August 2011


Account Center Maintenance - 08/29

Submitted by UO_Herald on August 29, 2011 at 5:45 PM CDT
UO Customer Service

Originally posted 29 Aug 2011 15:34:21 EST by Kai Schober on the UO Herald:

Update 5:00 pm EDT: The Account Center is back online.

Greetings,

We will bring down the Account Center for a short maintenance at 4:15 pm EDT today. During the maintenance you will not be able to change subscription, redeem game codes or transfer characters.

At them moment we anticipate the Account Center to be back online at 6:30 pm EDT.

Thank you for your understanding.



[Discuss This Article]
Shard Sonoma Currently Unavailable

Submitted by UO_Herald on August 29, 2011 at 5:42 PM CDT
UO Customer Service

Originally posted 29 Aug 2011 13:32:47 EST by Kai Schober on the UO Herald:

Update 2:45 pm EDT: Sonoma is back online.

Greetings,

Shard Sonoma is currently unavailable to players. We are investigating this issue. At the moment we can't give you an expected time when it will be back up.

Thank you for your understanding.



[Discuss This Article]
Sonoma Accepts the Challenge

Submitted by UO_Herald on August 29, 2011 at 5:40 PM CDT
UO Community News

Originally posted 29 Aug 2011 11:39:54 EST by Kai Schober on the UO Herald:

Three days ago we saw a note with a challenge from the people of Catskills to Sonoma. This is the answer we received:

Sonoma graciously accepts your challenge with the battle cry of, "Bring it!"

The Catskills smack down will be held on Test Center on Saturday 9/17 at 6:00 pm PDT (9:00 pm EDT).

See you there!

EM Sangria and EM Eira

May the best team win!



[Discuss This Article]
A Note to Sonoma and Britannians Across All Shards

Submitted by UO_Herald on August 26, 2011 at 6:40 PM CDT
UO Community News

Originally posted 26 Aug 2011 16:34:40 EST by Kai Schober on the UO Herald:

Nearly a year ago, Sonoma defeated Chesapeake in the first Cross Shard Treasure Hunt Challenge and have held the title of Champion ever since. We, the people of Catskills, feel it is our obligation – nay, our DUTY to challenge Sonoma and ultimately to defeat them. Representing us in this Challenge will be two teams of Catskills finest adventurers – the Purple Pandas, and our Shard Champions the Blue Beetles!

Thus, we formally declare our challenge to Sonoma, for a contest of bravery and skill to take place on the Test Center between our respective teams. We eagerly await the response of EMs Eira and Sangria.

Respectfully,
EM Barnaby, EM Adris, and the Shard of Catskills



[Discuss This Article]
Code Activation Re-Enabled

Submitted by UO_Herald on August 25, 2011 at 4:21 PM CDT
UO Customer Service

Originally posted 25 Aug 2011 11:35:11 EST by Kai Schober on the UO Herald:

Greetings,

Code activation has been re-enabled on the account center. You can once again enter game cards, item codes etc. in the account management under ‘Activate a Key’.

For your convenience we have created an account activation guide to explain the different options available on that page.

Please contact our customer support if you have additional questions.



[Discuss This Article]
Login Issues Fix Incoming

Submitted by UO_Herald on August 24, 2011 at 2:27 AM CDT
UO News

Originally posted 23 Aug 2011 19:02:04 EST by Kai Schober on the UO Herald:

Update 12:30 am EDT: We have investigated and fixed the mentioned account issue that impacted a small number of our players. If you had problems to login please try again now.

Please note that because our gamecode system is still offline those running off game time will have their time extended until we resolve the issue. We anticipate a solution to be in place within the next days. Rest assured that both your characters and accounts are safe and no harm will come to them.

Please keep an eye on the Herald for further updates.

Greetings,

After yesterdays maintenance some players encountered difficulties logging into the game; thanks to the players who brought this to our attention. We are currently preparing a fix to resolve it shortly. As soon as it goes live we will let you know.

In the meanwhile the housing system is still deactivated, so you don’t need to worry that your house may decay.

Thank you for your continuous support.



[Discuss This Article]
Account Center Maintenance: Online - 8/22

Submitted by UO_Herald on August 22, 2011 at 9:01 PM CDT
UO Community News

Originally posted 22 Aug 2011 19:51:22 EST by Rowland Cox on the UO Herald:

Greetings!

The Account Center is now online. Thank you for your patience.



[Discuss This Article]
Account Center Maintenance: Update - 8/22

Submitted by UO_Herald on August 22, 2011 at 4:05 PM CDT
UO Community News

Originally posted 22 Aug 2011 14:57:04 EST by Rowland Cox on the UO Herald:

Greetings!

We now anticipate the the Account Center will back online by 8:00pm EDT this evening.

Due to the importance of this information we will be updating the Herald with a new post for each update today.

We thank you again for your patience and apologize for the inconvienence this may have caused you.



[Discuss This Article]
Account Center Maintenance: Update - 8/22

Submitted by UO_Herald on August 22, 2011 at 4:03 PM CDT
UO Community News

Originally posted 22 Aug 2011 13:45:03 EST by Rowland Cox on the UO Herald:

Greetings!

The Account Center is currently offline. We anticipate that it will be back online no later than 3:30pm EDT. Please visit UOHerald.com for for updates on the Account Center maintenance today.

Thank you for your patience today.



[Discuss This Article]
Account Center Maintenance - 8/22

Submitted by UO_Herald on August 21, 2011 at 3:38 PM CDT
UO Community News

Originally posted 18 Aug 2011 17:10:39 EST by Rowland Cox on the UO Herald:

Early next week the Account Center will be offline for an update. We will update you on expected downtime for both the account center and game servers as we know more. We do not expect the combined downtime to take longer than several hours.

Over the past week we have gathered and evaluated player inputs on the account center, and will update and adjust account information based on this feedback.

We disabled many of the billing processes to avoid inappropriate or untimely charges during the transition to the new account center.

Our first step in is to update and process all those on any form of recurring billing. This means If you are charged for 30, 90, or 180 days at regular periods, AND were set to bill during the period from August 5th, through the time in which we enable the account center, you will be charged.

Also, during this update, we will re-enable and extend gametime for those whose accounts were incorrectly moved to an inactive status. For anyone whose accounts may have lapsed due to an expiring gametime card, your time will be appended.

The ability to redeem game registration codes and other codes which allow you to connect to and play the game will run once we are confirmed the first part of the process is running smoothly.

Our intent is to maintain player and character data for anyone who updated their subscriptions during this transition to the new account center.

We will also re-enable account age and veteran rewards.

Again, if you call into for support, please request an incident number as we are also tracking feedback for our use during this time.

Thank you again, for your patience during this time.

Look for information on Pub 72 and Ultima’s 14 year Anniversary later next week!



[Discuss This Article]
Talents of Sosaria Gallery

Submitted by UO_Herald on August 19, 2011 at 4:17 PM CDT
UO Community News

Originally posted 19 Aug 2011 11:36:22 EST by Kai Schober on the UO Herald:

Greetings,

The latest addition to our gallery comes from Luka Melehan on shard Siege Perilius.

You can find an overview of all already released artwork in our dedicated Facebook album.



[Discuss This Article]
Account Migration Update - 8/15

Submitted by UO_Herald on August 15, 2011 at 6:39 PM CDT
UO News

Originally posted 15 Aug 2011 18:10:53 EST by Rowland Cox on the UO Herald:

Greetings!

We are diligently working to resolve all account center transition problems:

•At the present time please do not attempt to redeem gametime codes. This was mentioned last week, but we want to make certain all player data and account age issues are sorted before users assign more game time. In the interim, we have protocols in place to make certain houses and accounts do not lapse or go inactive during this time.

•6th Character Slot issues should be resolved, if you continue to see these issues please contact in game support

•If you have reactivated your account and continue to have login issues, please contact Customer Support at support@ultimaonline.com

•The veteran reward system is currently disabled.

•DO NOT share credit card, billing, or password information on the forums or with other players. Electronic Arts cannot ensure the security of players who openly share this information.

•When calling in to customer support request an incident ticket at the time of your call. We’d like to track your customer support experience.

We will notify players immediately when gametime cards may be redeemed, and will continue to make progress toward resolving each players concerns as we move through the week.



[Discuss This Article]
Account Migration Update: Server Downtime

Submitted by UO_Herald on August 13, 2011 at 1:38 PM CDT
UO Customer Service

Originally posted 13 Aug 2011 11:25:23 EST by Rowland Cox on the UO Herald:

Update: Oceania is back online.

Update: Servers are now back online. If you experience any further abnormality with the 6th character slot please contact in-game Customer Support. We are close to having the connection issues with the Oceania shard resolved, and it should be available soon. Thank you for your patience today.

Update: Game servers will be taken offline at 8:45 EDT to resolve an issue with the 6th character slot. Estimated downtime is one hour.

Migration Update:

Shards are now online.

Production servers have been reverted to last best version August 13th, 2011 6:25 a.m. EDT, with the exception of Origin which was reverted to August 12th, 2011 7:02 a.m EDT.

Veteran rewards are currently disabled.

We are investigating 6th character slot and other entitlement issues associated with our recent change to a new account center.

We are monitoring the forums and CS is forwarding all issue to the team. We will do our best to keep you updated as we hope to have many fixes implemented during the weekend.

The team at Stratics has put together an additional How to Guide. Take a look, and as we discover other ways to increase the knowledge base for this transition we will add and share with you.

Update: The servers are currently down.
 
Greetings,
 
We are aware of several issues, including the character slot problem, and we are working on fixes now. The servers will be coming down shortly to impliment the fixes. Thank you for your patience.



[Discuss This Article]
Server Downtime Update

Submitted by UO_Herald on August 12, 2011 at 5:55 PM CDT
UO News

Originally posted 12 Aug 2011 13:14:07 EST by Calvin Crowner on the UO Herald:

Update: Oceania is currently down. The facility in Sydney is going through unscheduled maintenance.We will update with more information as we recieve it. We apologize for the inconvenience.

Update: The game servers are now back online.

Update: We have identified and fixed a critical server crash and are in the process of deploying a fix.

Update: Servers are currently down.

Update: We have rescheduled the downtime to begin at 9:00 p.m. EDT.

Update: We have rescheduled the downtime to begin at 7:00 p.m. EDT.

Update: We won't be taking the servers offline until 4:00 p.m. EDT.

Greetings,

The update of Ultima Online to the new account center begins this afternoon.

Downtime for game servers begins 2:30 p.m. 9:00p.m. EDT. We expect the game servers to be down for a few hours and return this evening.

We will keep you updated as we have more information to share.

For those who are interested, please continue to read:

What are we doing?

Currently all player account information is moved and secure.

Three items:

Account Age

Account age will not update for several days. We are migrating information from 14 year old database. In order to validate this volume of records, we are taking additional time to test and verify all individual accounts are correct before declaring the migration complete.

Code Redemption

DO NOT yet redeem your gametime codes. We discovered additional steps we need to implement before allowing players to redeem gametime cards. We will take steps to ensure all players whose gametime has lapsed can continue to play the game.

Logins

When the game comes back online, the Return to Britannia program will be disabled. If you have trouble getting into the game please contact Customer Support.

Our priorities are to move all your information securely, make certain we have all the new customer support tools are in place for this transition, and to return you to the game as quickly and safely as we can.

Again, thanks for your patience.

Calvin



[Discuss This Article]
Talents of Sosaria Gallery

Submitted by UO_Herald on August 12, 2011 at 5:52 PM CDT
UO Community News

Originally posted 12 Aug 2011 12:45:28 EST by Kai Schober on the UO Herald:

Greetings,

The latest addition to our gallery comes from Queenie on shard Drachenfels, who has named their work 'Sheriff von Drachental.'

You can find an overview of all already released artwork in our dedicated Facebook album.



[Discuss This Article]
Email Notification Error

Submitted by UO_Herald on August 11, 2011 at 6:44 PM CDT
UO News

Originally posted 11 Aug 2011 18:05:47 EST by Rowland Cox on the UO Herald:

Greetings,

Some of you might have gotten an email about your account billing not having any information on it. You received these due to the fact we made a mistake and forgot to turn off the email notification. This means some of you got emails prematurely. We are sorry for any issues this might have caused and we are correcting this issue.



[Discuss This Article]
Account Migration Update

Submitted by UO_Herald on August 10, 2011 at 8:13 PM CDT
UO News

Originally posted 10 Aug 2011 18:32:04 EST by Rowland Cox on the UO Herald:

Greetings
 
The Account Center will be down starting 11:30pm tonight, Wednesday the 10th of August and remain down until 4:10pm Friday the 12th of August for extended essential maintenance. If you have purchased gametime, expansions or boosters in the last few days please do not make an attempt to apply them until the account center is back up.  Game servers will briefly be down on Friday afternoon, other than this you will able play as normal.
 
Thank you for your patience.



[Discuss This Article]
Account Center Migration: Update

Submitted by UO_Herald on August 10, 2011 at 5:23 PM CDT
UO Community News

Originally posted 10 Aug 2011 10:39:08 EST by Calvin Crowner on the UO Herald:

Account Center Migration: Update

First, I want to thank all of you for your patience during this migration. Our operations team as well as Customer Support, and the game team have been working hard to make certain the migration goes smoothly.

In order to allow those accounts which may have gone inactive during this time to return to play UO, we have enabled the Return to Britannia login process. This will allow inactive and non-banned accounts to enter the game and play.

Also, we have put backend processes in place that will keep houses from also going inactive.

We have placed a thread (here) for anyone who has questions regarding the migration not answered in the FAQ. Once the account center is live, it will also be a place to update you about the account migration.

Important note: DO NOT post password or user account information on the forums!

One final note on the account center migration: If you have purchased gametime, expansions, or boosters in the last few days please do not make an attempt to apply them.

Once the account center is moved, and user data validated, game servers may come down for an extended period of time to confirm logins and gamecodes work correctly in the production environment. Our goal is to keep gameplay interruption to a minimum. We will keep you updated as this time approaches.

Thank you all



[Discuss This Article]
Publish to Origin today

Submitted by UO_Herald on August 8, 2011 at 4:30 PM CDT
UO Publishes

Originally posted 8 Aug 2011 13:41:58 EST by Rowland Cox on the UO Herald:

Greetings,

We have a Publish to Origin today at 2.00pm that addresses the following:

  • Runes for decayed or otherwise destroyed ships will now reset when they are attempted to be used.

  • Players will now receive keys for legacy ships instead of runes

  • Dry-docked ships should now leave the world correctly.

  • The harbormaster now only gives a rune for the ship owned by the character instead of for all ships owned by that account.

  • Ships should now hue correctly based on type

Thank you



[Discuss This Article]
Account Migration Update

Submitted by UO_Herald on August 5, 2011 at 6:05 PM CDT
UO News

Originally posted 5 Aug 2011 16:38:34 EST by Rowland Cox on the UO Herald:

Greetings,

The account migration has started, and the account center is offline until the 11th of August. If you have any queries please see the common questions posted earlier this week.

Thank you



[Discuss This Article]
Talents of Sosaria Gallery

Submitted by UO_Herald on August 5, 2011 at 2:48 PM CDT
UO Community News

Originally posted 5 Aug 2011 12:35:23 EST by Kai Schober on the UO Herald:

Greetings,

The latest addition to our gallery come from Romeo on shard Sakura. He named it 'vs Bane.'

You can find an overview of all already released artworks in our dedicated Facebook album.



[Discuss This Article]
Ultima Online Account Migration - A Note From The Producer

Submitted by UO_Herald on August 4, 2011 at 5:28 AM CDT
UO News

Originally posted 3 Aug 2011 17:18:29 EST by Calvin Crowner on the UO Herald:

Greetings,

Ultima Online is migrating to a new account center and billing system. These changes are essential to the future and progress of Ultima Online.

So what will change?

On the surface the look and feel of the Account Center will change. Your page, as always, will be filled with personal entitlement (e.g. gametime, expansions, boosters) and other account information.

Electronic Arts is transitioning to a more robust payment system. Ultima Online’s current payment system is built on old technology, and if we want to insure the success of the product we need a more advanced platform. In addition, the account center will ultimately broaden payment options for our European players.

An additional feature is the capacity for trial accounts to immediately join the game without waiting for the full 14 days.

More importantly, for recurring players, we will have a fresh and solid platform that will effectively and correctly track account age.

Finally, the system will be fully integrated with the functionality of broader Electronic Arts. If you’ve created a Nucleus account with Electronic Arts, you should be familiar with the interface and process of viewing and interaction with your player account information. If you are not sure what any of this means, we’ve put together some common questions you may have.

Is your billing and account information secure?

Absolutely. One of the key reasons for updates to the current registration page and account center is to take advantage of the increased security offered by new web technologies. The first step in this transition is to make certain all your account information is safe.

All changes and updates are in line with Electronic Arts Terms of Service.

Thank you for your continued support and we'll see you in the game!



[Discuss This Article]
Demise of the Defiler

Submitted by UO_Herald on August 4, 2011 at 5:26 AM CDT
BNN

Originally posted 3 Aug 2011 16:49:12 EST by Kai Schober on the UO Herald:

Written by Vincent Hatcher

It had all come down to this.

Zhah took a deep breath and reached into the pouch at her side. Pulling out a bottle, she stared at the dark, murky liquid within. It looked as disgusting as it smelled and, undoubtedly, would probably taste the same. The various components they had mixed during the empowerment ritual had created the substance and, if the ancient documents were true, it would grant her enough temporary power to destroy the Defiler’s protective poison shield.

Steeling herself, she popped the cork held the bottle up to her lips, drinking deeply. The potion was vile, and her initial reaction was to vomit. But she drank it all, dropping the bottle to the ground. Warmth flowed through her body as the potion began to take effect. She felt stronger, almost intoxicated, as power coursed through her very being.

It was time.

To read the full article on the forums, click HERE.

Publish 71 Video Contest on Stratics

Submitted by UO_Herald on August 4, 2011 at 5:19 AM CDT
UO News

Originally posted 3 Aug 2011 16:33:32 EST by Kai Schober on the UO Herald:

Greetings,

Stratics launched a Video Contest linked to the content of Publish 71. Please find the FAQ for this contest below:

Publish 71 Content Contest FAQ

How long is this contest and when do I find out I’ve won?
The Content Contest will start today, August 2nd 2011. The deadline for entries is August 15th 2011. The winners will be posted and announced before August 31st 2011.

To read the full article on the forums, click HERE.

News powered by Coranto
This website is not affiliated in any way with Electronic Arts or Mythic Entertainment. Content and images are the copyrighted intellectual property of their respective creators.

Copyright © 2008 Ultima Online Roleplaying Community UORPC.NET