June 2018

Dev Meet and Greet Schedule for July Submitted by UO_Herald on June 28, 2018 at 4:37 PM CDT Originally posted by Bonnie "Mesanna" Armstrong on the UO Herald:  Greetings all, The Dev Meet & Greets for the month of July will be as follows: July 16th – Mizuho – 9 AM ET July 30th – Origin –  9 PM ET Have a safe and happy 4th of July!! See you in Britannia, UO Team [Discuss This Article]

Publish 100 World Wide Submitted by UO_Herald on June 27, 2018 at 4:31 PM CDT Originally posted June 27, 2018 by UO Dev Team on the UO Herald: Greetings, Beginning with each shard’s normally scheduled maintenance on June 28th, 2018 (ET) Publish 100 will be released world wide.  Be sure to check the notes for full release details.  As always, we look forward to your feedback.  We have also updated TC1, Origin, Baja, and Izumo addressing issues we found related to fixes for Shadowguard.  These updated changes will be released world wide as well on the 28th. See you in Britannia, UO Team [Discuss This Article]

Ultima Online Newsletter (June 2018) Submitted by UO_Herald on June 22, 2018 at 5:11 PM CDT LustomField_UO_Images Update May 2018 View in browser The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia! Please encourage your friends to sign up on our web site.  Producer Notes Greetings everyone, We have recently released Publish 100 to Origin, Izumo, and Baja.  If you haven't already, check out the Publish 100  notes, be sure to do so.  If everything goes well we hope to release world wide by the end of June.  We want to especially thank all of you who have submitted bug reports and worked with us to prioritize the bugs we squashed in Publish 100.  We can only address so many issues in this publish to keep our overall publish schedule in mind, so if we missed a bug you submitted look for a fix in a future publish and remember you can always send us a priority report! As we finish up Publish 100 we are already busy planning and working on Publish 101, which you can read more about below.  Between Publish 100 and 101 we will be introducing a new item in the Ultima Store that many of you have seen - the Vault.  A vault provides storage of 125 items which is shared across all characters on a server.   The vault will be available on non-abyss ruleset shards only, so Endless Journey accounts on Siege & Mugen will have their bank box limit raised to 75.  We are putting the finishing touches on this new storage option so be sure to keep an eye on UO.com for when we release the vaults for testing and eventual release. I am happy to announce we have found a EM for Lake Superior, but please note I am keeping all the applications that were filled out correctly for any future openings I may have.  We still have openings for Event Moderators so if you are interested check out this post for more information. To celebrate the dawn of summer and the arrival of warm weather (for most of us) a summertime promotional item will be made available in the Britain Commons.  Keep an eye on UO.com for details when this item becomes available - and bring your appetites! One last topic I would like to address is Sovereigns.  They are linked to accounts and if for some reason you want to merge or delete an account you will lose the sovereigns attached to that account.   We will not move Sovereigns from one account to another. For the period between May 28th and June 11th there have been the following actions taken by CS, 8 Solicitations - all banned 9 Disruptive Behaviors 3 of which were banned 15 macroing - 9 bans 1 abuse of game Mechanics 1 Illegal house design 1 naming violation See you in Britannia,  Bonnie "Mesanna" Armstrong Producer   Publish 101 With Publish 100 soon to be out the door, we are already hard at work on Publish 101.  We know many of you are excited to see what comes next for Britannia and we promise Publish 101 will deliver on some of popular UO traditions as well as introduce some exciting new features to play with including,  Some stellar 21st Anniversary rewards! Picking up the story of the Elemental Titans as Britannia faces some new and familiar threats! Plenty of treats (and tricks) to wrestle away from townsfolk during an expanded Trick or Treating season! Lively pumpkin patches with new jack o' lanterns to carve! The much anticipated castle design tool! Enhanced and Classic Client ability to toggle flying animations! ...and much more! Keep an eye on UO.com for additional sneak peeks on all the latest in Britannia and when you can check out these great new features! Question & Answer Corner 1.   Can we have a way to prevent accidentally deleting characters? Yes, we can add in extra validations to prevent the accidental deletion of characters. 2.   Can we have different hues for the background of the paperdolls? Yes, this is possible and has been added to our backlog for a future publish. 3.   Can the use of the Serpent's Pillar allow travel to Tokuno? This is something we can look at for a future publish. 4.  Can we have more nautical themed titles? Yes! We are always looking at new areas to introduce titles since they enhance the roleplaying experience. 5.  Can we add new costumes to the Halloween Costumes? Look for new Halloween costumes in Publish 101!   Customer Service 1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again. 2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game. 3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays. 4.  Anyone that does not get their codes from Origin please follow this link to resolve the issue.. 5.  If you have any in game questions or issues please either page in game or email support@ultimaonline.com. 6.  For any feedback to content put in game please send it to UO@broadsword.com. 7.  Regarding Origin orders, codes, and third party resellers.   Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:   http://help.ea.com/en/contact-us/new/   When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.   We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance. PASSWORD ISSUES   To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.   To reset your EA Account password:      * Please visit https://signin.ea.com/p/web/resetPassword      * At the EA.com page enter the email used to log into your EA Account to change its password.      * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here, https://help.ea.com/en/contact-us/new/#?product=origin&platform=pc CREDIT/DEBIT CARD UPDATE   To update your credit card information, please follow these steps: Login to the Account Center (https://accounts.eamythic.com) with your EA Account email and its password Select the 'Subscriptions' tab Locate the account you would like to update the card for Select the 'Subscribe' button Select the billing cycle you would like to use and continue When you get to the page asking which payment method you would like to use, instead of choosing to add a card, select the 'Manage Accounts' option in the top right corner of the page. This should load a new page that will contain your previous credit card information. Find the card you wish to update and select the 'X' button You can now re-enter your credit card with the updated information by using the 'Add a card' button. ACCOUNT MANAGEMENT AT THE ACCOUNT CENTER (https://accounts.eamythic.com/)   How to create an account or log into my account? http://uo.com/Account-Login-Guide   How to manage my accounts after I’ve logged into the Account Center with my EA Account credentials? http://uo.com/account-management/   Additional support links and videos: http://uo.com/faq/ https://www.youtube.com/watch?v=5G7ABl5wdyU https://www.youtube.com/watch?v=S5qQwJ6rgI8   Advertise | Corporate Info | EA Privacy & Cookie Policy | EA User Agreement | Legal Notices  © 2018 Electronic Arts Inc. All Rights Reserved. All trademarks are the property of their respective owners. unsubscribe from this list    update subscription preferences  [Discuss This Article]

Publish 100 Comes to Origin, Baja, and Izumo Submitted by UO_Herald on June 21, 2018 at 5:10 PM CDT Originally posted June 21, 2018 by UO Dev Team on the UO Herald:  Greetings All, We are pleased to announce that Publish 100 will be available on Origin, Baja, and Izumo by 12pm ET June 21, 2018.  Be sure to check the notes for full release details.  As always, we look forward to your feedback. There is a mandatory client patch associated with this release.  Make sure you patch up your client before trying to access all shards. See you in Britannia, UO Team [Discuss This Article]

Publish 100 Comes to Origin, Baja, and Izumo Submitted by UO_Herald on June 21, 2018 at 5:06 PM CDT Originally posted June 21, 2018 by UO Dev Team on the UO Herald:  Greetings All, We are pleased to announce that Publish 100 will be available on Origin, Baja, and Izumo by 12pm ET June 21, 2018.  Be sure to check the notes for full release details.  As always, we look forward to your feedback. There is a mandatory client patch associated with this release.  Make sure you patch up your client before trying to access all shards. See you in Britannia, UO Team [Discuss This Article]

Publish 100 Client Patch Update Submitted by UO_Herald on June 15, 2018 at 7:16 PM CDT Originally posted June 15, 2018 by UO Dev Team on the UO Herald: Greetings, A new mandatory client patch has been deployed to resolve the following client issues, Some locations in Felucca would appear to have incorrect worldbuilding. Correct issue where new pet damage number colors would not display correctly. Please note this is a mandatory client patch and you will need to update your client before  accessing Test Center or Production shards. We are aware of issues with the Alacrity Token included in the Deluxe Starter Pack.  These tokens will be fixed when  Publish 100 goes World Wide.   Please know that when you purchase a token then shard transfer the token will not recognize the player.  You also cannot purchase this from another player. See you in Britannia, UO Team [Discuss This Article]

Looking for Event Moderators Submitted by UO_Herald on June 14, 2018 at 7:08 PM CDT Originally posted June 14, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald: Greetings everyone, I currently have several positions open in the Event Moderator program.  Since this is a contracted position you must be 18 years old to apply.  We have the following shards looking for Event Moderators: Lake Superior Oceania Yamato Wakoku Asuka Izumo If you are interested in joining our family please email me at Mesanna@broadsword.com,  with the following information:  Account names (no passwords) What are some of your character names?  How long have you played UO? Have you ever conducted any player events? Are you a rares collector? Send a small summary of an event you would like to run and include a sample of the type of reward you would like to give. What shard are you are interested in EMing on?  Remember you can not EM on a shard you play on. After I receive your application I will check your account for any strikes against it.  If all looks good I will contact you for an interview.   Thank you in advance for your interest in the Event Moderator Program. Bonnie “Mesanna” Armstrong UO Producer [Discuss This Article]

Publish 100 Release 2 Comes to TC1 Submitted by UO_Herald on June 13, 2018 at 3:53 PM CDT Originally posted June 13, 2018 by UO Dev Team on the UO Herald:  Greetings All, We are pleased to announce the next TC1 Publish release will be available for testing on TC1 by 2pm ET June 14, 2018.  Publish 100 is full of bug fixes, so head over to TC1 to check out the latest update.  Be sure to check the notes for full release details.  As always, we look forward to your feedback. There is a mandatory client patch associated with this release.  Make sure you patch up your client before trying to access TC1 or production shards. See you in Britannia, UO Team [Discuss This Article]

Dev Meet & Greet Schedule for June Submitted by UO_Herald on June 5, 2018 at 5:17 PM CDT Originally posted June 5, 2018 by UO Dev Team on the UO Herald:Greetings all,The Dev Meet & Greets for the month of June will be as follows,June 11 – Izumo – 9 AM ETJune 25 – Siege – 7 PM ETSee you in Britannia,UO Team [Discuss This Article]

New Ultima Store Item: Virtue Shield Submitted by UO_Herald on June 1, 2018 at 7:30 PM CDT Originally posted June 1, 2018 by UO Dev Team on the UO Herald: Aiming to become a paragon of virtue? This stylish Virtue Shield is sure to draw the attention even the most discerning of warriors! This shield grants a bonus to virtue points gained while quipped! The shield also provides resists, penalty free spell channeling, and defense chance increase! Humans, elves, and gargoyles alike can take advantage of personalizing their shield with metallic, plant, and specialty pigments. Get your Virtue Shield from the Ultima Store today! [Discuss This Article]