News for Thursday, August 17th, 2017, 2:18 PM CDT
Mid July, BY 539


Publish 98 Hotfix -- August 16, 1:51 PM
Producer Note -- August 16, 1:48 PM
Part I – The Not-So-Ordinary World -- August 16, 11:49 AM
20th Arc - The Not-So-Ordinary World -- August 16, 11:45 AM
The Oracle and the Bard -- August 10, 7:56 PM

Publish 98 Hotfix

Submitted by UO_Herald on August 16, 2017 at 1:51 PM CDT
UO Publishes

Originally posted August 16, 2017 by UO Dev Team on the UO Herald:

Beginning with European shards this evening, 8/16/2017, and continuing with all shards tomorrow, 8/17/2017, we are in the process of deploying a server crash fix to all shards during regular maintenance times.  Once the fix has been deployed to all shards, Part I of the Shattered Obelisk will be re-enabled.

We apologize for any inconvenience while we address this issue.

See you in Britannia,

UO Team



[Discuss This Article]
Producer Note

Submitted by UO_Herald on August 16, 2017 at 1:48 PM CDT
UO Community News

Originally posted August 16, 2017 by UO Dev Team on the UO Herald:

Greetings Everyone,

I would like to address a very serious issue with you all.  As most of you are aware we have had players threaten other players that are coming to the 20th Anniversary Party.  We treat these issues incredibly seriously, and all harassment pages, including threats, are logged on the server.  We then forward these logs as a potential threat to law enforcement, who will follow up to the fullest extent of the law.  Please know we do not take this lightly.   For all of those that are worried regarding the 20th Anniversary Party the issue has been resolved and you should not have any concerns regarding your safety.

Thank You,

Bonnie “Mesanna” Armstrong

Producer



[Discuss This Article]
Part I – The Not-So-Ordinary World

Submitted by UO_Herald on August 16, 2017 at 11:49 AM CDT
BNN

Originally posted August 16, 2017 by UO Dev Team on the UO Herald:
It is just another day in Britannia, or is it?  In an effort to stimulate trade and bolster city treasuries his Royal Highness has announced a reduction in tariffs, giving a large bonus to all city trade deliveries.  With an increase in trade traffic, royal trade carts are finding themselves ambushed on Britannia’s roads.  Who are these unknown attackers and what is their intent?  Are they merely highway men looking to score some easy coin or are there more sinister forces at work…


Enlightenment
by EM Malachi

The path to the lazar house was long and overgrown, and the day was hot. Despite her pale skin, the traveller wore no coverings. It had been decades since the healer had felt the Sun, and she enjoyed the warmth. The ramshackled house was marked with symbols to warn of the pestilence inside. They had laughed at her dire words in the city, but if she could help these unfortunate souls, maybe they would start to believe her.

The old woman knocked at the door, and when there was no answer, she pushed it open. When the crumbling manor had been repurposed as a sanitorium, no repairs had been made. Dirt and debris filled the halls, and there was a constant buzzing from one room in the back.

She searched the rooms, looking for those who were still alive. Despite the heat, each was huddled in a tattered blanket, to cover the disease that ravaged their bodies. The healer approached the closest figure and pulled back the blanket.

The young woman pulled herself into a shadow, her pretty face scarred by pox. Her voice was only a rasping whisper, “Get back. You don’t want to catch the sickness.”

The pale stranger held up a silver talisman, a small shimmer of mana glowing across the surface. “I am here to heal you.”

The wretched woman gave a dismissive wave of a skeletal hand. “Magic won’t help us. The greatest mages in Britain turned us away in fear.”

“Their spell circles are children’s toys. I practice a magic far older and purer.” The healer moved the spell focus across the woman’s face, melting away sores and healing the skin. The ash pale face came alive with a rosy bloom.

The healer continued around the room, curing the rest of the outcasts. When she was finished, one who had been near death asked the question on everyone’s mind, “What happens now?”

The stranger removed a small glowing obelisk from her robe. “I have healed you, but there is a price. I need you to help me save this world.”



[Discuss This Article]
20th Arc - The Not-So-Ordinary World

Submitted by UO_Herald on August 16, 2017 at 11:45 AM CDT
UO Community News

Originally posted August 16, 2017 by UO Dev Team on the UO Herald:
We are pleased to announce that Part I of the Shattered Obelisk is now active on all shards.  See the Shattered Obelisk page for more details, EM support events and the latest fiction!



[Discuss This Article]
The Oracle and the Bard

Submitted by UO_Herald on August 10, 2017 at 7:56 PM CDT
BNN

Originally posted August 10, 2017 by UO Dev Team on the UO Herald:
In preparation for the upcoming 20th Anniversary event arc, The Shattered Obelisk, we are pleased to present The Oracle and the Bard.

The moongate opened, and a mage stepped through, carrying a heavy picnic basket with both hands. A few gargoyles in the settlement waved to her, and Mariah put down her basket to wave back. Mariah had taken to visiting Naxatilor every few weeks for tea. While the seer would share Ter Mur delicacies like grilled skree or salmon and thistle tart, the elder gargoyle had developed a sweet tooth for pastries from Moonglow’s bakery. Today, Mariah had also brought along spiced dates from Nujel’m for the two to share as they discussed history and arcane lore.

As she came into view of the seer’s home, she noticed two armored gargoyles standing guard in front. When she got closer, they nodded at her and moved their pikes out of the doorway. Inside the stone house, her friend was lying unconscious on a futon, his entire body trembling with fever. Zhah, queen of the gargoyles, sat beside the seer, holding his hand and looking very worried.  When Mariah was noticed, Zhah turned to her. “Mariah of Moonglow. I’ve been expecting you.”

“What happened?

“Naxatilor collapsed in the midst of an intense vision. Something he experienced so affected him that this happened.” Zhah pulled back a sheet to reveal that the old gargoyle’s wings were badly mangled, as if they had been slashed and burned. “This has never occurred before.”

“Will he recover?”

“I do not know. He is the last of his generation and the oldest of us. My best mystics have not been able to do much more than help him sleep.”

“What happens now?”

“Now, I will have him moved to the Royal City to keep him safe. Whatever did this may try again. You must deliver word of these events to your king.” Queen Zhah handed a scroll sealed with her mark to Mariah. “We all must be ready for what is coming.”

*****

Bundor Bard unpacked a box of quills as he watched the movers put the last of the furniture into place. The rented room was small, but it would do nicely for what he had planned. He nodded to the workers as they left and continued to unpack his writing supplies. On a desk nearby, a magic quill continued to make copies of a sheet of paper.

After a time, a woman dressed in the finest silks strode into the room and sat in a chair across from him. She played with an ink bottle and stared at him.

“You look like you want to ask me something, good lady.”

Lady Machiavelli gave a laugh. “You really are serious about all this? Getting the old gang back together?”

Bundor handed her a piece of paper, a copy from the enchanted desk.

She glanced at the paper. “That colloquial misspelling always did make me want to cry. Still, I do miss the excitement. Very well, I have a scoop for you.”



[Discuss This Article]
20th Anniversary Grandfathered Castle Giveaway!

Submitted by UO_Herald on August 9, 2017 at 2:14 PM CDT
UO Community News

Originally posted August 9, 2017 by UO Dev Team on the UO Herald:

We are happy to announce that as part of the 20th Anniversary we will be raffling off a total of 6 grandfathered castles on the shard of your choice!!

Three of these castles will be raffled off live and in person at the 20th Anniversary party in September, and for those of you who cannot attend, three will be raffled off via a raffle stone on Test Center 1 that has been placed today at the New Haven Bank!

In order to enter the raffle you must double click on the stone and enter a valid e-mail address that is associated with an active Ultima Online subscription that can be used to contact you in the event you win!

Only one entry per account will be accepted via the stone.  You can enter on any character on that account, and can update your email address by using the raffle stone again.  The raffle stone will accept entries until September 15th, 2017 at 12:00pm ET.

Trial accounts may not enter the raffle.

All winners will be announced at the 20th Anniversary party on September 22nd, 2017!  Good luck to all those who enter!



[Discuss This Article]
Publish 98 Comes to Origin, Izumo, & Baja

Submitted by UO_Herald on August 8, 2017 at 7:24 PM CDT
UO Publishes

Originally posted August 8, 2017 by UO Dev Team on the UO Herald:

Greetings All,

We are pleased to announce that Publish 98 will be deployed to Origin, Izumo & Baja by 2pm ET August 8, 2017 and we are targeting a World Wide release date of August 15th, 2017.  We are also pushing a client patch for both the Classic and Enhanced Clients to address with stack splitting.  Publish 98 is full of new features, so make sure you patch up your client and head over to TC1 or one of the first release shards to check out the latest update.  Please note that some features will not be available on these shards, check the notes for full release details.

As mentioned in the notes, Publish 98 brings our latest content arc, The Shattered Obelisk.  Check out this page on the Shattered Obelisk for more details!

We are also pleased to announce our Dev Meet & Greets for August:

August 14th, 2pm ET – Drachenfels

August 28th, 4pm ET – Europa

See you in Britannia,

UO Team



[Discuss This Article]
July UO Newsletter

Submitted by UO_Herald on July 27, 2017 at 2:34 PM CDT

Update July 2017 View in browser
14 DAY FREE TRIAL
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site

Producer Notes

As most of you have probably noticed, Publish 98 was released to TC1!  There is plenty to experience in Publish 98, so head on over to TC1 and check it out and be sure to send us any feedback you have!  Publish 98 brings the majority of our seasonal content and a new event arc for the 20th anniversary.  Some of these features will not be available for testing - so please check out the notes for full details.

Once Publish 98 goes world wide, I will be giving away the houses removed from the player on Atlantic.  You will find the Raffle Stone in front of the house.  On TC1 I will also be placing the Raffle Stone for the three (3) Grandfather houses we will be giving away in Malas or Vesper (space permitting on the selected shard) for the 20th Anniversary. Winners will be announced at the 20th Anniversary Party in September!
 
I also want to let you know that our next development cycle will be shorter than usual, and instead of doing a full bump to Publish 99, we will be releasing an updated version of Publish 98 which will include our holiday rewards, updates to the Artisan Festival, Vet Rewards, and more!  Keep an eye on UO.com for updates!
 
See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

 

The Broken Obelisk

To celebrate Ultima Online's 20th Anniversary we are pleased to announce the next chapter in Britannia's storied history, The Broken Obelisk.

The Broken Obelisk draws inspiration from Ultima's more than three decade long history and introduces exciting new gameplay while rekindling a few fan favorites from the past  The Broken Obelisk will begin in August.  We want to keep the experience as organic as possible, so keep an eye on UO.com for official fiction and in game Town Criers for updates.
 

 

Question & Answer Corner


1. Why was the Consume Damage Mastery ability nerfed?

The amount of HPR and HCI that could be attained using Consume Damage was pushing pets to a level of near invulnerability.  While we fully intended on increasing pet power with the Mastery Abilities released in Publish 90, the changes in Publish 97 related with Animal Training proved a major balancing concern.  With these changes pet HCI is capped at 45, the same as a player, while HPR is capped at 30.  Remember too that additional sources of HPR can increase this for a pet.

2.  In the EC, when I have a mountable pet's healthbar up and another player mounts that pet, the healthbar remains.  In the CC this doens't happen, why?

This is a bug in the EC and will be fixed in a future update.

3.  Can pet damage numbers be different hues in the classic client?

This has been added to the backlog for a future update.

4.  Can the star field effect in the EC be changed to the previous version where the stars at the edge weren't skewed?

Although low priority, we have added this to the backlog for a future update.

5.  Can the Giant Horde Minion be added to the EC?  Those of us in the EC can't see it at EM events.

We have added this to the backlog for a future update, and EMs have been instructed to not use this body type.

6.  The beaded and pendant necklaces are reversed in the EC paperdoll and equipment slot, can this be fixed.

Although low priority, we have added this to the backlog for a future bug fix.

7.  The height of the ruined tapestry is too high and cannot be hung properly.

Although low priority, we have added this to the backlog for a future bug fix.

8.  The ring of fire/supernova/big explosion effects are very resource intensive, can this be resolved?

This requires future optimizations both client and server side, we hope to address this in a future update.

9.  Can anything be done about books in the EC vs the CC?

This is a delicate issue, as there is so much history contained in those books we definitely do not want to do anything that would jeopardize that history.  We are working to find the most elegant and least destructive solution to this issue and hope to release it in a future update.

10.  Can we get a bigger circle of transparency in the EC?

This is something we would have to investigate.

11.  Some of us experience lengthy death times in the EC, can this be fixed?

This requires additional investigation, those who are experiencing this issue are encouraged to send in a dxdiag as well as location, time, server, and a screenshot of the issue to uo@broadsword.com

12.  Can I purchase "catch-up" months for when my account was inactive to be able to get vet rewards?

This is something we are still considering and look for additional community discussion before we make a final decision.

13.  Can anything be done with old faction silver?

At this time, faction silver is decorative only.  We may add it to the Cleanup Britannia system in the future. 

14. Can a setting be introduced to set housing security to guild/alliance only so only my guild and alliance members can enter?

This has been added to the backlog and we hope to release it in a future update.

15.  Can we get a blessed book satchel so spellbooks & runebooks do not get messed up inside our backpacks in the classic backpack container?

This has been added to our backlog, the satchel would only apply to spell and runebooks.  We hope to released it in a future update.

16.  How does Armor Ignore work when a creature uses it?

Creatures trigger their special moves on every swing, because of this the creature can swing at you and miss, as a result Armor Ignore will not fire.  In order for the creature to actually land the special move, they need to land a successful hit.

17.  Can swamp dragons be trainable via Animal Training in the future?

No, because of their reliance on armor.

 

Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  Anyone that does not get their codes from Origin please follow this link to resolve the issue..

5.  If you have any in game questions or issues please either page in game or email support@ultimaonline.com.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 

 

 
Advertise | Corporate Info | Privacy Policy | Terms of Service | Legal Notices
 © 2016 Electronic Arts Inc. All Rights Reserved.
All trademarks are the property of their respective owners.



[Discuss This Article]
Publish 98 Update to TC1

Submitted by UO_Herald on July 27, 2017 at 2:31 PM CDT
UO Publishes

Originally posted July 26, 2017 by UO Dev Team on the UO Herald:

Greetings Everyone,

We have updated TC1 with the latest build of Publish 98 to include the following,

  • Resolved issue where non-exploited pets were being flagged incorrectly for stat reverts.
  • Increased spawn in Sorcerer’s Dungeon for Treasures of Halloween event.

Players are encouraged to transfer fresh copies of their pets to TC1 to verify the pet fixes, and to once again battle the Pumpkin King to test the new spawn rate.  Please be sure to catch us on TC1 or send in your feedback.

See you in Britannia,

UO Team



[Discuss This Article]
Publish 98 Comes to TC1

Submitted by UO_Herald on July 24, 2017 at 1:13 PM CDT
UO Publishes

Originally posted July 24, 2017 by UO Dev Team on the UO Herald:

Greetings All,

We are pleased to announce that Publish 98 will be available for testing on TC1 by 2pm ET July 27, 2017.  Publish 98 is full of new features, so make sure you patch up your client and head over to TC1 to check out the latest update.  Please note that some features will not be available on TC1, check the notes for full release details.

See you in Britannia,

UO Team



[Discuss This Article]
July Developers Meet and Greet Schedule

Submitted by UO_Herald on July 13, 2017 at 6:16 PM CDT
UO Community News

Originally posted July 13, 2017 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings all,

For the month of July we will be on Napa Valley July 17th at 9 pm ET and on Balhae July 31st at 9 am ET.  Please have all your questions ready and we will see you there!

Don’t forget the Anniversary party is coming up so if you are registered and will not be able to make it please let Mesanna know as soon as possible so we can back fill the slot.  I hope you are getting your costumes ready because we will be having a contest on Friday night!

UO Team



[Discuss This Article]
Pet Training Exploit Fix

Submitted by UO_Herald on July 7, 2017 at 4:44 PM CDT
UO Patches

Originally posted July 7, 2017 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings Everyone,

We are aware of the exploit to make 5 slot pets more powerful by releasing and re-taming, a fix was published this morning.  The pets that have been affected by this exploit will have their stats reset in the near future.  We will not be touching the skills or the AI’s of the pets.

UO Team



[Discuss This Article]
June UO Newsletter

Submitted by UO_Herald on June 30, 2017 at 3:51 PM CDT

Update June, 2017 View in browser
14 DAY FREE TRIAL
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site

Producer Notes

Greetings Everyone,

We are putting the finishing touches on Publish 98, we hope to publish to TC1 soon with World Wide later in July.

The planning for the party is going great and everyone is really excited!  The preliminary itinerary is looking like:

Friday, September 22, 2017
9:30am - 10:30am  -  Meet up and sign in, have a cup of coffee, and take your seat.
10:30am - 12:30pm - Guest speakers will be Starr Long (Lord Blackthorn) and Richard Garriott (Lord British).  
12:30pm -2:00pm - Lunch and Cake!
2:00pm - 5:00pm - UO Devs talking about what is planned for UO, with Q&A. 
5:00pm - 7:00pm - Dinner break
7:00pm - 12:00am - Music, cash bar, socializing, prizes and a costume contest!

Saturday, September, 23, 2017 - BBQ at Frying Pan Road Shelter #1
Food will be served around noon. 
Games and fun!

Please contact us immediately if you no longer plan on attending!

20th Anniversary Page

We understand not everyone is able to come in person but we are not leaving you out!  We will be setting up a raffle for 3 Grandfathered Castles that will be given away to people that are not able to come to the party.  More details on this raffle will be available as the party draws near.  I will also be giving away 3 castles at the party so the people attending will have a chance also to receive a castle.

I would also like to mention we are not giving up on new castle designs, we will be releasing a  TC1 only tool to allow you to build a castle design we can make available as a non-customizable house in game.  We are really looking forward to seeing these!

Finally, I would like to remind everyone to update their email addresses attached to their accounts to make sure we have the most up to date contact information if we need to contact you.
  
See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

Animal Training Balancing

The feedback from the recent animal taming update has been incredible!  We know many people are enjoying taming new creatures to accompany them in their adventures throughout Britannia.  We have been monitoring the feedback from these changes and will be deploying the following changes as part of Publish 98,
  • Pet control slot requirement will only adjust when tamed. Pets that undergo the Animal Training process will no longer have their control slot requirement updated. Pet control slot requirement will still advance after applying available training points. The Animal Lore gump will now display accurate information 100% of the time.
  • Pets with magery mastery will no longer teleport to player targets.
  • Removed spell damage increase cap damage versus pets. Increased player direct damage cap vs pets to account for max hit points.
  • Corrected issue with special move cooldown for pets versus players.
  • All pet damage is now reduced by 50% when targeting players.
  • We will continue to make balance changes in the future based off 1 versus 1 scenarios.

 

Question & Answer Corner

All questions were taken from our Baja M&G:

1.  Why can some Lions heal and some cannot?

Wild lions have an approximate 1 in 6 chance to get healing ability when fighting.  This only applies to wild lions, not tamed lions.
 
2.  Can gem carts give out rare gems?

This is something we can look at making available in a future reward.

Below are the issues we are aware of and will be looking into in the near future:
  • Looking at the viability of necro pets
  • Adding hue ID to the EC client for mobiles
  • Spending unused training points for pets
  • Pets getting stuck fighting the Myrmidex Queen
  • Fixing Carpentry and Tinkering BODs 
  • Pet AOE damage not targeting properly
  • Getting credit when Provoking at champ spawns

Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  Anyone that does not get their codes from Origin please follow this link to resolve the issue..

5.  If you have any in game questions or issues please either page in game or email support@ultimaonline.com.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 

 

 
Advertise | Corporate Info | Privacy Policy | Terms of Service | Legal Notices
 © 2016 Electronic Arts Inc. All Rights Reserved.
All trademarks are the property of their respective owners.



[Discuss This Article]
June Dev Meet and Greet Schedule

Submitted by UO_Herald on June 16, 2017 at 4:13 PM CDT
UO Community News

Originally posted June 16, 2017 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

We will be doing a Dev Meet and Greet on Arirang June 19th at 9 am ET and on Baja June 26th at 9 pm ET.  Hope to see you there.

UO Team



[Discuss This Article]
Publish 97 Bug Fixes

Submitted by UO_Herald on June 2, 2017 at 1:31 PM CDT
UO Patches

Originally posted June 2, 2017 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings all,

This morning during the regular maintenance cycle  of the US shard the following bug fixes were published, this evening the rest of the shards will be published.

• Resolved issue which allowed players to mount pets that were polymorphed.
• Adjusted Barracoon AI to no longer turn pets into ratmen.
• Adjusted Medusa pet petrification to no longer change the hue of pets.
• Adjusted the old Phoenix to match the new Phoenix body as well as adjusting the base damage and removed the hue.
• Pet movement speed is now capped at 190 dexterity

• Resolved issue which prevented armor swamp dragons from being mounted (Will be resolved once publish is WW).

• Resolved issue with pet Discordance AI incorrectly casting tribulation and despair.
• Pets can no longer dismount while owners are mounted/hovering.

Thank you once again for all your patience!

UO Team



[Discuss This Article]
May UO Newsletter

Submitted by UO_Herald on May 17, 2017 at 3:58 PM CDT

Update May, 2017 View in browser
14 DAY FREE TRIAL
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site

Recent Events

Greetings Everyone,

I would this to address a few recent issues that have happened in game.
 
The first issue I would like to address are ethereal items such as cloaks, robes and staffs that are showing up at this time.  Please do not buy these items!  They will be reverted to a normal hue on sight. 

The second Issue I want to address is the influx of glacial and void cloth in the game.  Due to a tragic lapse in judgement where an Event Moderator felt like they needed to cheat to get ahead I have removed illegal cloth, dye tubs and many sets of armor from the game.  As far as the ownership of glacial and/or void items, all glacial and void clothing items will be deleted.  If you have cloth that you are selling for yourself or others remove it from the vendors immediately.  The Event Moderator program has been going strong nearly 8 years now, and we have all worked hard to ensure its success.  Please know that this situation has not been taken lightly, nor is this behavior tolerated.  As we move past this situation we will work harder then ever to deliver exciting in game events via the Event Moderator program.
 
The third issue is all the rares removed from Clops’ houses.  They will not be displayed like a trophy.  I am not going to encourage or put this type of behavior on a pedestal.
 
Finally I want to address the houses that are under investigation at this time.  All items will be removed from said houses, you will not be able to place a house on these spots, however, we will put a raffle stone there so you may sign up for a random give away.  You can only sign up once per account and trial accounts are not eligible.  After a week of signups the house will be turned over to the winner.  I expect the raffle to begin after Publish 98 goes World Wide later this summer.
 
See you in Britannia, 

Bonnie "Mesanna" Armstrong
Producer

Developing Publish 98

As we mentioned last month, we are busy working on Publish 98 which includes a 20th Anniversary Arc, 20th Anniversary rewards, and our Halloween events!

The 20th anniversary rewards include new collectibles, a new gift that is sure to go out with a bang, and some old favorites!

The 20th Anniversary Arc is currently slated to start later this summer before concluding in September.  We are actively developing the arc to mark this major milestone in Ultima Online's history and are excited to let loose the powers of evil on Britannia once again!  Keep an eye on UO.com for new fiction to lead us into these exciting times!

Halloween is sure to be frightful this year as we tell the tumultuous tale of the Pumpkin King!  In the meantime, we hope you continue to enjoy the new pets and animal training abilities.  Look for a new Ultima Store item coming in June to help train those rare colored pets!

Question & Answer Corner


1.  Are you aware of the issue with Baraccoon and Medusa changing the hue of pets?

We are aware of this potential issue but have yet to been able to reproduce internally, if this occurs please send a bug report with the following information 

1) What shard, what champion spawn?
2) Did they log out at any time before they noted the hue changes?
3) Did they note the change during the encounter or after the encounter?
4) Did they actually finish the encounter?  Were they present when Baraccoon died?
5) Did they note the change at the champion spawn or did they go somewhere else?
6) If they did go somewhere else, where did they go (specific locations would be helpful)?
7) Did they mount the Cu Sidhe while it was in rat-man form?
8 ) Did they have any other effects in place (gift of life, any taming masteries, etc.)?
9) Anything else that might have been unusual that occurred prior to the encounter or immediately following the encounter?

2.  When will the issue with Auction Safes be fixed?

We are aware of the issue and this will be corrected in the near future.

3 .  Can't you just add a comma to the trade window for currency value?

Sorry not at this time, number formatting is not a supported feature and we would need to add it on the backend.  We'll add it to our backlog for a future publish.

4.  Do you plan on nerfing the Phoenix?

We will be adjusting the old Phoenix to match the new Phoenix body as well as adjusting the base damage. We will also be looking at pet speed in a future publish.

5.  Can Physical/Cold melee necro pets have corpse skin taken off their spell list?

We will gather more feedback and make a decision on that in the future.

6. Can the grizzled mare get animal trained?

Why yes, it can we will make the change in the future.

7.  What factors into the calculation of pet slots?  I have a pre taming patch rune beetle that was bumped from 3 slots to 4 slots without undergoing any training at all. It did have maxed out skills (all gm, poisoning at 125+, eval at 111+) though and I believe that skills are somehow part of the pet slot calculation. This would also explain why sometimes certain pets skip a training slot and go from 3 to 5 for example - could it be that during the training the pet gained so much skillpoints that it's slot requirement was bumped up?

Pet slot calculation is based on all pet attributes including stats, skill caps, and resists.   

 

Customer Service


1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  Anyone that does not get their codes from Origin please follow this link to resolve the issue..

5.  If you have any in game questions or issues please either page in game or email support@ultimaonline.com.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
 
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
 
http://help.ea.com/en/contact-us/new/
 
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
 
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.


PASSWORD ISSUES
 
To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
 
To reset your EA Account password:
     * Please visit https://signin.ea.com/p/web/resetPassword
     * At the EA.com page enter the email used to log into your EA Account to change its password.
     * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc


CREDIT/DEBIT CARD UPDATE
 
To update your credit card information, please follow these steps:
  • Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password
  • Select the 'Subscriptions' tab
  • Locate the account you would like to update the card for
  • Select the 'Subscribe' button
  • Select the billing cycle you would like to use and continue
  • When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information.
  • Find the card you wish to update and select the 'X' button
  • You can now re-enter your credit card with the updated information by using the 'Add a card' button.

ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)
 
How to create an account or log into my account?
http://uo.com/Account-Login-Guide
 
How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials?
http://uo.com/account-management/
 
Additional support links and videos:
http://uo.com/faq/
https://www.youtube.com/watch?v=5G7ABl5wdyU
https://www.youtube.com/watch?v=S5qQwJ6rgI8


 

 

 
Advertise | Corporate Info | Privacy Policy | Terms of Service | Legal Notices
 © 2016 Electronic Arts Inc. All Rights Reserved.
All trademarks are the property of their respective owners.



[Discuss This Article]
Publish 97 Hotfixes

Submitted by UO_Herald on May 15, 2017 at 9:46 PM CDT
UO Patches

Originally posted May 15, 2017 by UO Dev Team on the UO Herald:

Greetings,

Beginning this evening with the Japanese shards, the following hotfixes will be deployed with each shard’s regularly scheduled maintenance,

• Resolved issue where player created Mysticism Healing Stone would delete after server maintenance.
• Resolved issue where pet Special Move mana cost is not being consumed at correct cost.
• Creatures no longer aggro without line of sight.
• Resolved issue where Magincia pet vendors improperly displayed stable slots over 24.
• Adjusted Pet AIs Mage Mastery and Necromage to prefer melee combat.
• Resolved issue which prevented Necromancy Death Adder from using poison.
• Resolved issue where animal training used remaining available points when lower than the capped property weight was selected.
• Resolved server crash which occurred over the weekend.
• 16th Anniversary Pony animal lore and animal taming requirements have been increased for pets that have undergone animal training.

Thank You,

UO Team



[Discuss This Article]
New Store Item and Lag Fix

Submitted by UO_Herald on May 1, 2017 at 2:52 PM CDT
UO Community News

Originally posted May 1, 2017 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings Everyone,

We have increased the number of available stable slots to 42, we are offering the Stable Slot Increase Token through the In Game store which will be available to you today.  This is an account bound item which allows you to add 3 additional stable slots to your character.  You may apply up to 7 tokens to any one character.

Starting this afternoon with Japan after your shards maintenance your lag issue in the Kotl City will be resolved.

Thank you,

UO Team



[Discuss This Article]
Here Be Dragons

Submitted by UO_Herald on April 28, 2017 at 4:51 PM CDT
BNN

Originally posted April 27, 2017 by UO Dev Team on the UO Herald:

By EM Malachi

High in the Dragonhame Mountains, a small dragon fidgeted. Mirendel balanced herself on one leg, moved pebbles around with her talons, and scratched shapes in the snow. A peak nearby started to shift, shaking off layers of ice and snow to reveal a much larger Platinum dragon. Matriarch Aesthyron lowered her head to stare at Mirendel, “You are supposed to be meditating.”

“I did. Done now. Tell me a story.”

“Ah, the impatience of youth. Very well. I shall share a piece of lore on why we value reflection and patience. Watch now. Kal Quas Wis Ort Por.” The great dragon moved a talon in casting, cutting a window into the Ethereal Void. The magic of the spell focused on the monuments and wayposts of the endlessness between worlds. Important features looked close enough to touch even though it would take a human lifetime to travel directly to them. “What do you see, little one?”

The baby dragon stared in awe, her eyes darting between the various mysteries and magics of the Void. “I see stars twinkling, red and blue.”

“That is the Xorinite Wisp.”

“A big scary flat stone with runes.”

“That is the Plane of the Shattered Obelisk.”

Mirendel focused on another object, “A pretty, shiny thread.”

“That is the spell the Britannians cast, their Silver Gate.”

“A little human in a floating house.”

“That is…That’s new…But it doesn’t matter. The Ethereal Void was our home for generations after we left the cradle of Sosaria for a time. While some dragons stayed behind as guides and protectors, most of our kind left this world to give the younger beings a chance to thrive and to protect them from our destructive conflicts with the Crimson dragons. We were arrogant then, impatient to stretch our wings and test our true power.”

The young dragon hopped onto a boulder and asked, “What happened next?”

Aesthyron composed her thoughts and began to recount the history, “It was during a conflict with the Crimson dragons, our first beyond the bonds of Sosaria. Our greatest wyrms facing three times their number, unleashing unrestrained dragon fire and spells that would have destroyed entire cities or forests on this world. Returning in victory and filled with foolish pride, they found all of their egg caches raided, and an entire generation of kin stolen.”

“The theft drove all into a fury, and assuming duplicity by the Crimsons, our kind prepared to escalate the war against them. If not for a few level heads on both sides, we would have wiped out our misguided cousins, never knowing the truth. The Crimsons had also been raided, and an unseen third party has stolen their eggs as well.”

The Matriarch continued, “The greatest threats you cannot always see directly. It took us much to learn who had stolen our eggs. They were called many things – world-builders, oppressors, raiders, thieves, but we always called them what they called themselves – the Kotl. They had the means to travel easily through the Void, and they liked to take things that were not theirs. As long as this was true, our eggs were threatened.”

“The magic that allowed the Kotl to raid worlds across the Void also made their home, Eodon, inaccessible and unmappable. We could not strike them directly, but we could send a message.”

“In secret, we shared our plan with the Crimsons, and for one brief moment in untold generations, we were united again. With the next cycle of eggs, we made a big show of meeting the other dragons on the field of battle, but we left a majority of our forces guarding our eggs, hidden by illusion.”

“Thieves are driven by greed, and the Kotl came as we expected. We then turned our fury against them: a storm of flame, tooth, and claw. We left a handful alive, enough to tell the Kotl civilization what had happened. That lesson kept the Kotl away. Still, never again did we leave our eggs unguarded. Even a dragon can learn humility.”

After the story ended, Mirendel thought for a moment before asking her question, “What happened to the missing eggs?”

“Those eggs were forever lost to us, but I often wonder what became of our stolen kin.”

*****

Krett was fascinated by the lost Kotl civilization and their tinkering. The tunnels of their ancient city were a vast collection of mysterious contraptions. Sadly, most of them were smashed and broken, but Krett believed he could learn much by repairing them. The one he was currently fixing seemed like a strange combination of a stasis chamber and an egg incubator. He hurried to replace the activation mechanism so he could learn exactly what it did.

The chamber slowly opened, draining away a silvery liquid metal to reveal several large eggs. Suddenly, the surface grew bright and warm as midday, and golem limbs started to turn the eggs. Krett was watching and taking notes, when he heard a great rumble. Turning around, he saw dozens of other chambers were also coming alive, each with their own collections of eggs.

“I think now would be a good time to return to Minoc.”



[Discuss This Article]
Publish 97 World Wide + Store Sale & Springtime Gifts

Submitted by UO_Herald on April 27, 2017 at 3:30 PM CDT
UO Publishes

Originally posted April 26, 2017 by UO Dev Team on the UO Herald:

Greetings,

Beginning with the Japanese shards this evening, all shards will be updated to Publish 97 with their regular maintenance by April 27, 2017.

Publish 97 is packed full of new features, most notably the much anticipated update to Animal Taming.  You can read all about the new Animal Training features and check out the full list of changes in the Publish 97 wiki.  We want to extend a very big thanks to everyone who helped test Publish 97 as well as those who sent in feedback.  As always, please feel free to send us any feedback you have.

We are also pleased to announce that beginning April 27th, 2017 at 9am ET and continuing through May 4th, 2017 at 9am ET we are having a sale on Pet Bonding Potions in the Ultima Store – so stock up today for all your pet bonding needs!

Finally, as a welcome to the dawning of Spring, please visit Justice Falls to claim a special gift from the UO Team.  The gift dispensers will be available beginning once all shards have been published with Publish 97 and will remain active until the displayed timer runs out.

See you in Britannia,

UO Team



[Discuss This Article]

News powered by Coranto
This website is not affiliated in any way with Electronic Arts or Mythic Entertainment. Content and images are the copyrighted intellectual property of their respective creators.

Copyright © 2008-2014 Ultima Online Roleplaying Community UORPC.NET
Download the UO game client!
UORPC_Main