July 2018

Origin Store Update

Submitted by UO_Herald on July 24, 2018 at 3:50 PM CDT
UO Customer Service

Originally posted July 24, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greeting Everyone,

We are happy to announce as of today the issue with the Origin store has been resolved and you can purchase Sovereign Packages once again. Thank you for your patience in this matter.


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Looking for Japanese Event Moderators

Submitted by UO_Herald on July 20, 2018 at 3:47 PM CDT
UO Community News

Originally posted July 20, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

一方で、飛鳥シャードにトレーニングを終え次第、新しいEMが着任する予定であることをお知らせできることを大変うれしく思います。そして、EM Asiantamは9月に大和シャードに復帰の予定です。もし、EMチームにご興味がありましたら、ぜひご連絡ください!

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Ultima Online Newsletter (July 2018)

Submitted by UO_Herald on July 18, 2018 at 8:19 PM CDT

Update July 2018 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site

Producer Notes

Greetings everyone,

Now that we have publish 100 out the door we are hard at work on Publish 101.  As part of Publish 101 there is some exciting news that I am happy to share with everyone! We have decided to expand the new Castle designs to include Keeps as well!  In the coming weeks, we will be wiping TC1 to give open spaces for you to build new castles and keeps.  Once you finish everyone will be able vote to see which top designs they would like to have added to the classic houses available in the house placement tool.  We will do this contest once per publish cycle so you guys can pick the future homes you would like to live in!  Keep an eye on UO.com for more information on this exciting new feature!

We are targeting a September release for Publish 101.  Among the wealth of content included in Publish 101, I'd like to share a tidbit about the 21st Anniversary gifts.  To celebrate this milestone we have broken open the wine cellar and hope you help us toast to celebrate the 21st anniversary of Ultima Online!

In the meantime, I hope you all are enjoying summer.  If you have not gotten your recipe from Yoki the Reward Giver in Britain Commons make sure you do, he will only last for a few more days.

Due to circumstances out of our control the Origin store had a glitch and the Ultima Online items are not being sold.  They are working on it and hope to have it back up and running by the end of the week.  Please keep your eyes on UO.com for any updates.

I am still hearing complaints about multiboxing, please know this is a bannable offense and we are working hard to combat the offenders.  If you see someone that is multiboxing report them to a GM so that we may take appropriate action.

I am happy to also share we have filled the Lake Superior and the Oceania Event Moderator positions.  I am still looking for Japanese Event Moderators for the following shards:

If you would like to apply to be an Event Moderator please follow the steps in this post.

Last but not least is the listing of offenses for the month of July,

2 bans for Solicitation
2 bans for Disruptive Behavior
29 bans for Duping
3 bans for Multiboxing
22 actioned for Macroing 10 of which were banned  

See you in Britannia, 

Bonnie "Mesanna" Armstrong



We have been hard at work finalizing additional storage solutions available to Endless Journey and Veteran players alike.  We are pleased to announce the new Vault system is now available for testing on TC1.  We hope everyone will head over to TC1 and check out this new feature, as well as give us your feedback.  You can learn more about Vaults here.

Question & Answer Corner

1.   Can we have a warning when using a soulstone to not lose skills that are inadvertently set to down.

Yes, we can add a warning letting you know x skill is marked to go down and that you will lose the skill if you complete the current action.

2.   Can we have a vendor that does not charge by the hour?

Yes we can come up with an additional vendor that doesn't charge by the hour but instead takes up house storage and charges a commission percentage only when the item is sold.  This type of vendor will be in addition to the original style of vendor.

3.   Can we have the Void Pool records automatically displayed instead of waiting for an EM to do it?

This is a great idea, we can place a sign up above the dungeon entrance that will automatically update the records.

4.  If I have a complaint about an Event Moderator who do I email?  

Please do not email GMs they have nothing to do with the EM program, email Mesanna at Mesanna@broadsword.com and she will look into your complaint.

5.  Can all closed accounts be reopened as an Endless Journey account?

No they cannot, old Trial accounts cannot be opened as an Endless Journey account. You will need to create a new Endless Journey account.

6. Why is there a fork in the Britain Vault?

Is there really a fork?

Customer Service

1. If you have an account that was terminated by CS over a year ago and would like to have it back please contact support here and give them the details and identify the account as yours, depending on the termination we will remove the restriction from your account so you may open it again.

2. All Sovereigns purchased from Origin have to be entered on the Account Management page.  You can not enter these in game. Please know that you can not unlink the account and link it to another account with Sovereigns on your accounts.

3. Anyone that is trying to reopen an account please make sure you send all the information to support@ultimaonline.com so we can have a record of this.  In the original request to support if you do not know your secret word please ask for a hint.  Give them all the information to identify the account as yours so there will not be a lot of delays.

4.  If you are having issues with your Origin purchase follow this link to resolve the issue..

5.  If you have any in game questions or issues submit an in game help request for a GameMaster to contact you.

6.  For any feedback to content put in game please send it to UO@broadsword.com.

7.  Regarding Origin orders, codes, and third party resellers.
Recently some of the player base may have noticed that an Origin store purchase they have made did not arrive or complete as expected. A confirmation or code email has not been received and you are wondering what may have occurred with your order. The Origin store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process, however players who have questions or concerns regarding a store purchase can contact Origin support for assistance using the below link:
When prompted for a product, choose Origin. Next choose your platform, and select ‘Orders’ as the topic. You can further specify your issue in the subsequent fields before speaking with an agent.
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of gametime, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.

To reset your password you must first understand which type of account you are resetting the password for. EA Accounts, Mythic Master Accounts, and Mythic Product Accounts all have separate individual passwords. All of which you can reset at your leisure at our Account Center at https://accounts.eamythic.com/. Unfortunately, Broadsword Support cannot assist with potential EA Account issues or passwords, please follow the steps below.
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Testing Vaults on TC1

Submitted by UO_Herald on July 17, 2018 at 5:28 PM CDT
UO Development

Originally posted July 17, 2018 by UO Dev Team on the UO Herald: 

Greetings All,

We are pleased to announce the vault system will be available for testing on TC1 by July 17th, 2018 at 3pm ET. The vault system will be accessible to all players. Players must use the gates provided at the Britain Commons to access the Vault Tokens. We want to give everyone interested in the vault system time to provide feedback, so head on over to TC1 and check them out! You can read all about the vault details here. Don’t forget to send us your feedback feedback.

For testing purposes all vault rentals will last 24 hours instead of 30 days.

There is a mandatory client patch associated with this release. Make sure you patch up your client before trying to access TC1 or production shards

See you in Britannia,
UO Team

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Summer is Here! A Gift For You!

Submitted by UO_Herald on July 17, 2018 at 5:24 PM CDT
UO Community News

Originally posted July 17, 2018 by UO Dev Team on the UO Herald:


Summertime has arrive for (most) of us and to celebrate a “Recipe for an Enchanted Picnic Basket” can be claimed on all shards after 4pm ET on July 17, 2018 by veteran accounts for the next 5 days by visiting the Britain Commons and using the bear statue. Enjoy! The bear statues will be placed manually, so please allow some time for placement before visiting the commons. Happy Summer!

-UO Team

Enchanted Picnic Basket Recipe

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Origin Store Purchasing Issue

Submitted by UO_Herald on July 17, 2018 at 5:18 PM CDT
UO Customer Service

Originally posted July 17, 2018 by UO Dev Team on the UO Herald:


Due to an issue with the Origin store Ultima Online items are currently unavailable for purchase. Origin is working on resolving the issue and as soon we know more we will keep you informed. Thank you for your patience.

UO Team

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Publish 100 Hotfix Update

Submitted by UO_Herald on July 13, 2018 at 5:15 PM CDT
UO Patches

Originally posted July 13, 2018 by UO Dev Team on the UO Herald: 


As of each shard’s regular maintenance we have resolved the following issues,

  • Fixed issue where pets participating in the Belfry Shadowguard Encounter could become frozen.
  • Adjusted Belfry Dragon’s AI based on player feedback.

As always we look forward to your feedback.

See you in Britannia,
UO Team

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Character Transfer Warehouse Maintenance

Submitted by UO_Herald on July 12, 2018 at 3:31 PM CDT
UO Customer Service

Originally posted July 12, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings everyone,

I am sorry to inform everyone that due to additional maintenance required on the Character Transfer Warehouse we will not be turning it back on today. We hope to have it ready to turn back on by tomorrow 7/13 at approx 2 pm ET.

Thank you once again for your patience.
UO Team

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Character Transfer Warehouse Going Down

Submitted by UO_Herald on July 11, 2018 at 3:28 PM CDT
UO Customer Service

Originally posted July 11, 2018 by Bonnie "Mesanna" Armstrong on the UO Herald:

Greetings all,

We need to take down the Character Transfer Warehouse today for maintenance, it will return tomorrow 7/12/2018 after 1 PM ET.

Thank you for your patience.
UO Team

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