May 2019

Forgotten Treasures TC Release 3 Submitted by UO_Herald on May 29, 2019 at 7:34 PM CDT Originally posted May 29, 2019 by UO Dev Team on the UO Herald: Greetings, We are pleased to announce the third Test Center release of Forgotten Treasures is now available on TC! Forgotten Treasures is the second in our High Seas themed content updates for the year and we are excited to bring a fresh perspective to Treasure Hunting and Cleanup Britannia. This next installment of Forgotten Treasures brings new mechanics to Treasure Hunting as well as new decorative items, equipment, and more! Please be sure to check out the publish notes for the latest updates, and participate on the UO Forum in the latest discussions. We would also like to invite everyone to participate in a public test event beginning today and running through the weekend. Hop on to TC1 and say hello! Please note – if you plan to test anything on TC1, especially Treasure Hunting, you will need to patch up to the latest client. When you head back to production, you will see this updated client text – do not be alarmed, this is normal and expected behavior. See you in Britannia, UO Team [Discuss This Article]

Chesapeake Update Submitted by UO_Herald on May 27, 2019 at 10:02 PM CDT Originally posted May 26, 2019 by Bonnie "Mesanna" Armstrong on the UO Herald: Greetings everyone, The issue that caused the crash on Chesapeake was related to the Magincia Stalls. We have temporarily disabled the ability to bid on any stalls until this is fixed. Be aware the owners of the stalls will retain them until we resolve the crash. Shard transfers have been disabled and will not be available until the issue is fixed. We are very sorry for the inconvenience and appreciate your patience. You will not experience any revert from the crash today. Thank you, Mesanna [Discuss This Article]

Chesapeake Shard Crash Submitted by UO_Herald on May 25, 2019 at 10:00 PM CDT Originally posted May 25, 2019 by Bonnie "Mesanna" Armstrong on the UO Herald: Good Evening everyone, We are aware of the issue with Chesapeake and working to fix the problem. I will keep everyone informed as to when the shard will return. Mesanna [Discuss This Article]

Ultima Online Newsletter (May 2019) Submitted by UO_Herald on May 24, 2019 at 10:10 PM CDT Update May, 2019 View in browser The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia! Please encourage your friends to sign up on our web site.  Producer Notes Greetings, I would like to start out thanking all that have tested and given us so much useful feedback on the Treasure Chests.  We are in the process of making changes based on the feedback we have received and hope everyone will check out UO.com for the latest changes we have planned for this exciting update!  We had hoped to do more with SoS loot in this publish, however due to the scope of Treasure Chests we have moved the more robust changes to SoS loot to our next publish.  We will still be going ahead with the awesome new salvage loot, however the loot you find in the SoS will currently remain as-is for this current publish.  Since this is the first time we have done a full year of single-themed updates, we are able to focus on breaking down what we want to put in and work with you as players to make sure we can listen to your feedback and make the necessary changes to make the systems even better, for that I would personally like to thank each of you for making UO great! As we look ahead to Forsaken Foes it is that time to start thinking of how our High Seas theme will fit into classic UO  favorites like our Anniversary Rewards and Halloween content!  The last thing I would like to bring up is the proper way to put in a harassment page when you would like assistance.  We cannot act on word alone we need to be able to see the logs.  So this is the procedure you must use for us to be able to help. 1. If someone is harassing you first try ignoring him. 2.  If ignoring does not work then ask the player to please stop and do not say anything else. 3.  After you have asked the player to stop put in a harassment page and we will take care of it. Please remember the GM will not contact you and give you the results of the page so do not be upset with the GM's. Our next Dev Meet and Greet will be on the following dates: Wakoku June 10th,  9 AM ET Great Lakes June 24th, 7 PM ET Finally, the following are actions taken on accounts that were banned or suspended during the month of May: 5  - Disruptive Behavior 37 - Macroing  1 - Solicitation See you on the High Seas,  Bonnie "Mesanna" Armstrong Producer New Rewards in the Black Market! Rising Tide has been a huge hit!  Our final batch of rewards to hit the Black Market will be on June 1st and we are sure you are going to love them!  The cannon updates and the plunderbeacons have been so popular we are decided to leave them in as permanent features!  The reward cargo will also come into play in the next chapter of our ongoing arc we began with, Rising Tide!  While the Black Market is open today, it won't be forever so hit the High Seas and get those doubloons today!   Question & Answer 1.  Can you add comas to the auction safe inputs for the owner? This is something engineering will investigate to add for a future publish. 2.  Can we have a smaller version of the Garden Shed? This is a great suggestion!  We can add new versions of these items that function the same way that take up less of a footprint. 3.  Where can I purchase a stable post? You can purchase stable posts via the Ultima Store. 4.  Why does loot sometimes get generated with properties that don't seem to go together? There are a number of factors that go into loot property generation, with a lot of moving parts.  We strive to make loot as desirable as possible, but this is certainly a case of "beauty is in the eyes of the beholder".  Addressing the disparity between crafted and magic loot, as well as the entire gear loop in general is a big task we want to tackle over the coming publishes so that we can keep attainable game play fresh for everyone while minimizing power creep. 5.  What other features can we expect in Forsaken Foes? We've got a number of High Seas themed features planned for our next publish, Forsaken Foes!  Some of these include popular favorites like Anniversary rewards, Halloween Pumpkins & Trick or Treating items, as well as the Treasures of Halloween!  Beyond that we will be taking a look at the Charybdis encounter, putting together some fresh loot on Corgul and Scalis, and adding new fish to the aquarium!    Customer Service ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.   •  How to create an account or log into my account?        http://uo.com/Account-Login-Guide •  How to manage my accounts after I’ve logged into the Account Center?        http://uo.com/account-management/        http://uo.com/faq/   PASSWORD ISSUES To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/. •  To reset your EA Account password:        * Please visit https://signin.ea.com/p/web/resetPassword        * At the EA page enter the email used to log into your EA Account to change its password.        * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.   TERMINATED ACCOUNTS If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.   IN-GAME SUPPORT For in-game issues or question, please submit an in-game help request for a Game Master to contact you. FEEDBACK To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.   EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game. Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred. If you are having issues with your EA Origin purchase, follow this link to resolve the issue. CODE PURCHASE DELAY You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:   1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc 2)  Select topic* - select Orders 3)  Select issue* 4)  Click on "Select contact option" 5)  Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in. THIRD PARTY RESELLERS We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.     Advertise | Corporate Info | EA Privacy & Cookie Policy | EA User Agreement | Legal Notices  © 2018 Electronic Arts Inc. All Rights Reserved. All trademarks are the property of their respective owners. unsubscribe from this list    update subscription preferences  [Discuss This Article]

Forgotten Treasures Update Submitted by UO_Herald on May 24, 2019 at 9:56 PM CDT Originally posted May 24, 2019 by UO Dev Team on the UO Herald: Greetings, For the past several weeks we have been working through updating one of the core features of Ultima Online. Work on an update to the “Treasure Hunter” profession started long before the first line of code was written and the first pixel was drawn as we gathered feedback from players at the 20th Anniversary party, via e-mail and messages, and on the UO Forum. As we planned the update to Treasure Hunting that would form the foundation of Forgotten Treasures we identified key areas of the experience that needed update from both the player’s and our own perspective. As we try to deliver on these goals sometimes a feature feels right, and other times does not quite work out. We want to thank everyone who has participated in providing feedback for what’s on TC1 and would like to share with you several changes we have in the works, Items will no longer be destroyed with lockpicking failures, instead a grubber will spawn before the lock is opened. Items will no longer be destroyed when Remove Trap fails. Puzzles will no longer be a part of the Treasure Chest trap. Remove Trap trainers will still be available for purchase should players wish to train their skill this way. You will also be able to train Remove Trap via untrapping Treasure Chests and other traps already in the gameworld. Magic Untrap will no longer work on Treasure Chests, Magic Unlock will work as it is currently implemented on TC1. The Remove Trap loop for Treasure Chests has been redesigned as follows, When a player tries to open a chest that is trapped, they will receive a message to use the Remove Trap skill. The disarming process will begin when a player uses Remove Trap on the chest. During the disarming process Ancient Chest Guardians, chosen from the monsters that can spawn during the initial dig, will spawn to defend the chest. These monsters will not drop any loot. These monsters must be defeated before the chest can be opened. The length of this process is variable based on the player’s Remove Trap skill, with higher Remove Trap skill requiring less disarming time. If the player moves more than 16 tiles away from the chest or is killed during the disarming process, the process must be restarted. We have taken another pass at chest loot quality and have made the following changes, Magic Equipment will now spawn in all level chests. Doubled the amount of magic equipment that spawns. Added additional loot entries to all chest packages, primarily for Scrolls of Transcendence and Scrolls of Alacrity. We’ve also identified a number of issues that could cause chests to erroneously come up empty or for chests to be missing certain loot items. We’ll have full details in the release notes when these changes hit TC1. We are currently working through the changes internally and hope to have them live on TC1 early next week, these changes are not currently live on TC1. We know there are bound to be some questions regarding these changes, but we would encourage everyone to hold off until we have something concrete on TC1 as things often can change during internal testing. We, however, did not want to go into a long weekend without sharing our plans with the community! For those of you who will be celebrating the Memorial Day holiday in the United States we hope you join us in honoring those who made the ultimate sacrifice and enjoy a safe and happy extended weekend. See you in Britannia, UO Team [Discuss This Article]

Sacrifice Submitted by UO_Herald on May 17, 2019 at 9:21 PM CDT Originally posted May 17, 2019 by UO Dev Team on the UO Herald: As we continue the story of Rising Tide we invite you to sit back and enjoy, Sacrifice. By EM Malachi Those guarding the shore of the Isle of Deeds saw the pirate sloop before they noticed the rowboat it was pursuing. It was clear the small craft had a head start, but one man rowing could not match the wind for speed. The knight in command made the call to protect the fleeing boat, ordering the Hold’s cannons to track the pirate ship. When a few shots came close, the pirate ship veered to avoid the fortified island, but its crew fired a parting shot at the rowboat. Striking the side, the cannonball obliterated the boat, sending its occupant flying. The knight commander was surprised when he saw the survivor crawling out of the surf. The man struggled to stand after the swim. It was a young pirate with a longsword strapped to his back. He was clutching a stone object tightly to his chest. Seeing the line of knights, he held out what he was carrying before collapsing. ***** The Lord of the Den had demanded ships, and the Guild had heeded Hook’s command. Every galleon, brigantine, and sloop was deployed with the purpose of cutting off Britannian sea routes. Shipbuilding efforts in Yew and Minoc were set ablaze. The pirate fleet brazenly sank merchant ships docked in Moonglow. A night’s skirmishes with the Royal Navy in Brittany Bay left the entire city without sleep. Because of the chaos, the fleet preparing to retake Valor Island was instead ordered to join the blockade of Buccaneer’s Den. ***** The old gargoyle ran a talon over the Rune of Valor. “I see a powerful corruption here and the rot is spreading, moving through the connection toward the shrine itself. There is something else too. A darkness on the edge of my vision. Whatever power this Rankin tapped into, I do not believe even his death will end the spell.” Mariah was distraught. “That is why I need answers from the Codex. May I borrow the necessary artifact from the gargoyles? I need to save the rune.” Naxatillor gave a sad sigh. “My friend, you already know what you must do. Healers from both our peoples know that a limb cannot always be saved, but it is the greater whole that matters. To save the shrine, you must sacrifice the work of your friend.” “Do you have any idea how hard that is? This was Julia’s final masterwork. She gave her life for me, and her spirit came to me for help. I owe her this.” The gargoyle painfully extended his wings. They still bore scars that Naxatilor had received when the seer had peered too far into the Ethereal Void. He looked so very old. “I have outlived all of my hatchkins. I would trade the mantle of age and all I am to see their faces again. What I do now, I do for the world they died to build, a world they never got to see. A world where my people live and work with humans and elves and Meer and others for the greater good. So their sacrifice was not in vain.” “For what she lived for, you must be the woman Julia died to save.” [Discuss This Article]

Congratulations Keep Design Contest Winners! Submitted by UO_Herald on May 16, 2019 at 9:14 PM CDT Originally posted May 16, 2019 by UO Dev Team on the UO Herald: We know you are going to LOVE these designs! We are continually amazed at the creativity of Britannia’s architects and we are excited to announce the following keep plots will be available when Forgotten Treasures is released worldwide, The fortress of Lestat by Lestat Citadel of the Far by voice Keep Incarcerated by Nick Carraway Desert Rose by obsidian Sally Trees by Cinderella 8 of Hearts by Clover Congratulations again to all the winners! See you in Britannia, UO Team [Discuss This Article]

Forgotten Treasures TC Release 2 Submitted by UO_Herald on May 14, 2019 at 9:10 PM CDT Originally posted May 14, 2019 by UO Dev Team on the UO Herald: Greetings, We are pleased to announce the second Test Center release of Forgotten Treasures will be available today after 4pm ET! Forgotten Treasures is the second in our High Seas themed content updates for the year and we are excited to bring a fresh perspective to Treasure Hunting and Cleanup Britannia. This next installment of Forgotten Treasures brings new mechanics to Treasure Hunting as well as new decorative items, equipment, and more! Please be sure to check out the publish notes for the latest updates, and participate on the UO Forum in the latest discussions. We would also like to invite everyone to participate in a public test event beginning today and running through the weekend. Hop on to TC1 and say hello! Please note – if you plan to test anything on TC1, especially Treasure Hunting, you will need to patch up to the latest client. When you head back to production, you will see this updated client text – do not be alarmed, this is normal and expected behavior. See you in Britannia, UO Team [Discuss This Article]

Call to Valor Submitted by UO_Herald on May 2, 2019 at 9:05 PM CDT Originally posted May 2, 2019 by UO Dev Team on the UO Herald: The story of Rising Tide continues and we invite you to sit back and enjoy, The Call to Valor. The flawless stone was inlaid with a gold sword. Sir Simon watched as the builders adjusted the central marble feature of the new shrine. “The Shrine of Valor will be difficult to maintain and protect here. I wonder why you didn’t build it on the Isle of Deeds. The knights of Serpent’s Hold would have stood vigil over it at all times.” The young king shook his head. “While I appreciate the chivalry of the Order of the Silver Serpent, I do not want the shrine to become a symbol of martial strength. Valor is not a weapon for the strong, but a calling to protect the weak. This place is about the acts of courage that any may be called to perform. Valor is something to strive for, to make a pilgrimage for.” ***** Mold and rot covered the vegetation around the shrine, and the air thrummed with a rancorous magic. Rankin adjusted the blackened silver glyphs he had placed around the Rune of Valor. “You promised me incredible power if you could tap into the leyline here. Instead, you seem to be making this island uninhabitable,” said Hook. The pirate lord let out his frustrations by kicking a rock directly at the shrine. “I told you this would take time. The shrine’s very nature is resisting me, but with the Rune, I will win in the end.” ***** It was before dawn when the old knight with trembling limbs approached the shrine. He paused for a moment to compose his words. “It seems a lifetime ago that I promised myself I would come here. My last squire long ago attained knighthood. My victories are forgotten. I no longer have the strength to fight, but I don’t know how to give up this life.” The knight drew his sword but lost his grip, and the blade fell to the ground. Close to tears, he slowly bent down to retrieve the sword, but as his shaking hand moved closer, the sword began to sink into the earth. When it was gone, there were only small red flowers lit by the rising sun. The old man bowed his head and whispered, “Thank you.” ***** The young pirate covered his face with a cloth as he cleared dying trees that had fallen near the shrine. The foul air made those who breathed it sick after a while. Jasir was not happy to have to keep debris from interfering with the dark rite. This was a place for knights and heroes, not for blight and curses. When he was a child, his mother had told him stories of chivalry and great battles, wishing more for Jasir than the poverty of the Nujel’m slums. Looking at his grubby breeches and the cutlass at his side, the pirate wondered if she would be disappointed if she could see him now. When he had left that island so many years ago, Jasir never expected to crew alongside murderers, orcs, and necromancers. The setting sun through the trees glinted off something near the shrine. Moving closer, Jasir saw a sword, untouched by rust. On the blade was an inscription: Protect those in need. Jasir picked up the sword and felt its heft. It was heavier than he expected, but it felt right in his grip. With his other hand, he drew the rusted cutlass and tossed it to the ground. As he smashed the silver glyphs around the Rune, the new knight wondered if he would see his mother again. [Discuss This Article]

New Ultima Store Items: Decorative Mailboxes Submitted by UO_Herald on May 2, 2019 at 8:54 PM CDT Originally posted May 2, 2019 by UO Dev Team on the UO Herald: Looking to add a little flair to your mailbox? Well now you can! These new mailboxes, sold separately, are sure to bring a smile to your face as you collect the day’s correspondence! [Discuss This Article]

New Rising Tide Rewards! Submitted by UO_Herald on May 1, 2019 at 8:49 PM CDT Originally posted May 1, 2019 by UO Dev Team on the UO Herald: We are pleased to announce the addition of new reward items to the Black Market Merchant at Buccaneer’s Den! Get yours today! [Discuss This Article]