the vendors immediately.  The Event Moderator program has been going strong nearly 8 years now, and we have all worked hard to ensure its success.  Please know that this situation has not been taken lightly, nor is this behavior tolerated.  As we move past this situation we will work harder then ever to deliver exciting in game events via the Event Moderator program.
 
The third issue is all the rares removed from Clops’ houses.  They will not be displayed like a trophy.  I am not going to encourage or put this type of behavior on a pedestal.
 
Finally I want to address the houses that are under investigation at this time.  All items will be removed from said houses, you will not be able to place a house on these spots, however, we will put a raffle stone there so you may sign up for a random give away.  You can only sign up once per account and trial accounts are not eligible.  After a week of signups the house will be turned over to the winner.  I expect the raffle to begin after Publish 98 goes World Wide later this summer.
 
See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

Developing Publish 98

As we mentioned last month, we are busy working on Publish 98 which includes a 20th Anniversary Arc, 20th Anniversary rewards, and our Halloween events!

The 20th anniversary rewards include new collectibles, a new gift that is sure to go out with a bang, and some old favorites!

The 20th Anniversary Arc is currently slated to start later this summer before concluding in September.  We are actively developing the arc to mark this major milestone in Ultima Online's history and are excited to let loose the powers of evil on Britannia once again!  Keep an eye on UO.com for new fiction to lead us into these exciting times!

Halloween is sure to be frightful this year as we tell the tumultuous tale of the Pumpkin King!  In the meantime, we hope you continue to enjoy the new pets and animal training abilities.  Look for a new Ultima Store item coming in June to help train those rare colored pets!

Question & Answer Corner


1.  Are you aware of the issue with Baraccoon and Medusa changing the hue of pets?

We are aware of this potential issue but have yet to been able to reproduce internally, if this occurs please send a bug report with the following information 

1) What shard, what champion spawn?
2) Did they log out at any time before they noted the hue changes?
3) Did they note the change during the encounter or after the encounter?
4) Did they actually finish the encounter?  Were they present when Baraccoon died?
5) Did they note the change at the champion spawn or did they go somewhere else?
6) If they did go somewhere else, where did they go (specific locations would be helpful)?
7) Did they mount the Cu Sidhe while it was in rat-man form?
8 ) Did they have any other effects in place (gift of life, any taming masteries, etc.)?
9) Anything else that might have been unusual that occurred prior to the encounter or immediately following the encounter?

2.  When will the issue with Auction Safes be fixed?

We are aware of the issue and this will be corrected in the near future.

3 .  Can't you just add a comma to the trade window for currency value?

Sorry not at this time, number formatting is not a supported feature and we would need to add it on the backend.  We'll add it to our backlog for a future publish.

4.  Do you plan on nerfing the Phoenix?

We will be adjusting the old Phoenix to match the new Phoenix body as well as adjusting the base damage. We will also be looking at pet speed in a future publish.

5.  Can Physical/Cold melee necro pets have corpse skin taken off their spell list?

We will gather more feedback and make a decision on that in the future.

6. Can the grizzled mare get animal trained?

Why yes, it can we will make the change in the future.

7.  What factors into the calculation of pet slots?  I have a pre taming patch rune beetle that was bumped from 3 slots to 4 slots without undergoing any training at all. It did have maxed out skills (all gm, poisoning at 125+, eval at 111+) though and I believe that skills are somehow part of the pet slot calculation. This would also explain why sometimes certain pets skip a training slot and go from 3 to 5 for example - could it be that during the training the pet gained so much skillpoints that it's slot requirement was bumped up?

Pet slot calculation is based on all pet attributes including stats, skill caps, and resists.   

 

Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  Anyone that does not get their codes from Origin please follow this link to resolve the issue..

5.  If you have any in game questions or issues please either page in game or email support@ultimaonline.com.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 

 

 
Advertise | Corporate Info | Privacy Policy | Terms of Service | Legal Notices
 © 2016 Electronic Arts Inc. All Rights Reserved.
All trademarks are the property of their respective owners.



[Discuss This Article]
Publish 97 Hotfixes

Submitted by UO_Herald on May 15, 2017 at 9:46 PM CDT
UO Patches

Originally posted May 15, 2017 by UO Dev Team on the UO Herald:

Greetings,

Beginning this evening with the Japanese shards, the following hotfixes will be deployed with each shard’s regularly scheduled maintenance,

• Resolved issue where player created Mysticism Healing Stone would delete after server maintenance.
• Resolved issue where pet Special Move mana cost is not being consumed at correct cost.
• Creatures no longer aggro without line of sight.
• Resolved issue where Magincia pet vendors improperly displayed stable slots over 24.
• Adjusted Pet AIs Mage Mastery and Necromage to prefer melee combat.
• Resolved issue which prevented Necromancy Death Adder from using poison.
• Resolved issue where animal training used remaining available points when lower than the capped property weight was selected.
• Resolved server crash which occurred over the weekend.
• 16th Anniversary Pony animal lore and animal taming requirements have been increased for pets that have undergone animal training.

Thank You,

UO Team



[Discuss This Article]
New Store Item and Lag Fix

Submitted by UO_Herald on May 1, 2017 at 2:52 PM CDT
UO Community News

Originally posted May 1, 2017 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings Everyone,

We have increased the number of available stable slots to 42, we are offering the Stable Slot Increase Token through the In Game store which will be available to you today.  This is an account bound item which allows you to add 3 additional stable slots to your character.  You may apply up to 7 tokens to any one character.

Starting this afternoon with Japan after your shards maintenance your lag issue in the Kotl City will be resolved.

Thank you,

UO Team



[Discuss This Article]
Here Be Dragons

Submitted by UO_Herald on April 28, 2017 at 4:51 PM CDT
BNN

Originally posted April 27, 2017 by UO Dev Team on the UO Herald:

By EM Malachi

High in the Dragonhame Mountains, a small dragon fidgeted. Mirendel balanced herself on one leg, moved pebbles around with her talons, and scratched shapes in the snow. A peak nearby started to shift, shaking off layers of ice and snow to reveal a much larger Platinum dragon. Matriarch Aesthyron lowered her head to stare at Mirendel, “You are supposed to be meditating.”

“I did. Done now. Tell me a story.”

“Ah, the impatience of youth. Very well. I shall share a piece of lore on why we value reflection and patience. Watch now. Kal Quas Wis Ort Por.” The great dragon moved a talon in casting, cutting a window into the Ethereal Void. The magic of the spell focused on the monuments and wayposts of the endlessness between worlds. Important features looked close enough to touch even though it would take a human lifetime to travel directly to them. “What do you see, little one?”

The baby dragon stared in awe, her eyes darting between the various mysteries and magics of the Void. “I see stars twinkling, red and blue.”

“That is the Xorinite Wisp.”

“A big scary flat stone with runes.”

“That is the Plane of the Shattered Obelisk.”

Mirendel focused on another object, “A pretty, shiny thread.”

“That is the spell the Britannians cast, their Silver Gate.”

“A little human in a floating house.”

“That is…That’s new…But it doesn’t matter. The Ethereal Void was our home for generations after we left the cradle of Sosaria for a time. While some dragons stayed behind as guides and protectors, most of our kind left this world to give the younger beings a chance to thrive and to protect them from our destructive conflicts with the Crimson dragons. We were arrogant then, impatient to stretch our wings and test our true power.”

The young dragon hopped onto a boulder and asked, “What happened next?”

Aesthyron composed her thoughts and began to recount the history, “It was during a conflict with the Crimson dragons, our first beyond the bonds of Sosaria. Our greatest wyrms facing three times their number, unleashing unrestrained dragon fire and spells that would have destroyed entire cities or forests on this world. Returning in victory and filled with foolish pride, they found all of their egg caches raided, and an entire generation of kin stolen.”

“The theft drove all into a fury, and assuming duplicity by the Crimsons, our kind prepared to escalate the war against them. If not for a few level heads on both sides, we would have wiped out our misguided cousins, never knowing the truth. The Crimsons had also been raided, and an unseen third party has stolen their eggs as well.”

The Matriarch continued, “The greatest threats you cannot always see directly. It took us much to learn who had stolen our eggs. They were called many things – world-builders, oppressors, raiders, thieves, but we always called them what they called themselves – the Kotl. They had the means to travel easily through the Void, and they liked to take things that were not theirs. As long as this was true, our eggs were threatened.”

“The magic that allowed the Kotl to raid worlds across the Void also made their home, Eodon, inaccessible and unmappable. We could not strike them directly, but we could send a message.”

“In secret, we shared our plan with the Crimsons, and for one brief moment in untold generations, we were united again. With the next cycle of eggs, we made a big show of meeting the other dragons on the field of battle, but we left a majority of our forces guarding our eggs, hidden by illusion.”

“Thieves are driven by greed, and the Kotl came as we expected. We then turned our fury against them: a storm of flame, tooth, and claw. We left a handful alive, enough to tell the Kotl civilization what had happened. That lesson kept the Kotl away. Still, never again did we leave our eggs unguarded. Even a dragon can learn humility.”

After the story ended, Mirendel thought for a moment before asking her question, “What happened to the missing eggs?”

“Those eggs were forever lost to us, but I often wonder what became of our stolen kin.”

*****

Krett was fascinated by the lost Kotl civilization and their tinkering. The tunnels of their ancient city were a vast collection of mysterious contraptions. Sadly, most of them were smashed and broken, but Krett believed he could learn much by repairing them. The one he was currently fixing seemed like a strange combination of a stasis chamber and an egg incubator. He hurried to replace the activation mechanism so he could learn exactly what it did.

The chamber slowly opened, draining away a silvery liquid metal to reveal several large eggs. Suddenly, the surface grew bright and warm as midday, and golem limbs started to turn the eggs. Krett was watching and taking notes, when he heard a great rumble. Turning around, he saw dozens of other chambers were also coming alive, each with their own collections of eggs.

“I think now would be a good time to return to Minoc.”



[Discuss This Article]
Publish 97 World Wide + Store Sale & Springtime Gifts

Submitted by UO_Herald on April 27, 2017 at 3:30 PM CDT
UO Publishes

Originally posted April 26, 2017 by UO Dev Team on the UO Herald:

Greetings,

Beginning with the Japanese shards this evening, all shards will be updated to Publish 97 with their regular maintenance by April 27, 2017.

Publish 97 is packed full of new features, most notably the much anticipated update to Animal Taming.  You can read all about the new Animal Training features and check out the full list of changes in the Publish 97 wiki.  We want to extend a very big thanks to everyone who helped test Publish 97 as well as those who sent in feedback.  As always, please feel free to send us any feedback you have.

We are also pleased to announce that beginning April 27th, 2017 at 9am ET and continuing through May 4th, 2017 at 9am ET we are having a sale on Pet Bonding Potions in the Ultima Store – so stock up today for all your pet bonding needs!

Finally, as a welcome to the dawning of Spring, please visit Justice Falls to claim a special gift from the UO Team.  The gift dispensers will be available beginning once all shards have been published with Publish 97 and will remain active until the displayed timer runs out.

See you in Britannia,

UO Team



[Discuss This Article]
April UO Newsletter

Submitted by UO_Herald on April 24, 2017 at 4:35 PM CDT

Update April, 2017 View in browser
14 DAY FREE TRIAL
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site

          

Publish 97 & 20th Anniversary Party  

 
Greetings Everyone,

We are so pleased with the feedback everyone has given us to make Publish 97 great.  I know many of you are really excited and can't wait to get it on your shard.  We will be publishing World Wide on April 27th.  

We have started working on Publish 98 so keep reading for some exciting details as to what is coming.

We are still planning the 20th anniversary party, finding the right bakery is not as easy as it sounds *grins*, and yes we will have gluten free cupcakes for you guys that desire those.

We had a great taste testing of the food for the BBQ the other day, you guys are going to love this!  It will consist of beef brisket, beef ribs, pulled pork, and chicken.  We will also have vegetarian options available.

We currently have 200 people signed up to attend with over 50 people on the waiting list.  If you are unable to come and need to cancel please email me so I can notify someone on the waiting list.  It would be greatly appreciated.

For those that cannot attend the party, I do not want to leave you out of everything, so we are going to put a raffle stone on TC1 that lets you sign up for a chance to win a Castle!  Yes that is correct! For the anniversary I will be giving out 6 castles!  Three in game via the TC1 raffle stone and three at the Party!  You will be notified via email so you can tell me what shard you would like the castle placed.  We will update in a future newsletter when the raffel stone is available on TC1.  Good luck to everyone!

Finally, we've received some great submissions of new castle designs!  There is so much interest in this promotion that we are going to be putting together a tool that allows players to mock-up larger house designs on TC1.  Keep an eye on future newsletters as we release this feature in a future publish.
 
See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

          

Looking Ahead to Publish 98  

We have been incredibly fortunate to have so many players show up on TC1 to test Animal Training and all the pet features!  While Bleak has been busy iterating over that feedback and polishing features to get ready for World Wide release later this week, Kyronix has been busy working on Publish 98.  Publish 98 brings us into the busiest development cycle of the year as we focus on UO's anniversary, as well as our Halloween & Fall content. 

Beginning later this Summer and into the early Fall, we will be starting a 20th Anniversary event arc.  We are still in the early stages of planning the details, but have taken note of all the event-related suggestions that have come up from our Meet & Greets.  You can definitely expect to see Britannia's cities once again assaulted by the forces of darkness and epic battles as Britannian's are once again called upon to valiantly defend their homeland.  Our goal with the arc is to keep the experience fresh without lengthy lulls in the action.  We'll also be targeting a variety of mechanics to include both solo and group activities.  

Almost immediately following the conclusion of the event arc, Fall will be upon us which means 20th Anniversary Rewards to thank everyone for achieving this major milestone in gaming history!  Looking to Halloween we are reactivating old favorites like bone-collecting, complete with new styles of bones as well as new Trick or Treating loot, the next iteration of the Treasures of Halloween, new trophies for the Huntmaster's Challenge, and new Horn of Plenty items.  

In between catching a little sun this summer we'll be busy so keep an eye on future newsletters and UO.com for updates!

          

Question & Answer Corner


1. Can you provide crystal portals to other areas like you did in the Valley of Eodon?

Yes, we will be providing a reward item like this in the Treasures of Halloween event this coming Halloween.

2.  Can we get some new UO themed wallpapers?

Yes, we can put new wallpapers for download on UO.com

3 .  Can we get additional costumes?

Yes, we can add additional costumes as rewards for future content.

4.  Can we have additional ways to obtain black and white seeds?

These are the result of rare mutations from cross-pollination during gardening and have no plans to change that.

5.  Can we get some new VvV rewards?

We are in the early stages of planning another pass at VvV to address some of the concerns with its original release.  Our goal with the first release of VvV was to fix the major concerns with flagging that were related to factions, and create a foundation we can build off.  We hope to continue to build on that foundation and implement some of the features and answer some of the feedback we've received in the time VvV has been live.

6.  What is the best way to give feedback?

Great question!  You can email your feedback, or you can visit our bi-weekly Meet & Greets that are announced on UO.com & in-game town criers.  You can also visit us on TC1 during our testing releases if you want to talk about a feature or just say Hi!  

 

          

Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  Anyone that does not get their codes from Origin please follow this link to resolve the issue..

5.  If you have any in game questions or issues please either page in game or email support@ultimaonline.com.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 

          

          
Advertise | Corporate Info | Privacy Policy | Terms of Service | Legal Notices
 © 2016 Electronic Arts Inc. All Rights Reserved.
All trademarks are the property of their respective owners.



[Discuss This Article]
Baja, Izumo, and Origin Pub 97 Update

Submitted by UO_Herald on April 20, 2017 at 6:44 PM CDT
UO Publishes

Originally posted April 20, 2017 by UO Dev Team on the UO Herald:

Greetings all,

We have fixed the following issues and publishing this to Izumo this evening 4/20/2017.  Baja and Origin will get it during their  maintenance on 4/21/2017.

  1. Pet max base stamina is not capped at 150.
  2. Resolved issue where trained pets taming requirements reset after server maintenance.

Enjoy!

UO Team



[Discuss This Article]
Publish 97 to Origin, Izumo, & Baja

Submitted by UO_Herald on April 18, 2017 at 4:40 PM CDT
UO Publishes

Originally posted April 18, 2017 by UO Dev Team on the UO Herald:

Greetings,

We have published Origin, Izumo & Baja with the latest version of Publish 97 which includes the following changes.   Also visit the individual wiki pages on the Discovering Animal Training Quest, Animal Training, and Animal Training Abilities to learn more.

We want to thank everyone who took the time to test Publish 97 and send in feedback!

While this is not a mandatory patch, you are encouraged to update your client to the latest version before playing Origin, Izumo & Baja.  Character transfer on these shards will be disabled until Publish 97 is released world wide later this month.

As always we appreciate your time and be sure to send us your feedback!

See you in Britannia,

UO Team



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Happy Easter

Submitted by DaKaren on April 16, 2017 at 7:15 AM CDT

Happy Easter from everyone at UORPC.net

Publish 97 Update to TC1

Submitted by UO_Herald on April 14, 2017 at 5:23 PM CDT
UO Publishes

Originally posted April 14, 2017 by UO Dev Team on the UO Herald:

Greetings,

By 4pm ET today, April 14, 2017, we will be updating TC1 with the latest version of Publish 97 which includes the following changes.

We’ll be on TC1 from this afternoon and throughout the weekend so stop by and say hello!

As always we appreciate your time and be sure to send us your feedback!

See you in Britannia,

UO Team



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Update to Origin, Izumo and Baja Publish Schedule

Submitted by UO_Herald on April 13, 2017 at 4:11 PM CDT
UO Publishes

Originally posted April 13, 2017 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings all,

We are making a few adjustments to pet AIs and will not be publishing today, our new scheduled date to publish to Origin, Izumo and Baja is Tuesday April 18th, 2017.  We will be updating TC1 with the latest changes, keep an eye on the wiki for the latest list of updates.

Also, as of May 1st we will be making additional stable slots available from the Ultima Store.

Finally, as a celebration of Easter and the dawning of Spring make sure you visit the Justice Falls and look for the pink squirrel to claim a gift.  These gifts will not be available until all shards have been updated with Publish 97 later this month.

See you in Britannia,

UO Team



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Final TC1 Release for Pub 97

Submitted by UO_Herald on April 11, 2017 at 4:28 PM CDT
UO Publishes

Originally posted April 11, 2017 by UO Dev Team on the UO Herald:

Greetings,

By 4pm ET today, April 11, 2017, we will be updating TC1 with the latest version of Publish 97 which includes the following changes.  Be sure to patch up to the latest client to see the newest creatures.

We are incredibly grateful to those who have taken the time to head over to TC1 to test and give feedback on Publish 97.  This will be the final TC1 release as we are planning to publish Origin, Izumo, & Baja on Thursday, April 13, 2017.

We have introduced the final batch of new creatures with this patch!  Platinum & Crimson Drakes can be found in various locations throughout Trammel, Felucca, Ilshenar, Malas & Eodon.  These locations include Destard, Montor, Ice Dungeon, the forest near Umbra, and the Kotl City.  Stygian Drakes can found in various locations throughout the Stygian Abyss.

We’ll be on TC1 from this afternoon  so stop by and say hello!

As always we appreciate your time and be sure to send us your feedback!

See you in Britannia,

UO Team



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Dev Meet and Greet on Asuka and Pacific

Submitted by UO_Herald on April 4, 2017 at 9:19 PM CDT
UO Community News

Originally posted April 4, 2017 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings Everyone,

We will be doing the monthly meet and greets on April 10th for Asuka at 9 am ET and April 24th at 9 pm ET for Pacific.  We look forward to seeing you there with your questions and suggestions.

I would also like to take this time to let you guys know we are aware of the issue with the Pet Branding tool.  When we publish the fix this week all tools will be fully recharged.

Thank you!

UO Team



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20th Anniversary Party Update

Submitted by UO_Herald on March 30, 2017 at 3:49 PM CDT
UO Community News

Originally posted March 30, 2017 by UO Dev Team on the UO Herald:

Greetings Everyone,

I am happy to announce we have increased the number of registrations we can accept, if you have not already done so please register today!  There are a very limited number of spaces, so do not delay!  Once we reach capacity you can once again register for the waitlist.  If you need to cancel an existing registration or wish to inquire about your registration status please contact us immediately.

We have updated the event page with information about the room block at the Hyatt Regency Dulles.

Stay tuned for additional updates as we get closer to the event.

See (many) of you in September!

Bonnie “Mesanna” Armstrong



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Next Round of Publish 97 Updates to TC1

Submitted by UO_Herald on March 23, 2017 at 8:15 PM CDT
UO Publishes

Originally posted March 23, 2017 by UO Dev Team on the UO Herald:

Greetings,

Today we have updated TC1 with the latest version of Publish 97 which includes the following changes.

We are incredibly grateful to those who have taken the time to head over to TC1 to test and give feedback on Publish 97.

At this stage we have incorporated all major feedback related to pet training progress and will be moving to the specifics of pet customization.  While our major focus is on pet customization, it is still important to get feedback on the latest changes to pet training progress.  We will provide pet training advancement gates to speed up the process, but it is still incredibly important to get feedback on the changes we made to how training progress works.

We’ll be on TC1 from this afternoon through the weekend so stop by and say hello!

As always we appreciate your time and be sure to send us your feedback!

See you in Britannia,

UO Team



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Publish 97 Updates to TC1

Submitted by UO_Herald on March 17, 2017 at 7:16 PM CDT
UO Publishes

Originally posted March 17, 2017 by UO Dev Team on the UO Herald:

Greetings,

We have updated TC1 with the latest version of Publish 97 which includes the following changes,

  • Adjusted the training scheme for pets involved in the training process. There is now a Guaranteed Gain System as well as a greater chance to gain at lower levels of progress.
  • Now provide additional feedback to players when their pets gain battle experience, or fail. The messages on TC1 are currently placeholder and will be updated before final release.

Read the full notes here.

We are really trying to focus on the length of time it takes to take pets through the training process so head over to TC1 and check out Animal Training and make sure you send us your feedback!

See you in Britannia,

UO Team



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Happy St. Patrick's Day!

Submitted by DaKaren on March 17, 2017 at 2:18 AM CDT

Happy St. Patrick's Day from everyone at UORPC.net

Ultima Online Newsletter #15

Submitted by UO_Herald on March 16, 2017 at 3:29 PM CDT

Update March, 2017 View in browser
14 DAY FREE TRIAL
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site

          

Publish 97 & 20th Anniversary Party  

 
Greetings Everyone,

  First I would like to start off with saying how pleased we are that many of you are going to be joining us for the 20th Anniversary Party!  We have 150 people signed up already so if you have not done so please think about signing up now as we have a cap of 180 people.

You can read more about the 20th Anniversary Party here.

   We are really happy to announce the first iteration of Publish 97 is going on TC1 for everyone to check out!  This first release focuses on a new taming feature called Animal Training, so check out the Publish Notes and head over to TC1!

   The Dev Meet and Greet for March on Yamato and Origin will be done on March 20th, Yamato at 9 am ET and Origin at 9 pm ET.  Hope to see you guys there with great questions.

  I am sure a lot of you are wondering what's next after Publish 97.  We are starting the planning stage for Publish 98 that includes a 20th Anniversary Event arc, Halloween, and Anniversary rewards.  Keep your eye on future newsletters for updates on all this exciting new content!

One small teaser I will announce is one of the new items we are offering for the 20th Anniversary - a Jewelry Box!!  We know you guys have been wanting one of these for a long time.  We hope you'll enjoy this and all the other exciting plans we have for this great milestone in Ultima Online's history!

See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

          

New Pets  

Our Art Team has been hard at work adding new creatures for Publish 97 as part of our updates to Animal Taming.  Here's a look at just a few of the new creatures that will be coming to TC1 in a few week as part of Publish 97!


          

Question & Answer Corner


1.  What do we do if a code is invalid?

We have seen a lot of codes that are fraud lately, if you are not purchasing the code from Origin and use a 3rd party site then more than likely you are buying a bad code.
   

2.  Are you still accepting castle designs?

Yes we are, you can draw it out on paper if you wish, suggesting different stone would be nice also.  Different Windows etc.

3 .  A player on Siege asked for Frostwood and various other resources to be added to the merchant ships?  

We will review all the loot on the ships when we revamp that system.

 

          

Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  Anyone that does not get their codes from Origin please follow this link to resolve the issue..

5.  If you have any in game questions or issues please either page in game or email support@ultimaonline.com.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 

          

          
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