UORPC.NET

Originally posted 3 Aug 2011 17:18:29 EST by Calvin Crowner on the UO Herald:

Greetings,

Ultima Online is migrating to a new account center and billing system. These changes are essential to the future and progress of Ultima Online.

So what will change?

On the surface the look and feel of the Account Center will change. Your page, as always, will be filled with personal entitlement (e.g. gametime, expansions, boosters) and other account information.

Electronic Arts is transitioning to a more robust payment system. Ultima Online’s current payment system is built on old technology, and if we want to insure the success of the product we need a more advanced platform. In addition, the account center will ultimately broaden payment options for our European players.

An additional feature is the capacity for trial accounts to immediately join the game without waiting for the full 14 days.

More importantly, for recurring players, we will have a fresh and solid platform that will effectively and correctly track account age.

Finally, the system will be fully integrated with the functionality of broader Electronic Arts. If you’ve created a Nucleus account with Electronic Arts, you should be familiar with the interface and process of viewing and interaction with your player account information. If you are not sure what any of this means, we’ve put together some common questions (http://www.uoherald.com/node/426) you may have.

Is your billing and account information secure?

Absolutely. One of the key reasons for updates to the current registration page and account center is to take advantage of the increased security offered by new web technologies. The first step in this transition is to make certain all your account information is safe.

All changes and updates are in line with Electronic Arts Terms of Service.

Thank you for your continued support and we'll see you in the game!

Account Migration FAQ

Key dates

• When will the account center be offline?

o On August the 5th, 2011 the account center will be offline for maintenance. It will come back up on the 11th of August. As we update the account center and migrate billing information, account transfers and other payment associated services will be offline. This is necessary so we do not affect account data during the transfer.

• Can I still play the game?

o You should still be able to login and play the game; however we ask you do not attempt to access or change any of your contact or other payment information at this time.

• Will there be any server downtime during this transition?

o Yes, on Wednesday the 10th of August 2011, there will be an extended downtime.

• Who should I contact if I have problems during the transfer?

o You will be able to contact our Customer Support department (as instructed below), however at certain points during the handover we will be unable to assist you immediately.


Billing and Technical Support

• What if I misplaced/forgot my account information?

o You will be able to recover your account information if you have the correct current email address and billing information.

• Who do I contact for tech support/billing support?

o There are a few different contact points for Billing and Technical Support. Please note that Billing and Technical Support will be available only in English.
 Email: support@ultimaonline.com
 Phone: 001-650-628-1001 (10am to 10pm EST, 7 days a week.)

• Can I contact in-game support?

o Of course! CSRs are available 24 hours a day, 7 days a week, 365 days a year! They can help with explanations but still might ask you to contact billing support additionally.

• Are you going to add more billing options?

o We are actively exploring additional payment methods, and will keep you informed as more options become available.

• If I already have an EA Account will I need to update my billing information?

o No. You will not need to update your billing information for individual accounts. As part of the billing system update, all payment information is encrypted and moved securely. However, on your first login to the account center you will be required to verify your billing information payment methods are accurate.

• I have multiple Ultima Online accounts and EA Accounts, do I need to update my payment information?

o If you are on recurring billing or game time card all of your payment information and game time information will be moved across all individual accounts. You must use your current login info (email address and password for each account).

• I would like to merge all of my accounts under on single EA Account:

o Due to the legal constraints of moving payment information across accounts, it is necessary to re-enter billing payment information should you decide to merge multiple accounts under one single Master EA Account. We understand this is often a tedious task, but it’s for the safety and security of your personal account information.

• Am I able to make a new account?

o Absolutely!

• Will there be a support website?

o Yes! Please check out http://www.uoherald.com/node/30. In addition, most of your needs can be taken care of with an email to support@ultimaonline.com.